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Only d/l 136mb then shows complete!

 
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All Forums >> [Current Games From Matrix.] >> [Discontinued Games] >> Supremacy: Four Paths To Power >> Tech Support >> Only d/l 136mb then shows complete! Page: [1]
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Only d/l 136mb then shows complete! - 3/15/2005 1:01:50 AM   
maccca

 

Posts: 5
Joined: 3/15/2005
Status: offline
Hello everyone,
I have only managed to d/l 136mb before it showed finished. When I double clicked on the .exe I was told the file was corrupt. When I tried to re-download the game my order number, password and email address was not recognised.
now I seem to be left with a part file of Supremacy that cost me £16!!!!
From what I can gather, as far as This Digital river are concerned I have infact downloaded the file.
The other daft thing is when I try to leave a message with Matrix customer support I have to put in my order number which it does not recognise!!!
That is why I am leaving this message here!
Can anyone help??

One last thing when ever I d/l virtually anything from the internet I get around 50k per second. When I try and d/l the Supremacy file I only get 15k per second
Post #: 1
RE: Only d/l 136mb then shows complete! - 3/15/2005 3:20:46 PM   
praetorblue

 

Posts: 103
Joined: 11/29/2004
Status: offline
Hi maccca,

Please send an email to support@matrixgames.com explaining your situation. I'm from Black Hammer, so I can't do much to help, but I know they've been right on top of every issue so far over at Matrix.

Good luck,
Vance Vagell

Programmer
Black Hammer Game

(in reply to maccca)
Post #: 2
RE: Only d/l 136mb then shows complete! - 3/15/2005 9:28:41 PM   
maccca

 

Posts: 5
Joined: 3/15/2005
Status: offline
Thank for the reply!
I have infact just tried logging on to try downloading again and it worked!!!. So the email must have got thru!!
I am getting about 25Kbps at the moment which is pretty slow for 436mb. Why is it sooo slow downloading this when I can get around 50kbps at most other sites
As I am writing this the kbps is very gradually dropping, now at 23kbps. For a digital download company this is not brilliant is it. If this was a free d/l I would not have any issues, but having paid £16 for it, I would expect much better!
I will just have to wait and see if it downloads the complete file in 5 hours 30 mins!
I think this is a great idea to have digital downloads and well done to Matrix for doing it, but we do need to have faster download rates.

(in reply to praetorblue)
Post #: 3
RE: Only d/l 136mb then shows complete! - 3/15/2005 9:38:34 PM   
Zero G

 

Posts: 20
Joined: 12/10/2004
Status: offline
It was a ~20 minute DL for me. The download filled my 3 Mbps bandwidth. I have no idea what the problem might be but I don't think the transfer rate you're getting is normal. Perhaps it will speed up over time.

(in reply to maccca)
Post #: 4
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