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RE: Anniversary Coupons - 1/25/2016 10:25:03 AM   
Chris Merchant


Posts: 1307
Joined: 4/18/2000
From: Adelaide, Australia
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This thread is hilarious.

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Post #: 31
RE: Anniversary Coupons - 1/25/2016 3:20:05 PM   
IainMcNeil


Posts: 2623
Joined: 10/26/2004
From: London
Status: offline
JagdTiger please re think your comments. You're attitude is rude and aggressive and not the best way to get someone to help you. Believe it or not, even if we are in the office we have other things to do such as actually making the games so instant answers to questions just wont happen. However in this case we are not planning to announce any other information about the inner working of the system. Its supposed to be a nice surprise. If you don't want the coupon just unsubscribe in the link at the bottom of the mail.

_____________________________

Iain McNeil
Director
Matrix Games

(in reply to Chris Merchant)
Post #: 32
RE: Anniversary Coupons - 1/25/2016 11:49:13 PM   
waltero


Posts: 210
Joined: 1/24/2008
From: Alaska
Status: offline
quote:

ORIGINAL: Jagdtiger14

(mine is 28%)


Hey, mine is only 25%
Want to trade???

< Message edited by waltero -- 1/28/2016 9:52:26 AM >


_____________________________

"WELL ~ Mrs. LIncoln,
other than that, How was the play?

(in reply to Jagdtiger14)
Post #: 33
RE: Anniversary Coupons - 1/27/2016 6:17:56 PM   
Jagdtiger14


Posts: 1663
Joined: 1/22/2008
From: Miami Beach
Status: offline
Iain McNeil: Tell you what...I'll "rethink your (my) comments" when Matrix, and the people responsible for thinking up this "nice surprise" prove they have any business sense. Why would a lesser than normal holiday coupon be a "nice" surprise?! I see it as the opposite and took your advise...unsubscribed...if that will do anything. Give Waltero my 28%. Those who buy anything with a coupon at less than 30% are wasting their money.

I figured you wouldn't reveal how customers attain the percentage you give them. Besides making games, right up there about equal with that should be sales and customer service. Let me recommend to you that one of you (at the least) should be responsible for this and have this as their main job...or hire an experienced sales/business person partly/mostly at commission. You could make the greatest games ever developed, and maybe word of mouth will sell some of them, but if you don't have a professional sales program you will miss out on a lot of profit.

As for me being rude and aggressive: Be happy that I was and decided to take time out of my life to respond at all. As a true business person knows: The worst thing is to have a dissatisfied customer just walk away silently never to come back again. You can choose to not take my advise (as I suspect) but at least you have some negative feed back to work with if you are smart enough to consider it.



_____________________________

Conflict with the unexpected: two qualities are indispensable; first, an intellect which, even in the midst of this obscurity, is not without some traces of inner light which lead to the truth; second, the courage to follow this faint light. KvC

(in reply to waltero)
Post #: 34
RE: Anniversary Coupons - 1/27/2016 9:52:58 PM   
waltero


Posts: 210
Joined: 1/24/2008
From: Alaska
Status: offline
quote:

ORIGINAL: Jagdtiger14

Iain McNeil: Why would a lesser than normal holiday coupon be a "nice" surprise?! Give Waltero my 28%. Those who buy anything with a coupon at less than 30% are wasting their money.




I thought it was nice.

I'll take it. Sweet!

Looks as if you passed Jagdtiger14 up...the job?




< Message edited by waltero -- 1/28/2016 9:50:21 AM >


_____________________________

"WELL ~ Mrs. LIncoln,
other than that, How was the play?

(in reply to Jagdtiger14)
Post #: 35
RE: Anniversary Coupons - 1/28/2016 12:23:43 AM   
Erik Rutins

 

Posts: 33834
Joined: 3/28/2000
From: Vermont, USA
Status: online
It seems to me that just because once or twice a year there may be a time period where you can get an equal or greater discount on something does not make these anniversary coupons worthless at all. There are many instances where a new game comes out and does not become part of our sales for a year or two after release, or it's simply months until the next sale starts and you'd like to buy a game sooner. I can go once per year and get some free ice cream at a local shop too, but it doesn't make me feel disappointed if someone offers me some ice cream at another time of the year.

