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New Patch unable to play - 3/13/2015 6:19:58 PM   
warspite1


Posts: 38478
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Have downloaded the latest patch but the problem that I had with the last patch still persists. I do a couple of moves then the game stops working and closes down. Never had a problem with previous patches.

Help please

< Message edited by warspite1 -- 3/13/2015 7:28:42 PM >


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England expects that every man will do his duty. Horatio Nelson October 1805


Post #: 1
RE: New Patch unable to play - 3/13/2015 6:35:18 PM   
Lord Zimoa


Posts: 837
Joined: 10/10/2008
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Please uninstall all, even delete your older folder, install a fresh new 1.00 than this 1.6.2 latest patch and report back please.

< Message edited by Lord Zimoa -- 3/13/2015 7:38:21 PM >


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Post #: 2
RE: New Patch unable to play - 3/13/2015 6:44:27 PM   
warspite1


Posts: 38478
Joined: 2/2/2008
From: England
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Yes I did that - but.....

There is some gubbins about Visual C++ (whatever that is) needing to be repaired (although I go through the repair process). Is that a possible issue?

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England expects that every man will do his duty. Horatio Nelson October 1805



(in reply to Lord Zimoa)
Post #: 3
RE: New Patch unable to play - 3/13/2015 6:48:24 PM   
Lord Zimoa


Posts: 837
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Yes, just choose repair or install all the software required please.

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Post #: 4
RE: New Patch unable to play - 3/13/2015 6:50:45 PM   
warspite1


Posts: 38478
Joined: 2/2/2008
From: England
Status: offline

quote:

ORIGINAL: Lord Zimoa

Yes, just choose repair or install all the software required please.
warspite1

Yes I chose repair and it seemed to do whatever it needed to do. The game is there, it's loaded, but it crashes after a couple of AH attacks.


_____________________________

England expects that every man will do his duty. Horatio Nelson October 1805



(in reply to Lord Zimoa)
Post #: 5
RE: New Patch unable to play - 3/13/2015 7:05:25 PM   
johnnybravo

 

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Hey, could you provide a savegame that would allow us to reproduce the problem?

(btw: you don't have sound blaster soundcard, do you?)

(in reply to warspite1)
Post #: 6
RE: New Patch unable to play - 3/13/2015 7:27:14 PM   
warspite1


Posts: 38478
Joined: 2/2/2008
From: England
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Sorry I am not much help:

a) I have no idea what soundcard I have nor where to look to find out. Please let me know

b) I cannot find any save games. I have located a couple of folders that has CTGW "stuff" in them but nothing like a saved game. Given that the game only has two moves and then crashes would it even have a saved game?

_____________________________

England expects that every man will do his duty. Horatio Nelson October 1805



(in reply to johnnybravo)
Post #: 7
RE: New Patch unable to play - 3/13/2015 7:36:40 PM   
Lord Zimoa


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Guideline reporting, crashes, bugs or errors:


* Always start a new thread/post for a new issue, as it is easier to keep track of all bugs for us.
* Please include the version and build information seen in the top right corner of the credits screen.
* What problems do you see. E.g. which screen you are looking at, which buttons did you press to repeat the problem. How does the game go wrong, is your crash repeatable?
* Provide details of your machine (operating system, CPU, video card, memory) - best is to attach a Directx Dialog file.
* Attach the ctgw.log file within your thread/post - see below for instructions on how to generate the ctgw.log file.
* Attach the autosave file within your thread/post - see below for instructions on how to generate the autosave file.
* Attach a Directx Dialog file within your thread/post - see below for instructions on how to generate a Directx Dialog file.
* Attach a screenshot picture (press Ctrl+P at any time to save a screenshot, screenshots are auto-saved in "My Documents\My Games\Commander The Great War") of the game crash in your thread/post.



How to get a Directx Dialog file:

1. click on "START"
2. click "run"
3. type in "dxdiag" and click "OK"
4. check through the tabs and perform all tests
5. click "Save all Information..." and save the text file to a location of your choice
6. open the text file, copy the contents, and post along with your issue.



