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Serial Numbers not emailed - 4/7/2005 4:21:23 AM   
Skirmshander

 

Posts: 7
Joined: 6/29/2004
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not really a Tech issue but.....

I'm reinstalling my two registered games (WITP and SPWAW) and cannot get the serial numbers emailed, to me, after submitting a request.

ANy ideas or suggestions???


thanks
Post #: 1
RE: Serial Numbers not emailed - 4/7/2005 5:11:20 AM   
Belphegor


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if you purchased WITP as a digital download you can access your serial number at

www.findmyorder.com

and use the CCard number you used to buy the game...

(in reply to Skirmshander)
Post #: 2
RE: Serial Numbers not emailed - 4/7/2005 3:57:32 PM   
Skirmshander

 

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Thanks. I have them written down but I seem to have writen them down wrong!

(in reply to Belphegor)
Post #: 3
RE: Serial Numbers not emailed - 4/8/2005 9:47:24 AM   
chiccoperrone

 

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i m trying to have my serial numbers emailed from three days ago and still not receiving any answer...

(in reply to Skirmshander)
Post #: 4
RE: Serial Numbers not emailed - 4/9/2005 6:04:38 AM   
Skirmshander

 

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i was able to get them online through digital river. I can't remember exactly how now, though. The "email my serial #s" function does not work.

(in reply to chiccoperrone)
Post #: 5
RE: Serial Numbers not emailed - 4/9/2005 1:42:57 PM   
Marc von Martial


Posts: 10874
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From: Bonn, Germany
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It works, I checked it all time over the last days.

Did you guys check your SPAM folders? What´s the ISP you have your email account at?

_____________________________


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Post #: 6
RE: Serial Numbers not emailed - 4/9/2005 5:39:44 PM   
Skirmshander

 

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i have comcast and am using Outlook 2003 for my email client. They are not in my junk mail folders. I wonder if SP2 is blocking the cookie/script from IE???

(in reply to Marc von Martial)
Post #: 7
RE: Serial Numbers not emailed - 4/22/2005 10:28:31 AM   
Manfred

 

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I have the same problem here : requesting serials but no e-mail sent. I have tried on both "members" menu and on the matrix site reserved for press-media, neither of them sent e-mails to me... I have checked my account, my e-mail, nothing seems to be wrong...

< Message edited by Manfred -- 4/22/2005 10:31:52 AM >


_____________________________

"Nous vaincrons parce que nous sommes les plus forts."
Paul Reynaud, 20/03/1940

(in reply to Marc von Martial)
Post #: 8
RE: Serial Numbers not emailed - 4/24/2005 2:47:32 PM   
Erik Rutins

 

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From: Vermont, USA
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Manfred, et. al.,

Please e-mail us at support@matrixgames.com if this is not working for you. I just tested again and it sends e-mails to me without any problem. We'll try to find out what's going on for you, but I'm guessing the e-mail is being filtered or blocked somewhere along the way. Does your ISP have any server based filtering or a web interface you can use to see what they may have filtered out?

Regards,

- Erik

_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Manfred)
Post #: 9
RE: Serial Numbers not emailed - 4/24/2005 10:47:44 PM   
Manfred

 

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Joined: 8/19/2004
From: France
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this feature has always worked properly for me exept since a few days.
I have no filters on my mail, and when I tried to change my account's email, I have received a mail from matrix, and it's as it should be, so the incoming mails from matrix aren't filtered, only the one with the serials numbers seems to be lost on the way.
so ?
should I write to support@matrixgames.com to ask my serials directly ?

EDIT : I have changed my account's mail, and tried with 3 different mail addresses -> no serials emailed. I think that the problem come from your application, sorry...

< Message edited by Manfred -- 4/24/2005 11:21:25 PM >


_____________________________

"Nous vaincrons parce que nous sommes les plus forts."
Paul Reynaud, 20/03/1940

(in reply to Erik Rutins)
Post #: 10
RE: Serial Numbers not emailed - 4/25/2005 12:32:38 AM   
Erik Rutins

 

Posts: 33958
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From: Vermont, USA
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Manfred,

Very odd, we will have the online store folks test this Monday morning US time. Thanks for the extra testing on your side, I'm not sure why it works for some and not for others. Out of curiosity, have you tried with both Internet Explorer and Mozilla Firefox?

