From: Seoul, Korea
[Parachutes into this conversation] I have had good luck with Enterprise. The fact that the founder served on the Big E in The Big One just seals the deal.
I had a recent run-in with Diner's Club. The other day I noticed that my card had expired and since I hadn't received a new card, I called them to find out about the address. Sure enough, they sent it to an obsolete PO box address which I thought I had changed online months ago. Anyway, they got my new address from me and the gal who was actually American (unless they are really, really good at accent training in Bangalore) said I needed to talk to a loan officer before they sent me a new card.
Loan Officer: Mr. Cody, what is your income, blah, blah, blah, blah?
Loan Officer: What is the U.S. address for your credit report?
Me: No idea. I haven't lived in the U.S. for over 13 years.
LO: We can't send you a new credit card until I can pull up your credit report.
Me: YOU are my U.S. credit report. I have no other U.S. credit card. I have no loans or other debt. Anything on that report is going to be related to Diner's Club.
LO: Well, I can't send you a new card unless I have that report.
Me: Let me get this straight. I've used your card since 1998. ["Yes, thank you for being a member that long."] I've charged hundreds of thousands of dollars on your card. I've paid the monthly bill on time as you can see from my records. Now you're telling me you can't renew my card since you don't have my U.S. credit report?
LO: Mr. Cody, we have procedures we have to follow.
Me: How about I talk to your supervisor before you give up on a 19-year customer?
LO: During that last hold I talked to my supervisor. He is with me.
Me: Sayonara, sucker.
Beer, because barley makes lousy bread.