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Support Center - Cookies & Firewalls (Deleting, Allowing, Software blocking)


Question:Cookies & Firewalls (Deleting, Allowing, Software blocking)
Categories:General Support

Answer:

Cookies are small pieces of textual information stored by webpages on
your computer. Their many uses include remembering login information
and preserving the contents of your basket on shopping sites.

Topics covered in this document:

  1. How to enable Cookies
  2. Clearing Cookies and Cache
  3. Firewalls and Cookies


1. How to Enable Cookies

To enable cookies, follow the instructions below for the browser version you are using.



Mozilla Firefox


  1. Click the Tools menu.
  2. Select "Preferences / Options".
  3. Select the "Privacy" icon in the left panel.
  4. Check the box corresponding to "Allow sites to set cookies".
  5. Click "OK" to save changes.


Microsoft Internet Explorer 6.0+



  1. Select "Internet Options" from the Tools menu.
  2. Click on the "Privacy" tab.
  3. Click the "Default" button (or manually slide the bar down to "Medium") under "Settings".
  4. Click "OK".


Microsoft Internet Explorer 5.x



  1. Select "Internet Options" from the Tools menu
  2. Click on the "Security" tab.
  3. Click the "Custom Level" button.
  4. Scroll down to the "Cookies" section.
  5. To enable:
    1. Set "Allow cookies that are stored on your computer" to "Enable".
    2. Set "Allow per-session cookies" to "Enable".
  6. Click "OK".


2. How to clear Cookies and Cache

If you still face problems although you browser accepts cookies we
suggest to clear your cookies. It might be a corrupt or blocked Cookies
interfering.

Internet Explorer 7



  1. Click the Tools menu. If you don't see the menu, press Alt button on your keyboard to show the menus.
  2. Click the Delete cookies button.
  3. Click the Yes button in the confirmation window.
  4. Click the Close button.

Internet Explorer 6



  1. Click the Tools menu.
  2. Select Internet Options.
  3. Click the General tab.
  4. Click the Delete Cookies button.
  5. Click the OK button in the confirmation window.
  6. Click the OK button to close the 'Internet Options' window.

Firefox 2 or 3 for Windows



  1. Click the Tools menu.
  2. Select Clear Private Data.
  3. Select the 'Cookies' checkbox.
  4. Click the 'Clear Private Data Now' button.


Firefox 2 or 3 for Mac OS X



  1.  Click the Firefox menu.
  2.  Select Preferences.
  3.  Click Privacy.
  4.  In the 'Cookies' section, click Show Cookies.
  5.  Click Remove All Cookies.
  6.  Click OK buttons to close the 'Cookies' and 'Preferences' dialog boxes.


Clearing Browser cache:
If you still face problems we suggest to clear the complete browser cache.
Note: It can take several minutes for the cache history to be deleted.



Internet Explorer 7



  1. Click the Tools menu. If you don't see the menu, press Alt button on your keyboard to show the menus.
  2. Select Delete Browsing History.
  3. Click the Delete files button.
  4. Click the Yes button in the confirmation window.
  5. Click the Close button.

Internet Explorer 6



  1. Click the Tools menu.
  2. Select Internet Options.
  3. Click the Delete Files button.
  4. Click the OK button in the confirmation window.
  5. Click the OK button to close the 'Internet Options' window.

Firefox 3 for Windows



  1. Click the Tools menu.
  2. Select Clear Private Data.
  3. Select the 'Cache' checkbox.
  4. Click the 'Clear Private Data Now' button.

Firefox 3 for Mac OS X



  1. Click the Firefox menu.
  2. Select Preferences.
  3. Select Advanced.
  4. Click the Network tab.
  5. In the 'Offline Storage' section, click Clear Now.
  6. Click the OK button.

Firefox 2 for Windows



  1.   Click the Tools menu.
  2.   Select Options.
  3.   Select Advanced.
  4.   Click the Network tab.
  5.   In the 'Cache' section, click Clear Now.
  6.   Click OK.

Firefox 2 for Mac OS X



  1.  Click the Firefox menu.
  2.  Select Preferences.
  3.  Select Advanced.
  4.  Click the Network tab.
  5.  In the 'Cache' section, click Clear Now.
  6.  Click OK.



3. Firewalls and Cookies:

If you're accessing our website from behind a firewall, proxy, or
anti-virus program, temporarily disable the program and try signing in.
If disabling the program resolves the issue you're experiencing, then
most likely the software is causing the problem.

We suggest consulting the program's online support center to find out
why it might be interfering with your ability to access our website.

Note: if you're using a work computer, the problem may be related to
your computer's corporate security settings. We suggest checking with
your system administrator.


Best regards,
Matrix Games Support


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