Either way, you have something, that you did not have before which could in the future provide you with some savings when you make a purchase. It's a simple thank you and I'm not sure how it can really be controversial.

What would have made you happy in this instance?

Regards,

- Erik


< Message edited by Erik Rutins -- 1/28/2016 1:24:52 AM >


_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to waltero)
Post #: 36
RE: Anniversary Coupons - 1/28/2016 5:14:29 AM   
Zap


Posts: 3108
Joined: 12/6/2004
From: LAS VEGAS TAKE A CHANCE
Status: offline
quote:

ORIGINAL: Jagdtiger14

Iain McNeil: Tell you what...I'll "rethink your (my) comments" when Matrix, and the people responsible for thinking up this "nice surprise" prove they have any business sense. Why would a lesser than normal holiday coupon be a "nice" surprise?! I see it as the opposite and took your advise...unsubscribed...if that will do anything. Give Waltero my 28%. Those who buy anything with a coupon at less than 30% are wasting their money.

I figured you wouldn't reveal how customers attain the percentage you give them. Besides making games, right up there about equal with that should be sales and customer service. Let me recommend to you that one of you (at the least) should be responsible for this and have this as their main job...or hire an experienced sales/business person partly/mostly at commission. You could make the greatest games ever developed, and maybe word of mouth will sell some of them, but if you don't have a professional sales program you will miss out on a lot of profit.

As for me being rude and aggressive: Be happy that I was and decided to take time out of my life to respond at all. As a true business person knows: The worst thing is to have a dissatisfied customer just walk away silently never to come back again. You can choose to not take my advise (as I suspect) but at least you have some negative feed back to work with if you are smart enough to consider it.





Hell, I thought the whole thing was a good idea? That they thought about the customer. 25% or 28%, 30% its another offer outside the sales they already have.Jagdtiger14, you think it should be 50% or something similar and I' see as a nice surprise. To me its an extra offer as they envisioned it.

< Message edited by Zap -- 1/28/2016 6:26:06 AM >


_____________________________


(in reply to Jagdtiger14)
Post #: 37
RE: Anniversary Coupons - 1/28/2016 6:05:18 AM   
zakblood


Posts: 17495
Joined: 10/4/2012
Status: online


< Message edited by zakblood -- 1/28/2016 2:29:14 PM >

(in reply to Zap)
Post #: 38
RE: Anniversary Coupons - 1/28/2016 4:40:48 PM   
waltero


Posts: 210
Joined: 1/24/2008
From: Alaska
Status: offline
Thank you Jagdtiger14



_____________________________

"WELL ~ Mrs. LIncoln,
other than that, How was the play?

(in reply to zakblood)
Post #: 39
RE: Anniversary Coupons - 1/28/2016 10:16:13 PM   
Terl


Posts: 609
Joined: 6/1/2005
From: Charleston, WV
Status: offline
I for one was very pleased to get an email out of the blue offering me an anniversary coupon. I liked it very much and promptly purchased the Warhammer Armageddon title. I have been a long time customer of Matrix/Slitherine and always will. The little thank you was a great surprise and made me quite happy. Thanks Matrix/Slitherine. Thanks Iain and Erik and the rest of the staff.

< Message edited by Terl -- 1/28/2016 11:18:08 PM >

(in reply to waltero)
Post #: 40
RE: Anniversary Coupons - 1/29/2016 3:04:32 AM   
radic202


Posts: 581
Joined: 6/7/2012
From: Ontario, Canada
Status: offline
I never received any coupon whatsoever even though on my account page it says:

Registration Date
04-08-2005


and it says this:

Anniversary Coupons
Your current anniversary status: Emails Allowed [Block these emails]
List of anniversary coupons on this account

No anniversary coupons were granted to this user.


Not sure how long you have to be registered in order to receive your anniversary coupon?

Is almost 11 years too short?

Thanks for your quick answers gang!

