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I'm downloading now...right???

 
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I'm downloading now...right??? - 3/10/2005 2:01:43 AM   
TheHellPatrol


Posts: 1588
Joined: 7/3/2004
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Just got in and found Supremacy in the New Releases and immmediately purchased it. I then remembered Digital Rivers' little funny last time so...Am i dd'ing the real game? I hope i didn't jump the gun. I've got a serial # albeit a unique one.

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RE: I'm downloading now...right??? - 3/10/2005 2:08:46 AM   
Erik Rutins

 

Posts: 32912
Joined: 3/28/2000
From: Vermont, USA
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Yes, you've got the prize, enjoy! The official press release will be posted shortly.

Regards,

- Erik

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Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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(in reply to TheHellPatrol)
Post #: 2
RE: I'm downloading now...right??? - 3/10/2005 2:11:48 AM   
TheHellPatrol


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Whoo Hoo! TheHellPatrol strikes again, thanks Erik! About 50 minutes to go.

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A man is rich in proportion to the number of things he can afford to let alone.
Henry David Thoreau


(in reply to Erik Rutins)
Post #: 3
RE: I'm downloading now...right??? - 3/10/2005 2:56:30 AM   
Serian

 

Posts: 49
Joined: 1/31/2005
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I'm downloading right now! I've got about 22 minutes left to go.

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Post #: 4
RE: I'm downloading now...right??? - 3/10/2005 3:36:24 AM   
rhondabrwn


Posts: 1932
Joined: 9/29/2004
From: Snowflake, Arizona
Status: offline
I like the pricing!

Will probably order it when payday comes around again.

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Post #: 5
RE: I'm downloading now...right??? - 3/10/2005 4:01:07 AM   
Hertston


Posts: 3475
Joined: 8/17/2002
From: Plymouth, UK
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4.2 kB/sec ?!! ... great to see my my 2MB broadband put to work..


This is ridiculous, I hope it speeds up over night.

< Message edited by Hertston -- 3/10/2005 2:09:24 AM >

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Post #: 6
RE: I'm downloading now...right??? - 3/10/2005 4:35:03 AM   
GreenDestiny


Posts: 177
Joined: 1/4/2005
From: Alamogordo NM
Status: offline
There must be alot of people downloading as my running somewhat slower by about 10 to 15 kb/sec.
halfway through the download now and I should have it in about an 50 minutes.

The price is nice.

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Post #: 7
RE: I'm downloading now...right??? - 3/10/2005 4:53:15 AM   
alfredwtc

 

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I download at 28Kb/sec it take 4.5 hr to finish, hope this will improve when WAW release.

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Post #: 8
RE: I'm downloading now...right??? - 3/10/2005 5:02:42 AM   
Erik Rutins

 

Posts: 32912
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Bandwidth for these goes through Digital River and they have more than we can ever hope to have. We've never had a bandwidth issue with them before and I just did a test download at excellent speed. I'll try to find out why some of you are experiencing slow downloads, but at this point it will have to wait until tomorrow morning, sorry.

Regards,

- Erik

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Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to alfredwtc)
Post #: 9
RE: I'm downloading now...right??? - 3/10/2005 7:40:17 AM   
alfredwtc

 

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In the middle of the download around 240MB I lost connect with DR. I need to start
from the beginning. But the download speed with only 12KB/sec and drop me out
every 10 minute

< Message edited by alfredwtc -- 3/10/2005 5:42:38 AM >

(in reply to TheHellPatrol)
Post #: 10
RE: I'm downloading now...right??? - 3/10/2005 8:13:02 AM   
Ludeman


Posts: 22
Joined: 8/14/2002
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Cool Beenz, Im downloading now. About 40 min to go. To bad it's already 10pm, hope I'm not up till 2am damn it.

If I were smart I would just go to bed and play tomorrow but you know I have to make sure the download goes OK heh

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Post #: 11
RE: I'm downloading now...right??? - 3/10/2005 10:04:27 AM   
Hertston


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From: Plymouth, UK
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Digital River need to sort this. I lost the download overnight and started again this morning (0800 GMT), its still struggling to reach 10 kB/sec.


Lost it again after 12 meg Will try again this evening.

< Message edited by Hertston -- 3/10/2005 8:31:52 AM >

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Post #: 12
RE: I'm downloading now...right??? - 3/10/2005 3:30:08 PM   
Erik Rutins

 

Posts: 32912
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From: Vermont, USA
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Hertston, we're on it, I have multiple message in to them and expect to start a teleconference within 30 minutes.

Regards,

- Erik

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Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

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Post #: 13
RE: I'm downloading now...right??? - 3/10/2005 7:56:29 PM   
Marc von Martial


Posts: 10890
Joined: 1/4/2001
From: Bonn, Germany
Status: offline
Just as a sidenote. If you have troubles downloading large files then we suggest you use a download client like "Stardownloader" available for free from www.stardownloader.com . It will let you resume disconnected or broken downloads. You can even pause them and resume them whenever you want.