How to get the ctgw.log file:

If you ever get an error or crash, please attach the ctgw.log file to your report, this will help us identify the problem. It's more useful if the error is during the AI turn, but it would be good for you guys to get used to uploading these logs. The logs are in your Documents, so the default is "My Documents\My Games\Commander The Great War"

Even if you're reporting a bad move by the AI, it would be helpful to see the log as this gives us a much clearer idea of what was going on when the issue occurred.

IMPORTANT: This log is overwritten every time you start the game. Please make a copy of the log after any crash/bug you want to report before reloading the game.



How to get the autosave file:

Autosaves can also be useful, especially if you can repeat the bug from the autosave. These are also in "My Documents\My Games\Commander The Great War\Save"

IMPORTANT: This save file is overwritten every time you press end turn. Please make a copy after any crash/bug you want to report before pressing end turn again.



NOTE: Please put your attachments in a .zip or .rar format, before you upload it here on the forum, if not, it will not upload at all.



If you follow these steps it will make it a lot easier for us finding the problem, fixing it and getting you up and running asap!

Thanks in advance.


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(in reply to warspite1)
Post #: 8
RE: New Patch unable to play - 3/13/2015 8:08:32 PM   
warspite1


Posts: 38478
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From: England
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Okay - I'm sure some people understand all that - but not me sadly.

Never mind, I defo got my money's worth with this game in the first 12 months.

_____________________________

England expects that every man will do his duty. Horatio Nelson October 1805



(in reply to Lord Zimoa)
Post #: 9
RE: New Patch unable to play - 3/13/2015 8:35:13 PM   
Templer_12


Posts: 1597
Joined: 1/5/2009
From: Germany
Status: offline
I did not even get into the game.
For me, the game menu does not open.
If I start the game I get the window




Attachment (1)

(in reply to warspite1)
Post #: 10
RE: New Patch unable to play - 3/13/2015 8:35:42 PM   
Templer_12


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From: Germany
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- I click OK then comes this window




Attachment (1)

(in reply to Templer_12)
Post #: 11
RE: New Patch unable to play - 3/13/2015 8:36:12 PM   
Templer_12


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From: Germany
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- I click OK then comes this window:




- then I click OK and I'm back on the desktop!

Attachment (1)

< Message edited by Templer -- 3/13/2015 9:37:46 PM >

(in reply to Templer_12)
Post #: 12
RE: New Patch unable to play - 3/14/2015 10:49:02 AM   
johnnybravo

 

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Joined: 11/13/2012
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quote:

ORIGINAL: warspite1

Okay - I'm sure some people understand all that - but not me sadly.

Never mind, I defo got my money's worth with this game in the first 12 months.



I PMed you, we have to sort this out. 12 months not enough ;)

< Message edited by johnnybravo -- 3/14/2015 11:49:30 AM >

(in reply to warspite1)
Post #: 13
RE: New Patch unable to play - 3/14/2015 10:50:32 AM   
johnnybravo

 

Posts: 86
Joined: 11/13/2012
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quote:

ORIGINAL: Templer

I did not even get into the game.
For me, the game menu does not open.
If I start the game I get the window






This looks like installation problem, did it finish correctly? Please re-download installer and re-install the game.

(in reply to Templer_12)
Post #: 14
RE: New Patch unable to play - 3/14/2015 12:25:50 PM   
warspite1


Posts: 38478
Joined: 2/2/2008
From: England
Status: offline

quote:

ORIGINAL: johnnybravo

quote:

ORIGINAL: warspite1

Okay - I'm sure some people understand all that - but not me sadly.

Never mind, I defo got my money's worth with this game in the first 12 months.



I PMed you, we have to sort this out. 12 months not enough ;)
warspite1

Thanks for the PM. Sadly - and as you can probably tell from my earlier posts I am not computer literate and do not have access to skype.

I can play the likes of WIF, Rome Total War, CIV IV all without problem so do not think its an issue with my computer - but then if others are not having this problem then maybe it is?


