|Question:||My download keeps getting cut off; I have trouble downloading large files.|
We suggest you use a download client like "Internet Download Manager" available for free from www.internetdownloadmanager.com. It will let you resume disconnected or broken downloads. You can even pause and resume them whenever you want. If you try this and it doesn't work or you continue to have the same problems, please contact us right away at our helpdesk so we can try to help you resolve your problem.
Here are some additional tips for assuring that your download completes successfully:
If you need to download your game again but you no longer have access to the download link, please follow the following instructions:
If you bought the game from our new BlueSnap store:
Our new store supports unlimited re-downloads. However, your download link will only be available for a limited number of download attempts or a certain amount of time. If you need to download your game again and your download link is expired please contact our Help Desk or contact support@BlueSnap.com and we will be happy to reactivate your download for you.
If you bought the game from our old Digital River store (purchases older than 11/18/2010):
To begin a new download for a product purchased from Digital River, please follow these steps:
Note for Digital River Purchases: If you have purchased your game and the extended download option OVER 2 years ago your download file is no longer available as we are only able to keep a backup copy of your digital file for a maximum of 2 years after the date of purchase. If you did NOT purchase the extended download option when you purchased from Digital River then your game is only available for a maximum of 30 days from the original date of purchase.
Please note that you can always contact our Help Desk and we will do the best we can to make your download available to you even if it is not normally available from Digital River, though we may not be able to help in all cases.
Purchases from BlueSnap have no time limit on their backup. You can redownload them no matter how long ago you purchased the game.
Please keep in mind that you should always make physical backups (prints, notes etc.) of important information like email invoices, serial numbers and order information. Also please remember to register your games to get the latest updates and betas.