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corrupted download

 
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All Forums >> [Current Games From Matrix.] >> [Discontinued Games] >> Supremacy: Four Paths To Power >> Tech Support >> corrupted download Page: [1]
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corrupted download - 3/10/2005 8:13:03 AM   
petdoc

 

Posts: 110
Joined: 5/24/2002
From: Calgary, Canada
Status: offline
paid, downloaded and tried to run. Got an error saying that there were damaged files. I got the email confirmation, but when I enter the order # I was given in find my order, it sayas it cant find it. Suggestions?
Post #: 1
RE: corrupted download - 3/10/2005 8:34:35 AM   
alfredwtc

 

Posts: 7
Joined: 3/10/2005
Status: offline
I got even worse after dowload 3 hrs for 240MB then get drop out from DR.
I go back to download page and enter my order number it just can't find it.
So I had no way to redownload it again

(in reply to petdoc)
Post #: 2
RE: corrupted download - 3/10/2005 9:23:06 AM   
Erik Rutins

 

Posts: 32556
Joined: 3/28/2000
From: Vermont, USA
Status: offline
Everyone, if you're having problems please e-mail support@matrixgames.com and include a copy of the receipt you received after your order. We'll get any issues tracked down and resolved when the business day starts for Digital River. Thanks.

Regards,

- Erik

_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to alfredwtc)
Post #: 3
RE: corrupted download - 3/10/2005 7:58:00 PM   
Marc von Martial


Posts: 10890
Joined: 1/4/2001
From: Bonn, Germany
Status: offline
You can retrieve the link at any time in a time frame of 30 days from the point of purchase. Please go to our E-Store and click on "Store FAQs" , there check the "I need help downloading." link. Or go to www.findmyorder.com and enter your order number and password.

If you have troubles downloading large files then we suggest you use a download client like "Stardownloader" available for free from www.stardownloader.com . It will let you resume disconnected or broken downloads. You can even pause them and resume them whenever you want.

_____________________________

Marc von Martial

(in reply to Erik Rutins)
Post #: 4
RE: corrupted download - 3/10/2005 8:15:21 PM   
petdoc

 

Posts: 110
Joined: 5/24/2002
From: Calgary, Canada
Status: offline
Just as an update, my order # did work this am, so I was able to redownload, and its all good now. Must have been some DR glitch last night - hopefully fromm on overwhelming number of downloads. Now I have to figure out how to get the antialiasing to work

(in reply to Marc von Martial)
Post #: 5
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