_____________________________

England expects that every man will do his duty. Horatio Nelson October 1805



(in reply to johnnybravo)
Post #: 15
RE: New Patch unable to play - 3/14/2015 2:01:50 PM   
johnnybravo

 

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could you please describe problem exactly then? Are you able to reproduce it with exact same set of moves? Say you move this unit there, this unit there and then it crashes. Which scenario? Which side? The more the better.

(in reply to warspite1)
Post #: 16
RE: New Patch unable to play - 3/14/2015 3:40:45 PM   
warspite1


Posts: 38478
Joined: 2/2/2008
From: England
Status: offline

quote:

ORIGINAL: johnnybravo

could you please describe problem exactly then? Are you able to reproduce it with exact same set of moves? Say you move this unit there, this unit there and then it crashes. Which scenario? Which side? The more the better.
warspite1

I am trying to play Global War (the only scenario I am interested in).

I have to change the resolution each time (it does not seem to remember or have a place to confirm the change made). I change to 1680 x 1050.

I choose single player and Entente.

The Austrian Garrison moves, then two infantry. Both attack at which point the game stops. Interestingly perhaps I cannot take a screen shot of this???

This is the first screenshot I am able to capture







Attachment (1)

_____________________________

England expects that every man will do his duty. Horatio Nelson October 1805



(in reply to johnnybravo)
Post #: 17
RE: New Patch unable to play - 3/14/2015 3:47:47 PM   
warspite1


Posts: 38478
Joined: 2/2/2008
From: England
Status: offline
Just started a game, this time with me as CP. I move all three AH infantry and attack the exposed Serb unit. The attacks reduce the Serb to 2-strength. I then click next turn and the same thing happens.

Once again there is no screenshot available just the splash screen?

_____________________________

England expects that every man will do his duty. Horatio Nelson October 1805



(in reply to warspite1)
Post #: 18
RE: New Patch unable to play - 3/14/2015 4:22:52 PM   
Moltke71


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I may have a solution. I had the same problems, did a complete re-install and the game played fine when launching from the install panel of the patch. I played a few turns and then exited. When I opened it again, I got them same error messages. Then I remembered the launcher did not patch until after a re-boot. I rebooted and everything's fine so far.

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Jim Cobb

(in reply to johnnybravo)
Post #: 19
RE: New Patch unable to play - 3/14/2015 4:26:30 PM   
warspite1


Posts: 38478
Joined: 2/2/2008
From: England
Status: offline

quote:

ORIGINAL: Bismarck

I may have a solution. I had the same problems, did a complete re-install and the game played fine when launching from the install panel of the patch. I played a few turns and then exited. When I opened it again, I got them same error messages. Then I remembered the launcher did not patch until after a re-boot. I rebooted and everything's fine so far.
warspite1

- I have re-installed twice now.
- When you say re-boot what exactly do you mean?
- While downloading both the original game and the patch, did you get any message about C++ needing repair?


_____________________________

England expects that every man will do his duty. Horatio Nelson October 1805



(in reply to Moltke71)
Post #: 20
RE: New Patch unable to play - 3/14/2015 4:38:11 PM   
operating


Posts: 2842
Joined: 1/19/2013
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Warspite

Compared to 1.52 and earlier versions this new version (if anything like 1.60 beta) will blow you away, the game is so much smoother. I hope you succeed getting through this tech difficulty, you will be glad you did.

Wish you luck, Bob

(in reply to warspite1)
Post #: 21
RE: New Patch unable to play - 3/14/2015 4:48:21 PM   
Moltke71


Posts: 1253
Joined: 9/23/2000
Status: offline

quote:

ORIGINAL: warspite1


quote:

ORIGINAL: Bismarck

I may have a solution. I had the same problems, did a complete re-install and the game played fine when launching from the install panel of the patch. I played a few turns and then exited. When I opened it again, I got them same error messages. Then I remembered the launcher did not patch until after a re-boot. I rebooted and everything's fine so far.
warspite1

- I have re-installed twice now.
- When you say re-boot what exactly do you mean?
- While downloading both the original game and the patch, did you get any message about C++ needing repair?


