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The game doesn´t run on windows 10

 
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The game doesn´t run on windows 10 - 3/10/2016 6:39:52 PM   
Jomi

 

Posts: 17
Joined: 12/23/2013
Status: offline
Hello friends. Yesterday I bought the game (digital download)and today I see the terrain appears blanket. I´m running the game on Windows 10. What can I do?


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RE: The game doesn´t run on windows 10 - 3/10/2016 6:58:40 PM   
zakblood


Posts: 13839
Joined: 10/4/2012
Status: offline
How to get a DxDiag report file:

1. Click on "START" (on Windows 8 press “Windows key” and the “R” key at the same time)
2. Click "run" (skip this step on Windows 8 )
3. Type in "dxdiag" and click "OK"
4. Check through the tabs and perform all tests
5. Click "Save all Information..." and save the text file to a location of your choice

We prefer that DxDiag files be posted as message attachments (zip) rather than pasted into the body of the post.

add the exe of the game to your Anti Virus and firewall program, to make sure check the logs of these to see if it was one if any of them was to blame.

That usually means a 3rd party program, like an Internet security programs, is or could be interfering with the game or update installation.

run the game from a admin account and use full admin permissions.

please make sure all game pre requisite are installed with the game, even if you think or fully know there are already installed, it will only over write, and it may be that you have a older or newer version of these where as the game in question may need a certain version.

please make sure you are running the latest game version and have up to date drivers installed on your pc,

If you have the original version. So you'll need to update it from the Internet.
Please note that you'll only need the last update, as the updates are comprehensive. (not needed with steam)

(in reply to Jomi)
Post #: 2
RE: The game doesn´t run on windows 10 - 3/10/2016 7:10:08 PM   
zakblood


Posts: 13839
Joined: 10/4/2012
Status: offline
make sure all extra bits are installed, trying the demo now as a test





while i watch Ian on twitch

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< Message edited by zakblood -- 3/10/2016 7:11:04 PM >

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Post #: 3
RE: The game doesn´t run on windows 10 - 3/10/2016 7:12:41 PM   
zakblood


Posts: 13839
Joined: 10/4/2012
Status: offline
run as admin




Attachment (1)

< Message edited by zakblood -- 3/10/2016 7:13:37 PM >

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Post #: 4
RE: The game doesn´t run on windows 10 - 3/10/2016 7:25:15 PM   
zakblood


Posts: 13839
Joined: 10/4/2012
Status: offline
seems atm the game doesn't support windows 10, will keep trying but most standard settings i've used so far have all failed

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Post #: 5
RE: The game doesn´t run on windows 10 - 3/21/2016 5:55:01 PM   
Jomi

 

Posts: 17
Joined: 12/23/2013
Status: offline
Transferencia for all, but the game doesn't run. I ask Matrix Games for payasos back me the money inmediatly. Thanks again.

(in reply to zakblood)
Post #: 6
RE: The game doesn´t run on windows 10 - 3/21/2016 5:56:45 PM   
Jomi

 

Posts: 17
Joined: 12/23/2013
Status: offline
Thanks for all, but the game doesn't run. I ask Matrix Games for pay back me the money inmediatly.

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Post #: 7
RE: The game doesn´t run on windows 10 - 3/21/2016 6:02:50 PM   
zakblood


Posts: 13839
Joined: 10/4/2012
Status: offline
it maybe just something simple that support maybe able to help you with as they try and have access to move information than i have, so at least let them try first, good luck

Just open a tech support ticket or contact http://www.matrixgames.com/support/ with your order details (order reference number or/and email address used when placed the order) and they will provide you with new more help


(in reply to Jomi)
Post #: 8
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