Matrix Games Forums

Forums  Register  Login  Photo Gallery  Member List  Search  Calendars  FAQ 

My Profile  Inbox  Address Book  My Subscription  My Forums  Log Out

Game will not load

 
View related threads: (in this forum | in all forums)

Logged in as: Guest
Users viewing this topic: none
  Printable Version
All Forums >> [New Releases from Matrix Games] >> Distant Worlds Series >> Tech Support >> Game will not load Page: [1]
Login
Message << Older Topic   Newer Topic >>
Game will not load - 10/16/2017 5:50:53 PM   
davidofga

 

Posts: 20
Joined: 4/20/2013
Status: offline
DWU worked fine until a few weeks ago. Seems Windows 10 has had massive updates, and DWU will not get past the game menu screen. Click on update, and that works. Click on play, and nothing happens. Drivers seem to be updated. I have uninstalled and reinstalled 6 times. Help.

Attachment (1)
Post #: 1
RE: Game will not load - 10/16/2017 6:08:17 PM   
zakblood


Posts: 16909
Joined: 10/4/2012
Status: online
did you reinstall all of the pre requisites?








Attachment (1)

(in reply to davidofga)
Post #: 2
RE: Game will not load - 10/16/2017 6:08:49 PM   
zakblood


Posts: 16909
Joined: 10/4/2012
Status: online
if yes, then enable this now as well





as without the pre requisites and direct play, the game won't work either on windows 10

Attachment (1)

< Message edited by zakblood -- 10/16/2017 6:09:48 PM >

(in reply to zakblood)
Post #: 3
RE: Game will not load - 10/16/2017 6:23:43 PM   
davidofga

 

Posts: 20
Joined: 4/20/2013
Status: offline
As far as I can tell all prerequisites are installed. Ran fine about a month ago. Direct play is enabled.

(in reply to zakblood)
Post #: 4
RE: Game will not load - 10/16/2017 6:27:07 PM   
zakblood


Posts: 16909
Joined: 10/4/2012
Status: online
if you run any of them again, it only repairs and over writes, doesn't make any newer ones to be sure i'd do that, then check your AV (anti virus) logs to see if anything there has been blocked, then check gaming logs for errors.

(in reply to davidofga)
Post #: 5
RE: Game will not load - 10/16/2017 8:34:27 PM   
VPaulus

 

Posts: 2982
Joined: 6/23/2011
From: Portugal
Status: online
Please check if you have any file named DW_CrashDump.txt and attach it to your post. You can find that file at your Windows documents folder at:
....\Documents\My Games\Distant Worlds Universe

(in reply to zakblood)
Post #: 6
RE: Game will not load - 10/16/2017 11:03:33 PM   
davidofga

 

Posts: 20
Joined: 4/20/2013
Status: offline
DW Crash dump file

Attachment (1)

(in reply to VPaulus)
Post #: 7
RE: Game will not load - 10/17/2017 11:26:18 AM   
VPaulus

 

Posts: 2982
Joined: 6/23/2011
From: Portugal
Status: online
Check this thread:
http://www.matrixgames.com/forums/tm.asp?m=3620855

(in reply to davidofga)
Post #: 8
RE: Game will not load - 10/17/2017 3:04:13 PM   
davidofga

 

Posts: 20
Joined: 4/20/2013
Status: offline
Reloaded every C++ redistributable I could find. Reloaded DXSETUP.exe, dotNetFx40_Full_x86_x64.exe, and xnafx40_redist.msi, expect dotNetFx40_Full_x86_x64.exe, which said it was already installed and would not allow a reload. This game worked a month ago, and the only changes ahve been several Windows 10 updates and I switched to Norton AV. The AV log shows nothing around the times I have tried to run DWU.

(in reply to VPaulus)
Post #: 9
RE: Game will not load - 10/17/2017 4:32:00 PM   
davidofga

 

Posts: 20
Joined: 4/20/2013
Status: offline
Latest DW crash dump.

(in reply to davidofga)
Post #: 10
RE: Game will not load - 10/17/2017 5:16:26 PM   
VPaulus

 

Posts: 2982
Joined: 6/23/2011
From: Portugal
Status: online
The solution is related with WMP and IE.
"On a whim I removed them both, deleted DW, restarted, reinstalled, restarted, reinstalled DW... and like magic, it worked. IDK, maybe one of the 300 windows updates I just installed went pear shaped and screwed something up. "

Control Panel > Programs and Features > Windows Features > Media Features > Windows Media Player
Control Panel > Programs and Features > Windows Features > Internet Explorer 11

(in reply to davidofga)
Post #: 11
RE: Game will not load - 10/17/2017 5:35:24 PM   
davidofga

 

Posts: 20
Joined: 4/20/2013
Status: offline
My version of Windows 10 must be different.
Control Panel>Programs>Programs and Features>Turn Windows Features on or off
from there I see Media Features is checked, but I cannot click on it to see what is in Media Features
Above this is something called Direct Play, and it is checked

Above that is Internet Explorer 11 and it is checked.

No idea how to remove and reinstall either of them, as neither show up on the uninstall program page.

(in reply to VPaulus)
Post #: 12
RE: Game will not load - 10/17/2017 5:44:07 PM   
zakblood


Posts: 16909
Joined: 10/4/2012
Status: online
here you go





can do both from here, then same to put them back in again

Attachment (1)

< Message edited by zakblood -- 10/17/2017 5:45:00 PM >

(in reply to davidofga)
Post #: 13
RE: Game will not load - 10/17/2017 5:45:55 PM   
zakblood


Posts: 16909
Joined: 10/4/2012
Status: online
where to find





Attachment (1)

< Message edited by zakblood -- 10/17/2017 5:46:06 PM >

(in reply to zakblood)
Post #: 14
RE: Game will not load - 10/17/2017 5:57:32 PM   
davidofga

 

Posts: 20
Joined: 4/20/2013
Status: offline
My page under manage optional features has IE 11, but not Windows Media Player

(in reply to zakblood)
Post #: 15
RE: Game will not load - 10/17/2017 5:58:45 PM   
davidofga

 

Posts: 20
Joined: 4/20/2013
Status: offline
Found install, shall see if it works.

(in reply to davidofga)
Post #: 16
RE: Game will not load - 10/17/2017 6:22:03 PM   
davidofga

 

Posts: 20
Joined: 4/20/2013
Status: offline
Once I figured out how to reinstall Windows Media Player all is well. Problem solved. Somehow in the flurry of updates of late WMP got deleted. Thanks for your help!

(in reply to davidofga)
Post #: 17
RE: Game will not load - 10/17/2017 6:22:43 PM   
zakblood


Posts: 16909
Joined: 10/4/2012
Status: online
glad your sorted, now you can get back to enjoying your game

(in reply to davidofga)
Post #: 18
Page:   [1]
All Forums >> [New Releases from Matrix Games] >> Distant Worlds Series >> Tech Support >> Game will not load Page: [1]
Jump to:





New Messages No New Messages
Hot Topic w/ New Messages Hot Topic w/o New Messages
Locked w/ New Messages Locked w/o New Messages
 Post New Thread
 Reply to Message
 Post New Poll
 Submit Vote
 Delete My Own Post
 Delete My Own Thread
 Rate Posts


Forum Software © ASPPlayground.NET Advanced Edition 2.4.5 ANSI

0.123