the only question i want to ask is for both of you above is, why did you buy from where you bought it from?
if the answer is price, it was cheaper etc, why would another retailer offer you a discount on a upgrade when you didn't first place a order with them?
end of tbh, unless there's a good reason to think or comment on why it's fair or not fair, as life never is.
my example is, buy a operating system from Microsoft and install it on a apple computer, then moan at Microsoft for a upgrade not working on your system and see how far you get...
and tbh sites rules have always been there since day one, no steam key for games bought elsewhere, but support is freely given same as patches, but whole new versions, come on guys, get real and listen / read what the boss has put / written and let it lie and buy from the right place next time for the correct price instead of saving a cent's which could and in this case lost you money, many others haven't and there not complaining, and tbh if you have bought it from elsewhere, moan at them on there forum and see how much response / support / replies/ time they give you....
i feel this will be closed in the end, as message doesn't seem to be getting through, which is a shame...