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Back to News Listing Server Problems

Posted: Monday, September 16, 2013 by Filippo Chianetta

Type: News

 

Hi guys,

We’re very sorry to report we had a serious hardware failure over the weekend in our data centre in Colorado. 

Due to the failure a database server crashed and the Matrix & Ageod sites were down for 4 hours this morning. That in itself is a major issue for us but in addition to this the hardware failure resulted in a loss of the server snap shot. These snapshots allow the server to recover to an earlier position and usually mean if there is an issue and data is lost then you can recover with minimal effort and loss of data. The loss of the snapshot meant we had to manually revert to an earlier backup and the most recent uncompromised backup was the 14thSeptember. This means we have lost just over 24 hours of data.

Any forum posts, account changes, new accounts, news items – basically any changes at all made during these last 24 hours have been lost. There is no way to recover them. We are very sorry for any inconvenience and you can be sure that however upset you are about it, we are far more upset. Our web team has been working through the night to recover what they can. We’ll be doing a full review with the data centre in Colorado to find out what happened and why and make sure it doesn’t happen again.

Once again apologies for any frustration.

The Matrix Games Team

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