Freeze ups. Help?

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ringoblood
Posts: 438
Joined: Sat Mar 10, 2018 8:05 am
Location: USA

Freeze ups. Help?

Post by ringoblood »

Ok guys, I brought game a few days ago, and every time i go and either hit the next turn button, or the options button, the game freezes up and when i click in the game, i get a beeping sound. I am running Windows 10 and i got the game through Steam. At this point i have tried running it as admin. Can anyone help me?

Josh
Beta Tester:
1. The Bloody First
2. Warplan
ringoblood
Posts: 438
Joined: Sat Mar 10, 2018 8:05 am
Location: USA

RE: Freeze ups. Help?

Post by ringoblood »

Here is my Dxdiag file to help out. File is attached. Thank you for any help.
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Beta Tester:
1. The Bloody First
2. Warplan
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Hubert Cater
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Joined: Mon Jul 22, 2013 11:42 am
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RE: Freeze ups. Help?

Post by Hubert Cater »

That's a very odd error and the first we've heard of such an issue. I wonder if it would be worth updating your sound and video card drivers to see if that helps?
ringoblood
Posts: 438
Joined: Sat Mar 10, 2018 8:05 am
Location: USA

RE: Freeze ups. Help?

Post by ringoblood »

Well, first thank you Hubert for tackling this issue, second i hate to inform but I have updated both sound and video drivers to the March 27, patch that is out and most recent, and still when clicking either the turn button or the options button the game freezes and I am forced to alt-tab-delete to shut down the game.

josh
Beta Tester:
1. The Bloody First
2. Warplan
PvtBenjamin
Posts: 1203
Joined: Sat May 06, 2017 3:57 pm

RE: Freeze ups. Help?

Post by PvtBenjamin »

I've found that quite often these issues are firewall settings or anti-virus/ anti-malware settings.
elxaime
Posts: 334
Joined: Wed Nov 03, 2004 9:37 pm

RE: Freeze ups. Help?

Post by elxaime »

Having the same problem, Steam version. I have Windows 10. Game freezes. Don't have this problem with SC3 or any other game from the company.
JVJ
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Hubert Cater
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RE: Freeze ups. Help?

Post by Hubert Cater »

I would also suggest trying to white list the game with your AV software as well to see if that helps.
ringoblood
Posts: 438
Joined: Sat Mar 10, 2018 8:05 am
Location: USA

RE: Freeze ups. Help?

Post by ringoblood »

Again, Hubert thank you for your hard work, and making an awesome game. We got great news, it seems the AV was the trick, the freezes have stopped, thank you.

Josh
Beta Tester:
1. The Bloody First
2. Warplan
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Hubert Cater
Posts: 5862
Joined: Mon Jul 22, 2013 11:42 am
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RE: Freeze ups. Help?

Post by Hubert Cater »

Great to hear [:)]
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