From: Melbourne, Australia
You have a Non-Functioning Helpdesk. Have a read of the following. In the companies I have worked for a Helpdesk that responded in this fashion to a customer would have been REAMED!
Action History : 5 updates
[ 18 JUL 2011 01:35 by argekay ]
Have you heard back from the 'developer' or production' yet?
[ 10 JUL 2011 12:38 by Daniel Heath ]
It was not a sloppy but more a late hand off. I was pointing you to the game forum since the developer and customers of the game are always there. I will need to wait for the developer or the production to open tomorrow before I can get a reply. I figured it was the weekend and you wanted to play so I directed you there. Also Help Desk is closed on the weekends and normally would not respond until Monday. I was just trying to get you a answer quicker.
I have now sent a message and I get back to you once they let me know.
[ 10 JUL 2011 02:29 by argekay ]
This is a matter directly related to Matrix's software installation and documentation. I think it really inappropriate to direct an enquiry on software installation to a general purpose user Forum. Your response reads like a very sloppy handoff!
Someone in Matrix must know where this tutorial is loaded onto the hard drive (if it is loaded).
I do not accept your response and ask that a proper response be given to a reasonable and (what should be) simple request.
I look forward to a decent response from you.
[ 10 JUL 2011 02:15 by Daniel Heath ]
The best place to get help with this would be our forums for this game. You can find them here.
[ 7 JUL 2011 22:08 by argekay ]
I've just purchased and installed War in the Pacific - Admiral's Edition.
In the Manual (listed below) I've seen mention of a Tutorial that is loaded onto the hard drive when the game is installed. I've looked but cannot seem to find it. What I do have is the following:
In Manuals Folder:
In Docs Folder:
Is there somewhere other than the Matrix Games Folder on my hard drive where I should be looking and if so what is the name of the document I should look for.
Hello Members Area, (today, 21 July 2011)
I'm getting a little confused here. Twice I have contacted your Helpdesk. The first time was to ask where the Tutorial, mentioned in the WitpAE Manual, is installed. The response by your Helpdesk was that I should address my question to the Forum.
The second time I contacted the Helpdesk was as follows:
[ 20 JUL 2011 03:45 by Daniel Heath ]
Hi Richard you need to ask this question in the WITP - AE forum. You can find the forum here. http://www.matrixgames.com/forums/tt.asp?forumid=528
[ 20 JUL 2011 00:16 by argekay ]
In WitpAE one can view all "active" ships.
Using the WitpAE Editor, "active" ships are shown with an X in the 'active' column.
I have spent the last week searching but am unable to find any instruction on how to make a ship (or any unit) "active" (or, conversely innactive).
On Page 55 of the WitpAE Editor is a note reading:
"2. Active – when a script becomes active units that are not currently assigned to an ‘Active’ script can be assigned or re-assigned."
However, it does not say How this takes place (unless I am missing something.
I would appreciate your assistance.
Once again, I was told that I "need" to contact the Forum.
I am very disappointed in this process. The forum has lots of interesting banter, comment and information. However it is clearly stated on your Forum that it is an "Unofficial Tech Support by Gamers for Gamers" environment.
If I wanted unofficial support I would have gone there. However, I did not; I wanted two specific questions answered. I did not want to trawl through reams of unrelated and often turgid text in order to get two simple questions answered.
What I see here is a so-called Helpdesk abdicating its function and role with, clearly, no quality monitoring by Matrix Games taking place.
For what you charge for the product I would have expected something radically better.