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Manuals for U.K. Customers

 
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All Forums >> [Current Games From Matrix.] >> [Napoleonics] >> Crown of Glory >> Manuals for U.K. Customers Page: [1]
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Manuals for U.K. Customers - 7/8/2005 7:14:14 PM   
ess1

 

Posts: 207
Joined: 9/13/2004
From: Newport, Shropshire, U.K.
Status: offline
I ordered the DD and game through the U.K. link. The d/l went very smoothly and, within a couple of days Digital River posted the game. Excellent service.
However there was no manual with game, just the jewel case with cd. I notified Digital River of missing manual and they (promptly) replied that manuals are not supplied (Matrix's policy).
The idea, surely, is that we obtain a DD to have access to game soonest BUT order game for manual!!!
Matrix Is your policy that U.K. customers are not supplied with a manual?
To date Direct Digital have not answered my second email.
Post #: 1
RE: Manuals for U.K. Customers - 7/8/2005 7:26:27 PM   
Mynok


Posts: 12119
Joined: 11/30/2002
Status: offline

The manuals are electronic-only for everyone. You can get it professional printed from the PDF file supplied. It's not very expensive here in America. Don't know about UK.

(in reply to ess1)
Post #: 2
RE: Manuals for U.K. Customers - 7/8/2005 7:28:07 PM   
Erik Rutins

 

Posts: 32556
Joined: 3/28/2000
From: Vermont, USA
Status: online
We have never provided manuals with our game on demand copies and we do not state that manuals are included, except in PDF E-book format which is searchable online and can be printed. This is not a policy for UK customers only or DR's fault. At present we have not yet been able to integrate manual production into the game on demand process, so we do not offer it. We would like to offer it, but there's still work to be done before this is logistically possible.

Some of our older titles or titles that went to retail have been sold in retail box packaging with manuals, but this is the exception and these are not serialized "on demand" titles.

Regards,

- Erik

_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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(in reply to ess1)
Post #: 3
RE: Manuals for U.K. Customers - 7/8/2005 7:45:14 PM   
ess1

 

Posts: 207
Joined: 9/13/2004
From: Newport, Shropshire, U.K.
Status: offline
Thank you both for prompt and helpful replies. I must have misread a posting (not unusual with my rheumy old eyes!).

(in reply to Erik Rutins)
Post #: 4
RE: Manuals for U.K. Customers - 7/8/2005 8:51:20 PM   
Erik Rutins

 

Posts: 32556
Joined: 3/28/2000
From: Vermont, USA
Status: online
No problem, ess1, thank you for your support.

_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to ess1)
Post #: 5
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