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Can't Download

 
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Can't Download - 5/1/2005 4:09:43 AM   
ColinF

 

Posts: 26
Joined: 10/27/2004
Status: offline
For two days now I have trying to dl "Case Blue" and "The Last Days" without success. I have ADSL and the dl goes at 55kps for up to an hour then simply drops out and cannot be restarted.

My firewall is not the problem and I am NOT using a dl agent like Getright.

The file size is shown in the dl window as "not known". The dl will NOT restart at the point where they dropped out, but always back to the beginning.

I have paid my money but cannot pick up my goods.

What can I do please?
Post #: 1
RE: Can't Download - 5/1/2005 5:29:50 AM   
Marc von Martial


Posts: 10890
Joined: 1/4/2001
From: Bonn, Germany
Status: offline
Please go to our E-Store and click on "Store FAQs" , there check the "I need help downloading." link. Or go to www.findmyorder.com and enter your order number and password.

If you have troubles downloading large files then we suggest you use a download client like "Stardownloader" available for free from www.stardownloader.com . It will let you resume disconnected or broken downloads. You can even pause them and resume them whenever you want.

_____________________________

Marc von Martial

(in reply to ColinF)
Post #: 2
RE: Can't Download - 5/1/2005 10:15:15 AM   
ColinF

 

Posts: 26
Joined: 10/27/2004
Status: offline
Marc thank you for that and also the email. I have tried your suggestion but now get "Gateway timed-out". I assume this is because I have tried dl so many times today.

Will try again tomorrow and post results.

(in reply to Marc von Martial)
Post #: 3
RE: Can't Download - 5/2/2005 5:14:46 AM   
ColinF

 

Posts: 26
Joined: 10/27/2004
Status: offline
Case Blue now completely dl and Last Days most of the way there, using Stardownloader. Many thanks Marc for your help.


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Post #: 4
RE: Can't Download - 5/27/2005 1:51:15 PM   
ngilsenan

 

Posts: 1
Joined: 5/27/2005
Status: offline
I am having a similar problem with World at War. My initial download file was corrupt and subsequent attempts to download it stopped before getting the complete file.

I am getting an error message as detailed in the attached pic on attempting to redownload the file. At this point I have tried to download it several times and now it just tells me to contact customer support at digital river. Having been waiting a week for a meaningful response from them I can say I'm not particularly happy with their idea of "service".

The words "shortly" and within "72 hours" are some of what I've heard and their idea of shortly does not tally with mine. 72 hours has been and gone with no response from them of any useful sort.

I don't remember this being typical of the customer service offered before but perhaps things have taken a turn for the worse of late? As it stands I will be cancelling the charge on my card as it appears that after a week of waiting the goods cannot be provided unfortunately.




Attachment (1)

< Message edited by ngilsenan -- 5/27/2005 1:52:41 PM >

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Post #: 5
RE: Can't Download - 5/27/2005 8:14:43 PM   
Marc von Martial


Posts: 10890
Joined: 1/4/2001
From: Bonn, Germany
Status: offline
Erik is curently "discussing" this issue with Digital River.

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Marc von Martial

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Post #: 6
RE: Can't Download - 7/7/2005 10:50:28 PM   
Ossian


Posts: 100
Joined: 7/7/2005
Status: offline
I am also having problems downloading. I bought HTTR but the download stops after anything between 10 and 40 minutes and tells me it is complete. I have tried it several times with IE and FF and with and without Zone alarm and Nortons.

I looked in the Store FAQ for the "I need help downloading." link but I can't seem to find it? going to findmyorder.com tells me that the 'downloadable' is fufilled.

Don't usually have problems downloading things. Just a little bit fustrated now..

(in reply to Marc von Martial)
Post #: 7
RE: Can't Download - 7/8/2005 12:33:54 AM   
Ossian


Posts: 100
Joined: 7/7/2005
Status: offline
Ok. I tried it using the Star download and it worked a treat. Cheers!

(in reply to Ossian)
Post #: 8
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