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Game never loads after the Loading Splash Screen (The bit after you click "Play Distant Worlds")

 
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All Forums >> [New Releases from Matrix Games] >> Distant Worlds Series >> Tech Support >> Game never loads after the Loading Splash Screen (The bit after you click "Play Distant Worlds") Page: [1]
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Game never loads after the Loading Splash Screen (The b... - 9/23/2016 8:19:27 PM   
Whalelad

 

Posts: 6
Joined: 9/23/2016
Status: offline
Here is what I got from my DirectX Diagnostics.

Current Date/Time: 23 September 2016, 18:31:38
Computer Name: FRANK
Operating System: Windows 10 Home 64-bit (10.0, Build 10586)
Language: English (Regional Setting: English)
System Manufacturer: ASUSTeK COMPUTER IN.
System Model: K30BF_M32BF_A_F_K31BF
BIOS: 0406
Processor: AMD A6-6400K APU with Radeon(tm)HD Graphics (2 CPUs), ~3.9GHz
Memory: 6144MB RAM
Page file: 1858MB used, 4352MB available
DirectX Version: 11.2

< Message edited by Whalelad -- 9/23/2016 8:37:58 PM >
Post #: 1
RE: Game never loads after the Loading Splash Screen (T... - 9/23/2016 8:43:07 PM   
Whalelad

 

Posts: 6
Joined: 9/23/2016
Status: offline
And this is the crash dump.
System.ApplicationException: Error in the application.
at Microsoft.DirectX.DirectSound.Device..ctor()
at DistantWorlds.Main.x7utj98t4m(Int32 , Int32 , Boolean )
at DistantWorlds.Main..ctor(Int32 width, Int32 height, Boolean windowedMode, Splash splashForm)
at DistantWorlds.Start.cMuXzKteVu(Object , EventArgs )
at System.Windows.Forms.Form.OnLoad(EventArgs e)
at System.Windows.Forms.Form.SetVisibleCore(Boolean value)
at System.Windows.Forms.Control.set_Visible(Boolean value)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Application.Run(Form mainForm)
at AdeiSmFbbeZGrsmmeB.Xe3uDLq1SwUX40GKys.INgFbvooxBc2H9Ov8Ick(Object )
at AdeiSmFbbeZGrsmmeB.Xe3uDLq1SwUX40GKys.SofRtfIJrGO()


Application info follows:

Error in the application.

(in reply to Whalelad)
Post #: 2
RE: Game never loads after the Loading Splash Screen (T... - 9/23/2016 9:37:11 PM   
Bingeling

 

Posts: 4612
Joined: 8/12/2010
Status: offline
Just a hunch. Last two steps are sound and directx. So maybe update the sound driver and reinstall directx and see if it helps?

(in reply to Whalelad)
Post #: 3
RE: Game never loads after the Loading Splash Screen (T... - 9/23/2016 10:52:39 PM   
Whalelad

 

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Joined: 9/23/2016
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By reinstall do you mean rerun DXSetup.exe, or uninstall and download another one from Microsoft?

(in reply to Bingeling)
Post #: 4
RE: Game never loads after the Loading Splash Screen (T... - 9/24/2016 7:40:49 AM   
Bingeling

 

Posts: 4612
Joined: 8/12/2010
Status: offline
I would rerun the one provided by the game.

(in reply to Whalelad)
Post #: 5
RE: Game never loads after the Loading Splash Screen (T... - 9/24/2016 9:04:09 AM   
Whalelad

 

Posts: 6
Joined: 9/23/2016
Status: offline
I've rerun the DirectX Setup, didn't work. I'm going to try the microsoft version.

(in reply to Bingeling)
Post #: 6
RE: Game never loads after the Loading Splash Screen (T... - 9/24/2016 11:52:42 AM   
Bingeling

 

Posts: 4612
Joined: 8/12/2010
Status: offline
I am not sure how far you got, btw. Do you see the intro movie? If not, disable it. How to should be easy enough to find on this forum.

edit: Bad typo :)

< Message edited by Bingeling -- 9/24/2016 12:12:25 PM >

(in reply to Whalelad)
Post #: 7
RE: Game never loads after the Loading Splash Screen (T... - 9/24/2016 12:16:33 PM   
Whalelad

 

Posts: 6
Joined: 9/23/2016
Status: offline
I get to the splash screen, and the game just closes there. No intro, no menu.

I've restored my PC to factory settings and am trying again to set it up.

(in reply to Bingeling)
Post #: 8
RE: Game never loads after the Loading Splash Screen (T... - 9/24/2016 1:08:07 PM   
Bingeling

 

Posts: 4612
Joined: 8/12/2010
Status: offline
In the main game folder, file startup.ini.

Change: playmovie 1
To: playmovie 0

And see if that helps.

(in reply to Whalelad)
Post #: 9
RE: Game never loads after the Loading Splash Screen (T... - 9/25/2016 2:45:14 PM   
Whalelad

 

Posts: 6
Joined: 9/23/2016
Status: offline
Nope, didn't work.

(in reply to Bingeling)
Post #: 10
RE: Game never loads after the Loading Splash Screen (T... - 9/25/2016 3:02:34 PM   
zakblood


Posts: 15137
Joined: 10/4/2012
Status: offline
you need to run the DirectX Setup that comes with the game as admin, disable your antivirus or at least check the event logs

(in reply to Whalelad)
Post #: 11
RE: Game never loads after the Loading Splash Screen (T... - 4/18/2017 5:59:52 AM   
aprezto


Posts: 822
Joined: 1/29/2009
Status: offline
So I appear to be having the same issues here.

Fresh install of Windows 10 Home
Run install - upgrade to latest patch.
Only get to first splash screen and games stops.
DW-Crashdump file says I don't have directX directsound
DXdiag says directX is version 12 (where game installs 9.c) dxdiag states all hardware and software has passed test

try reinstall of game - note it will not install .net 4 as a later version is already installed.

Mediaplayer is installed and I'm able to use it.

try running game in compatibility of windows 7.

so - stuck now.

_____________________________



Image courtesy of Divepac

(in reply to zakblood)
Post #: 12
RE: Game never loads after the Loading Splash Screen (T... - 4/18/2017 9:50:09 AM   
VPaulus

 

Posts: 2767
Joined: 6/23/2011
From: Portugal
Status: online
Open the game installation folder, find a subfolder named "redist" and open it. Inside you should find a file named "DXSETPUP.exe", please run it as administrator (click with right mouse button over the file, and selected "Run as administrator from the drop down menu).
Start the game and check if the issue is persisting.

(in reply to aprezto)
Post #: 13
RE: Game never loads after the Loading Splash Screen (T... - 4/18/2017 9:01:01 PM   
aprezto


Posts: 822
Joined: 1/29/2009
Status: offline
Vpaulus

thank you for responding - much appreciated.

Success!! So it appeared to be the .net versions that weren't installed - and that by following your advice were forced to install.

Other points to note. I have turned on Windows 7 compatibility on the main distantworlds.exe - not sure if this is strictly necessary - but it works now so not changing it.

regards

_____________________________



Image courtesy of Divepac

(in reply to VPaulus)
Post #: 14
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