Regards,

- Erik

_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Manfred)
Post #: 11
RE: Serial Numbers not emailed - 4/25/2005 1:21:09 AM   
Manfred

 

Posts: 123
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From: France
Status: offline
I only use IE, and never used another browser (at least the past 5 years )

_____________________________

"Nous vaincrons parce que nous sommes les plus forts."
Paul Reynaud, 20/03/1940

(in reply to Erik Rutins)
Post #: 12
RE: Serial Numbers not emailed - 4/28/2005 10:28:56 AM   
taz89

 

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I'm having the same problem. I alos changed my email adress recently.

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Are those Roman Candles?! No...those are my carriers...

(in reply to Manfred)
Post #: 13
RE: Serial Numbers not emailed - 4/29/2005 4:09:25 AM   
Curious

 

Posts: 167
Joined: 8/22/2003
From: Colorado
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I've been trying since 4:30 this morning (over 14 hours ago) to have my serial numbers emailed to me. I have used three different computers with three different versions of windows (WinXP pro sp2, WinXP pro sp1, and WinMe). I used IE on all three machines, plus I also used Mozilla Firefox on the WinXP pro sp2 machine. And I have received absolutely nothing. I turned my firewall (ZoneAlarm) off. I have received other emails from Matrix (an email with my member area password). So nothing is stopping emails that are sent to me from Matrix. I sent an email to membersarea@matrixgames.com this afternoon. Hopefully I'll receive some kind of response from them tomorrow. How long is it supposed to take for the serial numbers to be sent once the request in the members area is submitted?

CB

(in reply to taz89)
Post #: 14
RE: Serial Numbers not emailed - 4/29/2005 4:22:19 AM   
taz89

 

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Just a note for an update. I sent 2 emails over the last two days to Matrix about this problem and have not heard back from them yet. It seems to be widespread at the moment. Any idea of when it will be fixed?

_____________________________

Are those Roman Candles?! No...those are my carriers...

(in reply to Curious)
Post #: 15
RE: Serial Numbers not emailed - 4/29/2005 7:13:20 AM   
Erik Rutins

 

Posts: 33958
Joined: 3/28/2000
From: Vermont, USA
Status: offline
We are looking into this, hopefully it will be resolved tonight.

Regards,

- Erik

_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to taz89)
Post #: 16
RE: Serial Numbers not emailed - 4/29/2005 9:51:51 AM   
Alex Fiedler


Posts: 507
Joined: 7/22/2003
From: Sydney
Status: offline
Problem fixed! :)

I've tested it a couple of times, and each time I recieved a list of my serial numbers.

Please try again now and let me know if you are still having troubles.

Thanks
Alex

(in reply to Skirmshander)
Post #: 17
RE: Serial Numbers not emailed - 4/29/2005 1:39:06 PM   
Curious

 

Posts: 167
Joined: 8/22/2003
From: Colorado
Status: offline
No joy here. I tried again with both of my os's and browsers. I had ZoneAlarm and SpySweeper turned off. I still didn't get any serial number emails.

CB

(in reply to Alex Fiedler)
Post #: 18
RE: Serial Numbers not emailed - 4/29/2005 10:59:18 PM   
taz89

 

Posts: 3
Joined: 9/24/2004
Status: offline
An update.

I am still not getting my emails either.

But, on a happy note Matrix Customer Service came through, manually looked up and sent me my serial numbers in an email. THANKS GUYS! You guys make great games and have great customer service. Your hard work is very much appreciated. Now to restart those WiTP and KP campaigns that got blow away! New beginnings can be a blessing.

Tim

_____________________________

Are those Roman Candles?! No...those are my carriers...

(in reply to Curious)
Post #: 19
RE: Serial Numbers not emailed - 4/29/2005 11:30:30 PM   
Manfred

 

Posts: 123
Joined: 8/19/2004
From: France
Status: offline
problem has been solved for me, I have finally received my serials with the normal way

_____________________________

"Nous vaincrons parce que nous sommes les plus forts."
Paul Reynaud, 20/03/1940

(in reply to taz89)
Post #: 20
RE: Serial Numbers not emailed - 5/3/2005 11:39:22 AM   
Curious

 

Posts: 167
Joined: 8/22/2003
From: Colorado
Status: offline
So much for this issue. Luckily I was able to get the serial no. for WITP from Digital River's website (before I found the utility to get it directly for the game files). And NWS brought the fact that GGWAW's serial no. is right on the back of the cd sleeve to my attention. Don't need to be able to get the serial no.'s from the member's after all.

CB

(in reply to Manfred)
Post #: 21
RE: Serial Numbers not emailed - 5/20/2005 4:57:43 PM   
Skirmshander

 

Posts: 7
Joined: 6/29/2004
Status: offline
i just got mine the other day! got 5 emails with my serial numbers!
although i had already found them.

(in reply to Skirmshander)
Post #: 22
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