User name invalid error

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dmchenry99
Posts: 4
Joined: Thu Feb 04, 2016 2:54 pm

User name invalid error

Post by dmchenry99 »

My user name has NO blanks and is within the required length restrictions. Yet I still get this error repeatedly.
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zakblood
Posts: 22722
Joined: Thu Oct 04, 2012 11:19 am

RE: User name invalid error

Post by zakblood »

pm me your name or write it here as it may be a country code issue? or something in it that the program doesn't like, it's a new one but not unknown
Windows 11 Pro 64-bit (10.0, Build 22621) (22621.ni_release.220506-1250)
dmchenry99
Posts: 4
Joined: Thu Feb 04, 2016 2:54 pm

RE: User name invalid error

Post by dmchenry99 »

My user name is exactly the same as my forum username.
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paulderynck
Posts: 8356
Joined: Sat Mar 24, 2007 5:27 pm
Location: Canada

RE: User name invalid error

Post by paulderynck »

The forum check on user name was case sensitive originally and probably still is. So possibly that could be an issue if it was entered there with one or more letters capitalized.

Take a look in your World In Flames folder for a file named "NetPlayReg.txt" and view its contents with Notepad.
Paul
dmchenry99
Posts: 4
Joined: Thu Feb 04, 2016 2:54 pm

RE: User name invalid error

Post by dmchenry99 »

Already checked that. No caps, not spaces. Just dmchenry99

Do need to start all over? If so, are there any tricks/tips?
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paulderynck
Posts: 8356
Joined: Sat Mar 24, 2007 5:27 pm
Location: Canada

RE: User name invalid error

Post by paulderynck »

Maybe zakblood can check what the forum has on record for your user name then.
Paul
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zakblood
Posts: 22722
Joined: Thu Oct 04, 2012 11:19 am

RE: User name invalid error

Post by zakblood »

Just open a tech support ticket or contact http://www.matrixgames.com/support/ with your order details (order reference number or/and email address used when placed the order) and they will provide you with support, as it's seems it's something that isn't working as it should for you and i don't have the amount of information at hand to help you with i'm sorry to say, where as they will, good luck
Windows 11 Pro 64-bit (10.0, Build 22621) (22621.ni_release.220506-1250)
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zakblood
Posts: 22722
Joined: Thu Oct 04, 2012 11:19 am

RE: User name invalid error

Post by zakblood »

ORIGINAL: paulderynck

Maybe zakblood can check what the forum has on record for your user name then.


I'm only community support, not real staff support so don't have that sort of access i'm sorry to say
Windows 11 Pro 64-bit (10.0, Build 22621) (22621.ni_release.220506-1250)
dmchenry99
Posts: 4
Joined: Thu Feb 04, 2016 2:54 pm

RE: User name invalid error

Post by dmchenry99 »

Thanks!
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