< Message edited by radic202 -- 1/29/2016 4:08:21 AM >


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Post #: 41
RE: Anniversary Coupons - 1/29/2016 4:55:41 AM   
Zap


Posts: 3108
Joined: 12/6/2004
From: LAS VEGAS TAKE A CHANCE
Status: offline

quote:

ORIGINAL: radic202

I never received any coupon whatsoever even though on my account page it says:

Registration Date
04-08-2005


and it says this:

Anniversary Coupons
Your current anniversary status: Emails Allowed [Block these emails]
List of anniversary coupons on this account

No anniversary coupons were granted to this user.


Not sure how long you have to be registered in order to receive your anniversary coupon?

Is almost 11 years too short?

Thanks for your quick answers gang!


It started in November you will get a notice April of 2016

_____________________________


(in reply to radic202)
Post #: 42
RE: Anniversary Coupons - 1/30/2016 12:57:07 AM   
radic202


Posts: 581
Joined: 6/7/2012
From: Ontario, Canada
Status: offline

quote:

ORIGINAL: Zap


quote:

ORIGINAL: radic202

I never received any coupon whatsoever even though on my account page it says:

Registration Date
04-08-2005


and it says this:

Anniversary Coupons
Your current anniversary status: Emails Allowed [Block these emails]
List of anniversary coupons on this account

No anniversary coupons were granted to this user.


Not sure how long you have to be registered in order to receive your anniversary coupon?

Is almost 11 years too short?

Thanks for your quick answers gang!


It started in November you will get a notice April of 2016



Alright! Thanks so much for the info.

_____________________________

It is much harder to think about doing something than actually doing it!

(in reply to Zap)
Post #: 43
RE: Anniversary Coupons - 1/30/2016 3:08:44 AM   
parusski


Posts: 5169
Joined: 5/8/2000
From: Jackson Tn
Status: offline

quote:

ORIGINAL: Erik Rutins

It seems to me that just because once or twice a year there may be a time period where you can get an equal or greater discount on something does not make these anniversary coupons worthless at all. There are many instances where a new game comes out and does not become part of our sales for a year or two after release, or it's simply months until the next sale starts and you'd like to buy a game sooner. I can go once per year and get some free ice cream at a local shop too, but it doesn't make me feel disappointed if someone offers me some ice cream at another time of the year.

Either way, you have something, that you did not have before which could in the future provide you with some savings when you make a purchase. It's a simple thank you and I'm not sure how it can really be controversial.

What would have made you happy in this instance?

Regards,

- Erik



Erik, I am happy that we are getting ANYTHING. Both we members and Matrix benefit. Members get a nice discount and Matrix gains even more appreciation. So I say THANKS.

_____________________________

"I hate newspapermen. They come into camp and pick up their camp rumors and print them as facts. I regard them as spies, which, in truth, they are. If I killed them all there would be news from Hell before breakfast."- W.T. Sherman

(in reply to Erik Rutins)
Post #: 44
RE: Anniversary Coupons - 2/1/2016 12:33:59 AM   
OldSarge


Posts: 231
Joined: 11/25/2010
From: Albuquerque, NM
Status: offline
I think it is a great idea! Since it appears that also applies to new games, which are usually exempt from holiday sales, even better! So, if anyone is too proud to use their coupon, please forward it to me! I will gladly redeem it!

(in reply to parusski)
Post #: 45
RE: Anniversary Coupons - 2/3/2016 3:21:11 AM   
Jagdtiger14


Posts: 1663
Joined: 1/22/2008
From: Miami Beach
Status: offline
quote:

What would have made you happy in this instance? Regards, - Erik


This coupon scheme can work with new(er?) games that do not normally get coupons. However, its silly to get a coupon for less than the normal 30% for older games.

What would make me happy?: Having a separate higher coupon value (begin your coupon calculation scheme at 31%) for older games.


