||  

  ||  

Back to News Listing Announcement to Customers: Replacement of Defective CDs

Posted: Thursday, January 21, 2010 by Sean Drummy

Type: News

After several customer support requests, our investigation with Digital River revealed a new problem that developed in January with the physical CD duplication system in our UK warehouse.  This warehouse fulfills orders for customers everywhere outside North America.  We estimate that this problem resulted in over 100 orders being fulfilled with defective CDs.  We have tracked down when the problem started and the system is currently being repaired (or replaced, if it cannot be repaired).  In the meantime, our physical CD duplication system in the US is handling all orders so there should be no significant delay for ongoing business.  We sincerely apologize for the inconvenience to customers that have received defective CDs as a result of this problem. 

We will be re-burning and re-shipping physical copies for all affected customers.  The process of re-burning and re-shipping all affected orders is already underway using our US warehouse, but it may take up to a week to complete.  If you have any questions regarding a specific order, please contact us via our Help Desk at www.matrixgames.com/helpdesk.  Again, we apologize for the inconvenience and we would like to thank those customers who brought this to our attention.

More Info

      ( Views : 1657 )


    In Other News..

    Pandora: Eclipse of Nashira gets release date

    Thursday, August 28, 2014

    Since the release of Pandora: First Contact in late 2013, developers from Proxy Studios have been carefully collecting players’ feedback and thinking about the pros and cons that were highlighted by the community. At the core of this debate were requests about the diversity in this 4X sci-fi game, and the richness of the diplomatic relations between the factions. As a result the team has been working hard to make the game deeper and released several patches and a free expansion – Return of Messari – that went in this direction, and brought brand new content with a game changer that ensured fun and challenge for the late game.

    Read more...

    To End All Wars is now available!

    Tuesday, August 26, 2014

    “This war, like the next war, is a war to end war.” (David Lloyd George – UK Prime Minister)

    One hundred years ago today, Russian and German forces were standing facing each other in East Prussia. This early confrontation on the Eastern Front – known as the Battle of Tannenberg - resulted in the almost complete destruction of the Russian Second Army and the suicide of their main commander, Samsonov. On the German side the battle made Paul von Hindenburg famous for the rest of the war, and proved that moving troops quickly by train could bring a decisive advantage. Technology was an asset that could make all the difference in the years to come…

    Read more...

    Deal of the Week: Field of Glory

    Monday, August 25, 2014

    It is Monday again and we all know this means that it is time for a new Deal of the Week! This week we give you a big discount on the classic Field of Glory. This digital adaptation of the popular tabletop wargame offers great gameplay and, thanks to its easy-to-use PBEM++ multiplayer system, boasts a competitive multiplayer community. Now is your chance to join the ranks of the hordes of Field of Glory players for just $ 14,99!

    Read more...

    To End All Wars: Video, AAR and Interview!

    Friday, August 22, 2014

    With To End All Wars releasing in less than a week, it is time to show you some more of this grand strategy title. We have made for you a short video, a more in-depth After Action Report and today, the Wargamer published an interview with the development team. 

    Read more...

    Battle Academy 2: Eastern Front - End of Early Access

    Wednesday, August 20, 2014

    After months of intense testing and playing sessions by the Battle Academy 2 early adopters, we are happy to announce that the successful Early Access program is coming to an end, as we will be taking down the Early Access package from our stores next Monday. This will be your last chance to get the Early Access version of Battle Academy 2!

    Read more...

    Space Program Manager unveils its multiplayer modes

    Tuesday, August 19, 2014

    Space Program Manager unveils its multiplayer modes         

    Last week the Early Access program for Buzz Aldrin’s Space Program Manager closed its doors. The game is now on the launch pad and the countdown has started. The official launch is scheduled for October 31st and engineers from Polar Motion are working hard to offer a safe and exotic flight to the players.

    Read more...

    Another update for Commander: The Great War!

    Tuesday, August 19, 2014

    We are very pleased to announce, along with The Lordz Games Studio, the release of the 1.52 update for the iPad and PC versions of Commander: The Great War! This patch comes with loads of fixes and improvements for an enhanced gameplay experience.

    Read more...