Matrix Games Forums

Forums  Register  Login  Photo Gallery  Member List  Search  Calendars  FAQ 

My Profile  Inbox  Address Book  My Subscription  My Forums  Log Out

Game Crashes on main menu

 
View related threads: (in this forum | in all forums)

Logged in as: Guest
Users viewing this topic: none
  Printable Version
All Forums >> [New Releases from Matrix Games] >> Distant Worlds Series >> Tech Support >> Game Crashes on main menu Page: [1]
Login
Message << Older Topic   Newer Topic >>
Game Crashes on main menu - 10/28/2016 1:14:13 AM   
GodEmperorBrett

 

Posts: 5
Joined: 10/28/2016
Status: offline
Game Crashes on main menu right when the video would start to play. i have disable the video in the startup.ini but it still crashes most the time. i have to launch the game around 20 times before i can get it to work once. Im on windows 10 and have the steam version if that matters. i am attaching the crash log im getting.


Attachment (1)
Post #: 1
RE: Game Crashes on main menu - 10/28/2016 1:16:13 AM   
GodEmperorBrett

 

Posts: 5
Joined: 10/28/2016
Status: offline
i have also done all of the other steps on the FAQ and tried running on compatibility mode and admin rights.

(in reply to GodEmperorBrett)
Post #: 2
RE: Game Crashes on main menu - 10/28/2016 5:19:34 AM   
zakblood


Posts: 16035
Joined: 10/4/2012
Status: online
How to get a DirectX Diagnostic file:

1. click on "START" 2. click "run" 3. type in "dxdiag" and click "OK" 4. check through the tabs and perform all tests 5. click "Save all Information..." and save the text file to a location of your choice

We prefer that DxDiag files be posted as message attachments rather than pasted into the body of the post.

(in reply to GodEmperorBrett)
Post #: 3
RE: Game Crashes on main menu - 10/28/2016 5:21:29 AM   
zakblood


Posts: 16035
Joined: 10/4/2012
Status: online
http://www.matrixgames.com/forums/tm.asp?m=4151535

for this user on the same version of windows, reinstall the pre requisite made the game work

please make sure all game pre requisite are installed with the game, even if you think or fully know there are already installed, it will only over write, and it may be that you have a older or newer version of these where as the game in question may need a certain version.

i've edited this, as my reason for all this above is if you have upgraded etc to windows 10, some file may go missing on the upgrade so a reinstall always helps if any problems happen

< Message edited by zakblood -- 10/28/2016 5:23:10 AM >

(in reply to zakblood)
Post #: 4
RE: Game Crashes on main menu - 10/29/2016 12:52:17 AM   
GodEmperorBrett

 

Posts: 5
Joined: 10/28/2016
Status: offline
Here is my DxDiag and a different DW crash log i just found i will post in another reply

Attachment (1)

(in reply to zakblood)
Post #: 5
RE: Game Crashes on main menu - 10/29/2016 12:54:33 AM   
GodEmperorBrett

 

Posts: 5
Joined: 10/28/2016
Status: offline
DW_crashdump file is here

Attachment (1)

(in reply to GodEmperorBrett)
Post #: 6
RE: Game Crashes on main menu - 10/29/2016 2:57:12 AM   
VPaulus

 

Posts: 2922
Joined: 6/23/2011
From: Portugal
Status: offline
Open the game installation folder and find a subfolder named "redist" and open it. Inside you should find a file named DXSETPUP.exe, please run it and install DirectX9.

(in reply to GodEmperorBrett)
Post #: 7
RE: Game Crashes on main menu - 10/29/2016 3:46:23 AM   
GodEmperorBrett

 

Posts: 5
Joined: 10/28/2016
Status: offline
ive done that 2 or 3 times but ill give it another shot with my new install of DW

(in reply to VPaulus)
Post #: 8
RE: Game Crashes on main menu - 10/29/2016 8:46:07 PM   
VPaulus

 

Posts: 2922
Joined: 6/23/2011
From: Portugal
Status: offline
The issue according to your crashlog is related with the DirectX.DirectSound, so or it's an issue with the sound driver of your Headset USB and DirectX, or it can be related with a 3rd party program interfering with the game audio.

(in reply to GodEmperorBrett)
Post #: 9
RE: Game Crashes on main menu - 4/15/2017 10:15:25 PM   
General Patton


Posts: 4420
Joined: 1/23/2010
From: Mass. USA. now in OHIO
Status: offline

quote:

ORIGINAL: VPaulus

Open the game installation folder and find a subfolder named "redist" and open it. Inside you should find a file named DXSETPUP.exe, please run it and install DirectX9.



This procedure fixed my install on a win10 machine. The problem I had was the game wouldn't start from the main menu. So if you have this issue, Follow the instructions....GP

_____________________________

Intel i7 3.4GHz,8GB Ram,1920x1080 rez

WPO,WITP,WITPAE-Mod Designer/Tester
DW Series-Beta Tester
TotS-Alpha Tester
TOAW4-Alpha/Beta Tester

I don't like paying for the same real estate twice..Gen. George S. Patton

(in reply to VPaulus)
Post #: 10
RE: Game Crashes on main menu - 4/18/2017 7:08:03 PM   
davidofga

 

Posts: 6
Joined: 4/20/2013
Status: offline
The DXSETUP trick works!

(in reply to General Patton)
Post #: 11
RE: Game Crashes on main menu - 4/18/2017 7:09:20 PM   
General Patton


Posts: 4420
Joined: 1/23/2010
From: Mass. USA. now in OHIO
Status: offline

quote:

ORIGINAL: davidofga

The DXSETUP trick works!


Yup....GP

_____________________________

Intel i7 3.4GHz,8GB Ram,1920x1080 rez

WPO,WITP,WITPAE-Mod Designer/Tester
DW Series-Beta Tester
TotS-Alpha Tester
TOAW4-Alpha/Beta Tester

I don't like paying for the same real estate twice..Gen. George S. Patton

(in reply to davidofga)
Post #: 12
Page:   [1]
All Forums >> [New Releases from Matrix Games] >> Distant Worlds Series >> Tech Support >> Game Crashes on main menu Page: [1]
Jump to:





New Messages No New Messages
Hot Topic w/ New Messages Hot Topic w/o New Messages
Locked w/ New Messages Locked w/o New Messages
 Post New Thread
 Reply to Message
 Post New Poll
 Submit Vote
 Delete My Own Post
 Delete My Own Thread
 Rate Posts


Forum Software © ASPPlayground.NET Advanced Edition 2.4.5 ANSI

0.142