From: Denver Colorado
I bought CW2 and the Bloody Road South while on sale on 7/13/14. However, I only downloaded the BRS expansion. Earlier this afternoon, while installing the BRS executable I realized my mistake, as the CW2 serial number did not activate the executable. I went back to my email account and sure enough there was a second serial number for the BRS expansion.
My mistake was to assume that the promotion sale only required one serial number. More than 14 days have passed, therefore the original download link has expired.
Also - my error can be attributed to Operator Brainlessness...<grin>
I have attempted to submit a help ticket from the member's area; but while I can fill in the preliminary information, the actual word processing field is grayed out and will not allow me to detail my error.
Interestingly enough, my members area serial number listing lists only the CW2 serial number; but not the Bloody Road South serial number.
The executable on my hard drive is "CW2 The Bloody Road South - Setup Release v103exe.
If the standard help ticket approach is not available, how would I approach the help desk to ask for a link to download the base game?
The Matrix folks should be able to verify that my CW2 link was not used; and I will gladly submit the two serial numbers upon request.
While the missing download can be corrected, I am at a loss as to why I could not write in the description field of the Help Ticket. I have Internet Explorer 10, with no problems in the past.
Also - my eight week summer job takes me to the Colorado Mountains, where I use an older AMD 1GH computer. The original BRS file was downloaded to that computer, and then, today (upon my return to Denver), transferred to my newer i7 computer. Don't think that this would be an issue, but felt best to mention it.
Thank You for your help, Gents.
< Message edited by Mac Linehan -- 8/5/2014 10:33:50 PM >