If you placed an order with us and want to know any information on it this section for you. To check the status of an order or to track your order you must know your Order ID# and your password. You can also search for your order by your Email address.

If order was placed in our US, Canada or Australian store please click here.
If order was placed in our Euro or UK store please click here.

Sometimes everyone needs some help. Our technical support forum is a place to give and get help to your OS or PC issue. This is NOT an official game support conference but a place for general tech support. All questions are welcomed, basic, advanced, software or hardware.

Go to the Tech Support forum here.

Matrix Games downloads are now available via the Games page. Download the latest patches and updates for your Matrix Games software.

Go to the Latest Downloads page here.

Our forums are one of the best things about Matrix Games. Every game has its own forum with our designers, developers and the gamers playing the game. If you are having a problem, got a question or just an idea on how to make the game better post a message there.

Go to the forum here.

Our Members Club gives you access to special services, support and downloads. From beta version patches, screenshot packs and newsletter membership to Online Helpdesk access and custom downloads; being a Matrix Games member has many benefits.

Go to the Members Club, click here.

The Matrix Games FAQ can be found in the Members Club, and provides answers to your frequently asked questions.

Go to the Members Club here.

If you cannot find an answer for your question or problem using one of the options above, please click here to contact Matrix Games Support directly. Please include your order number and a detailed description of your question or problem. We encourage you to check the Tech Support, Game Support and FAQ options before contacting us, as most answers are already provided through one of those sections