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Marc von Martial

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Post #: 14
RE: I'm downloading now...right??? - 3/10/2005 8:21:49 PM   
Hertston


Posts: 3475
Joined: 8/17/2002
From: Plymouth, UK
Status: offline
quote:

ORIGINAL: Erik Rutins

We've never had a bandwidth issue with them before and I just did a test download at excellent speed.



Odd. I'm trying again, with exactly the same results (currently around 8kB/sec, although at least the connection seems stable). I downloaded Flashpoint Germany a few weeks ago with no trouble at all, and I've had no hardware, relevant software or connection changes since that time other than doubling my ADSL speed.

(in reply to Erik Rutins)
Post #: 15
RE: I'm downloading now...right??? - 3/10/2005 9:36:34 PM   
Erik Rutins

 

Posts: 32912
Joined: 3/28/2000
From: Vermont, USA
Status: offline
Still trying to find out what's going on there. We can't duplicate the problem. Are customers other than Hertston still seeing this? My test downloads from their site are zipping right along. We'll keep investigating until we turn something up.

Regards,

- Erik

_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Hertston)
Post #: 16
RE: I'm downloading now...right??? - 3/10/2005 9:45:12 PM   
TheHellPatrol


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I'll say this: my dd was much slower than any previous dd. DSL @74kb/sec took a good 90 minutes, didn't think much about it at the time.

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A man is rich in proportion to the number of things he can afford to let alone.
Henry David Thoreau


(in reply to Erik Rutins)
Post #: 17
RE: I'm downloading now...right??? - 3/10/2005 9:49:12 PM   
Erik Rutins

 

Posts: 32912
Joined: 3/28/2000
From: Vermont, USA
Status: offline
Is anyone other than Herstson still seeing slow download speeds today? If so, please e-mail us at support@matrixgames.com so that we can work with DR to see what the cause might be. Thanks.

Regards,

- Erik

_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to TheHellPatrol)
Post #: 18
RE: I'm downloading now...right??? - 3/10/2005 10:15:05 PM   
Guderon

 

Posts: 132
Joined: 7/1/2004
From: Arizona
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I just downloaded Supremacy (and also BiN while I was at it) and maintained about 170K/sec throughout both downloads. A pleasant surprise after the problematic WitP download several months ago...

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Post #: 19
RE: I'm downloading now...right??? - 3/10/2005 10:35:30 PM   
Hertston


Posts: 3475
Joined: 8/17/2002
From: Plymouth, UK
Status: offline


I will try again over Friday night, and it will no doubt get there in time, but I'm very puzzled if most people have had no trouble.

If it helps, I tried to re-download FPG and got exactly the same result, so the current problem isn't limited to Supremacy. As a control, I tried a download from Fileplanet (West Coast) and that was fine. If there's anything else I can do to pin down the problem, please let me know.

(in reply to Guderon)
Post #: 20
RE: I'm downloading now...right??? - 3/10/2005 10:52:24 PM   
Marc von Martial


Posts: 10890
Joined: 1/4/2001
From: Bonn, Germany
Status: offline
quote:

If there's anything else I can do to pin down the problem, please let me know.


Can you do a TraceRoute ?

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Marc von Martial

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Post #: 21
RE: I'm downloading now...right??? - 3/10/2005 11:11:01 PM   
Hertston


Posts: 3475
Joined: 8/17/2002
From: Plymouth, UK
Status: offline
Not much point, as its now downloading at 200kB/sec !

The only thing different between now and previous attempts was that (after working my way through assorted firewall settings, disabling MS anti-spyware, and anything else faintly relevant that I could think of)was that I turned off AVG anti-virus (with everything else re-enabled). It seems unlikely that was the problem, though... perhaps more likely is that the timing was co-incidental and the problem was either resolved at DR or it was something else altogether. I don't know, but it might be something to put on the list of possibilities if the trouble ever re-occurs.

Looking forward to putting the Caesar beta aside for a short while and trying this out in, well, 21 minutes or so.

(in reply to Marc von Martial)
Post #: 22
RE: I'm downloading now...right??? - 3/15/2005 8:29:45 AM   
maccca

 

Posts: 5
Joined: 3/15/2005
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Tried d/l last night. only got 15k a sec, then showed completed at 136mb. When I clicked on the .exe file a message came up saying file corrupted etc. Now I can't log back in to try and d/l again. It won't recognise any of my details

(in reply to TheHellPatrol)
Post #: 23
RE: I'm downloading now...right??? - 3/15/2005 3:53:17 PM   
praetorblue

 

Posts: 103
Joined: 11/29/2004
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macca, please see my response here:

http://www.matrixgames.com/forums/tm.asp?m=818475

- Vance

(in reply to maccca)
Post #: 24
RE: I'm downloading now...right??? - 3/15/2005 9:33:18 PM   
maccca

 

Posts: 5
Joined: 3/15/2005
Status: offline
Thank you!
Yes I emailed Matrix and they must of reset somthing or other, I am now downloading again. However, only at 22kbps and dropping

(in reply to praetorblue)
Post #: 25
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