_____________________________

Conflict with the unexpected: two qualities are indispensable; first, an intellect which, even in the midst of this obscurity, is not without some traces of inner light which lead to the truth; second, the courage to follow this faint light. KvC

(in reply to Erik Rutins)
Post #: 46
RE: Anniversary Coupons - 2/3/2016 6:18:52 PM   
waltero


Posts: 210
Joined: 1/24/2008
From: Alaska
Status: offline
quote:

ORIGINAL: Jagdtiger14

quote:

What would have made you happy in this instance? Regards, - Erik



What would make me happy?: Having a separate higher coupon value (begin your coupon calculation scheme at 31%) for older games.



They just came out with one, check your account...Oh wait, you unsubscribed! No 30% coupon for you. Nyuk, nyuk, nyuk.

P.S. Jagdtiger14, could you kindly send your 28% (code) to my inbox...unless you already used it.

Thanks.

Walter


< Message edited by waltero -- 2/3/2016 7:22:40 PM >


_____________________________

"WELL ~ Mrs. LIncoln,
other than that, How was the play?

(in reply to Jagdtiger14)
Post #: 47
RE: Anniversary Coupons - 2/3/2016 7:05:10 PM   
Jagdtiger14


Posts: 1663
Joined: 1/22/2008
From: Miami Beach
Status: offline
Sent code to you in PM.

Too bad you are joking about Matrix coming out with a better system



_____________________________

Conflict with the unexpected: two qualities are indispensable; first, an intellect which, even in the midst of this obscurity, is not without some traces of inner light which lead to the truth; second, the courage to follow this faint light. KvC

(in reply to waltero)
Post #: 48
RE: Anniversary Coupons - 2/3/2016 7:12:03 PM   
waltero


Posts: 210
Joined: 1/24/2008
From: Alaska
Status: offline
quote:

ORIGINAL: Jagdtiger14

Sent code to you in PM.



Thanks for the code

Your kindness has been rewarded. On behalf of Matrix/Slitherine, I will grant you one game free of charge.
What game do you have on your wish list? Name it and it is yours.



< Message edited by waltero -- 2/3/2016 11:07:57 PM >


_____________________________

"WELL ~ Mrs. LIncoln,
other than that, How was the play?

(in reply to Jagdtiger14)
Post #: 49
RE: Anniversary Coupons - 2/4/2016 4:22:15 AM   
Jagdtiger14


Posts: 1663
Joined: 1/22/2008
From: Miami Beach
Status: offline
quote:

Your kindness has been rewarded. On behalf of Matrix/Slitherine, I will grant you one game free of charge. What game do you have on your wish list? Name it and it is yours.


Ok Santa Claus, I'll bite: The MWiF map set, which would then give me 25% off the MWiF game.

_____________________________

Conflict with the unexpected: two qualities are indispensable; first, an intellect which, even in the midst of this obscurity, is not without some traces of inner light which lead to the truth; second, the courage to follow this faint light. KvC

(in reply to waltero)
Post #: 50
RE: Anniversary Coupons - 2/15/2016 8:46:59 AM   
Budge4


Posts: 76
Joined: 4/29/2005
From: Coventry, England
Status: offline
I had an email for a 5 year Anniversery coupon, clicked on link in email and nothing happened? No coupon in my acc.

All I get is the following message now when click on link -

•The token provided is no longer valid for this user.

< Message edited by Budge4 -- 2/15/2016 9:51:19 AM >

(in reply to zakblood)
Post #: 51
RE: Anniversary Coupons - 2/15/2016 9:02:42 AM   
VPaulus

 

Posts: 3018
Joined: 6/23/2011
From: Portugal
Status: offline

quote:

ORIGINAL: Budge4

I had an email for a 5 year Anniversery coupon, clicked on link in email and nothing happened? No coupon in my acc.

All I get is the following message now when click on link -

•The token provided is no longer valid for this user.

You need to open a Help Desk ticket or contact us at support[at]matrixgames.com.

(in reply to Budge4)
Post #: 52
RE: Anniversary Coupons - 2/15/2016 9:25:05 AM   
Budge4


Posts: 76
Joined: 4/29/2005
From: Coventry, England
Status: offline
Thanks VPaulus, ive submitted ticket

(in reply to VPaulus)
Post #: 53
RE: Anniversary Coupons - 2/15/2016 8:53:23 PM   
Budge4


Posts: 76
Joined: 4/29/2005
From: Coventry, England
Status: offline
All sorted out very quickly thank you VPaulus, also thanks to Joe Miller of the Slitherine Group.

