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Serial Number error

 
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All Forums >> [Current Games From Matrix.] >> [Ancients] >> Legion Gold, Gates of Troy, Spartan & Chariots of War >> Tech Support >> Serial Number error Page: [1]
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Serial Number error - 12/17/2004 4:26:01 AM   
dr. smith

 

Posts: 206
Joined: 6/30/2004
From: lost in space
Status: offline
Have emailed support@matrixgames.com twice now (Tues night EST and tonight) without a response. Get the following:
SERIAL ERROR:
This product's serial number is either invalid or has
not been properly authorised. Please contact . . .

I put in the serial number as it appears in the
order confirmation from DigRiv, so that is NOT a problem. I've almost memorized that serial number. I removed it, reinstalled, same problem.

Answers???
Post #: 1
RE: Serial Number error - 12/17/2004 5:13:37 AM   
Joe 98


Posts: 4029
Joined: 1/5/2001
From: Wollondilly, Sydney
Status: offline
Never fear, Smith is here !
-

(in reply to dr. smith)
Post #: 2
RE: Serial Number error - 12/17/2004 5:22:38 AM   
Erik Rutins

 

Posts: 32905
Joined: 3/28/2000
From: Vermont, USA
Status: offline
Dr. Smith,

Not sure why you haven't received a response, but as to the issue I believe it's a glitch in the installer on certain systems and hope to have a fix posted tonight. Can you please post your systems specs in the meantime? Thanks, apologies for the inconvenience.

Regards,

- Erik

_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Joe 98)
Post #: 3
RE: Serial Number error - 12/17/2004 6:02:35 AM   
Erik Rutins

 

Posts: 32905
Joined: 3/28/2000
From: Vermont, USA
Status: offline
David,

I just tried to reply to you by e-mail, but it was returned as undeliverable. I assume this is also why earlier replies did not get through. Keep an eye on this forum, we should have a possible fix posted very soon (tonight or tomorrow morning). While we can't duplicate the problem here, a few customers have experienced it and we believe we have it narrowed down.

Regards,

- Erik

_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to dr. smith)
Post #: 4
RE: Serial Number error - 12/17/2004 7:28:08 AM   
dr. smith

 

Posts: 206
Joined: 6/30/2004
From: lost in space
Status: offline
thanks Erik, durn wacky email . . .

have the dreaded ME

------------------
System Information
------------------
Time of this report: 12/17/2004, 00:23:54
Machine name: Woker
Operating System: Windows Me (4.90, Build 3000)
Language: English (Regional Setting: English)
System Manufacturer: Dell Computer Corporation
System Model: XPS1000
BIOS: Intel
Processor: Intel Pentium III, ~1.0GHz
Memory: 256MB RAM
Page File: 158MB used, 1634MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 4.09.0000.0904 32bit

< Message edited by dr. smith -- 12/17/2004 12:29:09 AM >

(in reply to Erik Rutins)
Post #: 5
its FIXED - 12/18/2004 3:01:49 AM   
dr. smith

 

Posts: 206
Joined: 6/30/2004
From: lost in space
Status: offline
Once i figured out where in tarnation it was installed fix works FINE!!!!

thanks again guys, super response for all 2 of us with the problem!


(in reply to dr. smith)
Post #: 6
RE: its FIXED - 12/19/2004 8:46:39 PM   
yoblin

 

Posts: 1
Joined: 12/19/2004
Status: offline
Wonderful it' s working for me too ! thank you so much !

(in reply to dr. smith)
Post #: 7
RE: its FIXED - 12/20/2004 12:49:04 AM   
Iain McNeil


Posts: 1938
Joined: 10/26/2004
From: London
Status: offline
Glad it works :) We had used a proper Windows function when we should have known it would be better to write our own! The windows function did not work on Win98!

_____________________________

Iain McNeil
Director
Slitherine Software
Website http://www.slitherine.com

(in reply to yoblin)
Post #: 8
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