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Store vs Products & Upgrades

 
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Store vs Products & Upgrades - 6/28/2017 4:58:31 PM   
Yogi the Great


Posts: 1808
Joined: 4/10/2007
From: Wisconsin
Status: offline
So wanted to use my anniversary coupon and buy Decisive campaigns Barbarossa, I got it and all is fine but thought worth mentioning.

1) Went to the Store link and game was not there. Went to the products link and it was there. This is not the first time I have found that a game is not in both places every time. I assume it just may have been missed by someone because I see no reason it would not be in the store. I think most people would expect it in the store section and might think it unavailable if it isn't there.

2) As usual after buying a game you have to check for updates if you want the latest version. Once again the check for updates button on the menu was used, once again it found an update and once again it was unable to download it due to FTP error. This has happened now on several games (most recently Strategic Command 3). The download link on the product page showed two downloads with the latest being 103R. But I knew from the forum that 1.04 was the latest version and was able to find it using the link in that forum posting.

I love Matrix and this has not been posted to complain but rather to help and reduce confusion especially for those who may be newer customers/buyers to the company thereby helping the company.

Check for update buttons that can't actually download the update could confuse and prevent getting the latest version.

Games not listed in the "store" could lose a sale

Not being able to easily find the latest update might mean people missing corrections and improvements that make a game better.

Just trying to help, I own many Matrix games they are the number one gaming resource in my book.

_____________________________

Hooked Since AH Gettysburg
Post #: 1
RE: Store vs Products & Upgrades - 6/28/2017 6:02:24 PM   
zakblood


Posts: 17071
Joined: 10/4/2012
Status: online
most site issues are this borked and old forum tbh, sorry for your troubles, seems we need a new board sooner rather than later

(in reply to Yogi the Great)
Post #: 2
RE: Store vs Products & Upgrades - 6/28/2017 6:58:59 PM   
VPaulus

 

Posts: 2984
Joined: 6/23/2011
From: Portugal
Status: offline
quote:

ORIGINAL: Yogi the Great

1) Went to the Store link and game was not there. Went to the products link and it was there. This is not the first time I have found that a game is not in both places every time. I assume it just may have been missed by someone because I see no reason it would not be in the store. I think most people would expect it in the store section and might think it unavailable if it isn't there.


I'll report this.


quote:

ORIGINAL: Yogi the Great
2) As usual after buying a game you have to check for updates if you want the latest version. Once again the check for updates button on the menu was used, once again it found an update and once again it was unable to download it due to FTP error. This has happened now on several games (most recently Strategic Command


The issue is usually related with the interference from a firewall or an anti-virus. Check you Internet security programs as they might be the cause of your difficulties with the downloading of the updates.

The issue can be also related with your ISP. Some ISPs like to do traffic shaping and limit the access via ftp protocols.


quote:

ORIGINAL: Yogi the Great
3). The download link on the product page showed two downloads with the latest being 103R. But I knew from the forum that 1.04 was the latest version and was able to find it using the link in that forum posting.


I'll report this.

Thanks for reporting.

< Message edited by VPaulus -- 6/28/2017 7:00:03 PM >

(in reply to Yogi the Great)
Post #: 3
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