Back to News Listing Announcement to Customers: Replacement of Defective CDs

Posted: Thursday, January 21, 2010 by Sean Drummy

Type: News

After several customer support requests, our investigation with Digital River revealed a new problem that developed in January with the physical CD duplication system in our UK warehouse.  This warehouse fulfills orders for customers everywhere outside North America.  We estimate that this problem resulted in over 100 orders being fulfilled with defective CDs.  We have tracked down when the problem started and the system is currently being repaired (or replaced, if it cannot be repaired).  In the meantime, our physical CD duplication system in the US is handling all orders so there should be no significant delay for ongoing business.  We sincerely apologize for the inconvenience to customers that have received defective CDs as a result of this problem. 

We will be re-burning and re-shipping physical copies for all affected customers.  The process of re-burning and re-shipping all affected orders is already underway using our US warehouse, but it may take up to a week to complete.  If you have any questions regarding a specific order, please contact us via our Help Desk at www.matrixgames.com/helpdesk.  Again, we apologize for the inconvenience and we would like to thank those customers who brought this to our attention.

More Info

      ( Views : 1837 )

    In Other News..

    Heroes of Normandie is out today with a Stream!

    Thursday, October 01, 2015

    “To a New Yorker like you, a Hero is some type of weird sandwich, not some nut who takes on 3 Tigers” – Oddball, in Kelly’s Heroes

    Listen up soldiers! Let me refresh your empty brains on what is happening! A game like no other has been released today. It’s engaging, fast-paced, with big explosions, and it can provide you a real challenge with four gameplay modes.

    And, most important of all, the good guys and the bad guys are perfectly recognizable so you dunces don’t risk shooting each other!


    Operation Torch New Screenshots Revealed!

    Tuesday, September 29, 2015

    New intelligence has arrived regarding the latest expansion o fWar in the West: Operation Torch.  Without a doubt the most comprehensive and absolutely stunning wargame set on the Western Front of the Second World War!

     Take a closer look at the screenshots depicting each scenario available in the game! 


    Heroes of Normandie: Army Customization

    Tuesday, September 29, 2015

    Heroes of Normandie features a fascinating way to build your Army for skirmish, multiplayer and rogue mode battles.

    You are free to choose your units from a wide roster, including support infantry squads, mechanized units, Machine Gun and Anti-Tank teams, Tanks, Scouts and – of course – Heroes!

    Each faction can deploy a specific set of units on the battlefield, allowing you to invest in the units that best fit your playstyle.

    You can also decide  to spend some amount of “gold” on extra items to rescue your soldiers when they are facing desperate situations - from rifle grenades to panzerfausts - including other vital gadgets.


    Panzer Corps: Operation Sea Lion scenarios structure announced

    Friday, September 25, 2015

    The German Invasion of Great Britain is probably one of the most momentous what ifs of the Second World War: what was the German plan? What were the key objectives of the invasion?

    To answer these questions Panzer Corps is back with a huge DLC, comprised of over 30 scenarios covering all the possible phases of the invasion: Operation Sea Lion!


    Campaign Series Middle East 1948 1985 is out today and streamed!

    Thursday, September 24, 2015

    His Majesty's government view with favour the establishment in Palestine of a national home for the Jewish people, and will use their best endeavours to facilitate the achievement of this object, it being clearly understood that nothing shall be done which may prejudice the civil and religious rights of existing non-Jewish communities in Palestine, or the rights and political status enjoyed by Jews in any other country

    The Balfour Declaration, November 2nd 1917

    Never a wargame has depicted in such fine detail one the most controversial parts of contemporary history. The proclamation of the Israeli state in 1948 and the US recognizing the state in that exact same day, opens up over four decades of conflicts, key battles, struggles and hostilities. This was also the time of landmark progression and evolution of tactics and weapons systems, where the weapons of NATO and the WARSAW PACT were tested on the battlefields. 

    The Middle East is on fire!


    Barbarossa New Screenshots Revealed!

    Wednesday, September 23, 2015

    Take a look on these new screenshots from the upcoming wargame Barbarossa, featuring a risky panzergroup manoeuvre, a supply issue due to different agendas and Zhukov dealing with Marshal Budenny!

    Get more information about the game here


    Hannibal: Terror of Rome and Parthian Wars will arrive on Steam in October!

    Wednesday, September 23, 2015

    The Ancient World has been resurrected in all of its epic glory!

    Two great historical games simulating the struggle for dominance in the Mediterranean are now available on Steam!

    In Alea Jacta Est: Parthian Wars you play the part of the military and political leadership, guiding Rome or the Parthians to victory, through some of the toughest conflicts of that time, represented by 5 challenging scenarios covering more than 500 years!

    And prepare to relive the Second Punic War and the face-off between Hannibal and the Roman general Scipio Africanus with Hannibal: Terror of Rome!