41% discount of next purchase, very nice thank you Matrix/Slitherine

< Message edited by Budge4 -- 2/15/2016 9:54:44 PM >

(in reply to Budge4)
Post #: 54
RE: Anniversary Coupons - 2/15/2016 8:53:52 PM   
cdcool


Posts: 553
Joined: 1/25/2005
From: Chicago/New York
Status: offline
Below is my registration date
03-16-2007
I checked,no coupon.

(in reply to zakblood)
Post #: 55
RE: Anniversary Coupons - 2/18/2016 6:40:24 AM   
irene

 

Posts: 27
Joined: 10/7/2007
Status: offline
Matrix
Thanks for the coupon. Bought CSME with it last week.

Appreciate it.

Len

(in reply to cdcool)
Post #: 56
RE: Anniversary Coupons - 2/18/2016 11:09:37 AM   
VPaulus

 

Posts: 3018
Joined: 6/23/2011
From: Portugal
Status: offline

quote:

ORIGINAL: cdcool

Below is my registration date
03-16-2007
I checked,no coupon.

Right. You should receive one on 16th of March.

(in reply to cdcool)
Post #: 57
RE: Anniversary Coupons - 2/18/2016 12:58:01 PM   
Toby42


Posts: 1427
Joined: 8/10/2003
From: Central Florida
Status: offline
You guys are confused? I just received an anniversary coupon celebrating my four years on the forum(s)? I have to unify my login? And I've been on Slitherine's forums since 2008, and Matrix's since 2003? Neither one is four years! Also I've tried at times to use the unified login and could never get it to work? I also heard that you lose your post count when and if you use the unified system?

< Message edited by Treale -- 2/18/2016 3:42:43 PM >


_____________________________

Tony

(in reply to zakblood)
Post #: 58
RE: Anniversary Coupons - 2/18/2016 3:13:49 PM   
JosephM

 

Posts: 166
Joined: 3/18/2014
Status: offline
Hello Tony,

It looks like you have numerous accounts (provided that the accounts I am looking at are your accounts). The main account "Realleycat", which has your Matrix username associated will have its anniversary in July, so you'll get the 11 year coupon then. Then we think there is a Wargamer account separately, which is likely the email/coupon you have received and are asking about, as the anniversary date is the 17th of February. Please can you contact us at support@matrixgames.com with any of your old email addresses and we'll look into this with you.

For others who are finding similar issues, these usually do occur when customers do have numerous accounts under different email addresses, so please contact support where we'll try to help.

Budge4, I'm glad we could help. Again if anyone is suffering similar issues, please contact support. We try to help where we can on the forum, but regarding account issues, as we have to access sensitive information, these are best dealt with through the helpdesk.

(in reply to Toby42)
Post #: 59
RE: Anniversary Coupons - 2/18/2016 3:24:58 PM   
Toby42


Posts: 1427
Joined: 8/10/2003
From: Central Florida
Status: offline

quote:

ORIGINAL: Joseph M

Hello Tony,

It looks like you have numerous accounts (provided that the accounts I am looking at are your accounts). The main account "Realleycat", which has your Matrix username associated will have its anniversary in July, so you'll get the 11 year coupon then. Then we think there is a Wargamer account separately, which is likely the email/coupon you have received and are asking about, as the anniversary date is the 17th of February. Please can you contact us at support@matrixgames.com with any of your old email addresses and we'll look into this with you.

For others who are finding similar issues, these usually do occur when customers do have numerous accounts under different email addresses, so please contact support where we'll try to help.

Budge4, I'm glad we could help. Again if anyone is suffering similar issues, please contact support. We try to help where we can on the forum, but regarding account issues, as we have to access sensitive information, these are best dealt with through the helpdesk.


Thanks for the reply. Do I have to unify my accounts in order to use the coupon?

_____________________________

Tony

(in reply to JosephM)
Post #: 60
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