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Game won't run

 
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Game won't run - 11/23/2018 12:10:05 AM   
tkershner

 

Posts: 17
Joined: 12/28/2010
Status: offline
Hi, bought the game on Steam (Win 10) and when I try to run it the opening music starts up but nothing else and everything locks up. Have to use task manager to get out of it. Any help would be very appreciated. Thanks.

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< Message edited by tkershner -- 11/29/2018 1:49:46 AM >
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RE: Game won't run - 11/23/2018 5:57:23 AM   
zakblood


Posts: 21299
Joined: 10/4/2012
Status: online
How to get a DirectX Diagnostic file:

1. click on "START"
2. click "run"
3. type in "dxdiag" and click "OK"
4. check through the tabs and perform all tests
5. click "Save all Information..." and save the text file to a location of your choice

We prefer that DxDiag files be posted as message attachments rather than pasted into the body of the post.

once the report has been made, just attach it to your post as it's a Txt file which is then permitted to attach to the forum

(in reply to tkershner)
Post #: 2
RE: Game won't run - 11/23/2018 6:00:22 AM   
zakblood


Posts: 21299
Joined: 10/4/2012
Status: online
these are my help tips for windows 10

http://www.matrixgames.com/forums/tm.asp?m=4454024

and also a guide if your using Nvidia as hardware

http://www.matrixgames.com/forums/tm.asp?m=4491486

as soon as the reports posted, it will be read and replied to, sorry for your wait and issue

(in reply to zakblood)
Post #: 3
RE: Game won't run - 11/23/2018 6:02:56 AM   
zakblood


Posts: 21299
Joined: 10/4/2012
Status: online
Also besides running the game as admin, you might also have to run Steam client.

How to Run Steam as Administrator:

- Navigate your Steam installation file (By default, it is in C:\Program Files (x86)\Steam).
- Right-click the Steam executable.
- Follow the above steps to set it to Run as Administrator.
- Restart Steam.

(in reply to zakblood)
Post #: 4
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