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Support Center - I need a serial number for a game I purchased from Matrix Games


Question: I need a serial number for a game I purchased from Matrix Games
Categories:Serial Number Issues

Answer:

If you bought the game from Plimus:

 

Please contact our Help Desk or contact support@plimus.com and we will be happy to send your serial number to you again.

 

If you bought the game from Digital River (purchases older than 11/18/2010):

 

To retrieve your CD key from Digital River, please follow these steps:

 

  1. Go to http://www.findmyorder.com
  2. Enter your order number and the password used or your email address and the last 5 digits of the credit card used in purchasing the item(s).
  3. Click FIND.
  4. You will see your CD key listed once you have found your order.


Please keep in mind that you should always make physical backups (prints, notes etc.) of important information like email invoices, serial numbers and order information. Also please remember to register your games to get the latest updates and betas.


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