Yes, I repaired C++. Reboot is turning the computer off and on. To find out what sound card you have, run DxDiag from your "All programs" or "Run" in Start.

_____________________________

Jim Cobb

(in reply to warspite1)
Post #: 22
RE: New Patch unable to play - 3/14/2015 4:55:08 PM   
warspite1


Posts: 38478
Joined: 2/2/2008
From: England
Status: offline

quote:

ORIGINAL: Bismarck


quote:

ORIGINAL: warspite1


quote:

ORIGINAL: Bismarck

I may have a solution. I had the same problems, did a complete re-install and the game played fine when launching from the install panel of the patch. I played a few turns and then exited. When I opened it again, I got them same error messages. Then I remembered the launcher did not patch until after a re-boot. I rebooted and everything's fine so far.
warspite1

- I have re-installed twice now.
- When you say re-boot what exactly do you mean?
- While downloading both the original game and the patch, did you get any message about C++ needing repair?


Yes, I repaired C++. Reboot is turning the computer off and on. To find out what sound card you have, run DxDiag from your "All programs" or "Run" in Start.
warspite1

In that case I've done all that and still the same issue I'm afraid - but thank-you for taking the trouble to post.


_____________________________

England expects that every man will do his duty. Horatio Nelson October 1805



(in reply to Moltke71)
Post #: 23
RE: New Patch unable to play - 3/14/2015 4:56:08 PM   
warspite1


Posts: 38478
Joined: 2/2/2008
From: England
Status: offline

quote:

ORIGINAL: operating

Warspite

Compared to 1.52 and earlier versions this new version (if anything like 1.60 beta) will blow you away, the game is so much smoother. I hope you succeed getting through this tech difficulty, you will be glad you did.

Wish you luck, Bob
warspite1

Yes, our Balkan discussion really has me in the mood to play this but....


_____________________________

England expects that every man will do his duty. Horatio Nelson October 1805



(in reply to operating)
Post #: 24
RE: New Patch unable to play - 3/17/2015 5:14:42 AM   
kirk23


Posts: 2834
Joined: 10/15/2010
From: Fife Scotland
Status: offline
Hi Robert if you are still having problems running the game try this.


Step 1 : Right Mouse Click On The Games Short Cut On Your Windows Desktop.

Step 2 : Left Mouse Click Once On Properties To Open New Options.




Attachment (1)

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Make it so!

(in reply to warspite1)
Post #: 25
RE: New Patch unable to play - 3/17/2015 5:18:58 AM   
kirk23


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From: Fife Scotland
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Step 3 : Left Click Once To Select Compatibility Option.




Attachment (1)

< Message edited by kirk23 -- 3/17/2015 6:19:21 AM >


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Make it so!

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Post #: 26
RE: New Patch unable to play - 3/17/2015 5:25:21 AM   
kirk23


Posts: 2834
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From: Fife Scotland
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STEP 4 : LEFT CLICK ONCE TO RUN PROGRAM AS ADMINISTRATOR.

STEP 5 : LEFT CLICK ONCE TO APPLY.


Hope this helps.




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Post #: 27
RE: New Patch unable to play - 3/17/2015 5:38:25 AM   
kirk23


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From: Fife Scotland
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If after running the game with Administrator authority, you can also try changing the games graphics settings, open the game as normal as if you were going to play, and do the following.


STEP 1 : Left Click Once To Select Change Configuration option.






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Make it so!

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Post #: 28
RE: New Patch unable to play - 3/17/2015 5:49:31 AM   
kirk23


Posts: 2834
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From: Fife Scotland
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STEP 2 : LEFT CLICK ONCE ON THE SELECTION WINDOW UNTIL THESE GRAPHICS SETTINGS ARE HIGHLIGHTED.

STEP 3 : LEFT CLICK ON PLAY GAME.




Attachment (1)

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Make it so!

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Post #: 29
RE: New Patch unable to play - 3/17/2015 9:21:49 AM   
operating


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Just a side note: If you do not want to listen/watch Introduction do not leave a "check mark" next to PLAY INTRO.

(in reply to kirk23)
Post #: 30
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