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FRUSTRATION!

 
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FRUSTRATION! - 5/23/2014 11:38:36 PM   
CyclopsSlayer


Posts: 581
Joined: 2/11/2012
Status: offline
Ok I thought I had it figured out, but no....

-Registered account on the Slitherine Page
-Reset PW
-Registered DW + Legends + Shakturi + Shadows on Slitherine page
-Slitherine "My Page" will allow me to register a Universe Serial if I click on Steam Codes button, on which ONLY a Register button exists, but states that there as NO Steam Coupons available.

-Matrix Members pages shows I have a code available for Universe

-Steam has no feature to allow Codes to be entered during a purchase.

What the bloody F'ing Hell am I missing?????
Post #: 1
RE: FRUSTRATION! - 5/23/2014 11:39:59 PM   
Tycow


Posts: 251
Joined: 7/3/2004
Status: offline
EDIT: OK - I got the wrong end of the stick here - apologies! These instructions are for when you have your Steam key from Slitherine!

------------------------------------------------------

You don't add it during a purchase. On the main Steam library window, in the bottom left corner press the following:

+ Add a Game
Activate a Product on Steam

Then copy and paste your Steam key into there. :)

< Message edited by Tycow -- 5/24/2014 12:42:27 AM >

(in reply to CyclopsSlayer)
Post #: 2
RE: FRUSTRATION! - 5/23/2014 11:40:05 PM   
Spacecadet

 

Posts: 1591
Joined: 4/18/2010
Status: offline

quote:

ORIGINAL: CyclopsSlayer

Ok I thought I had it figured out, but no....

-Registered account on the Slitherine Page
-Reset PW
-Registered DW + Legends + Shakturi + Shadows on Slitherine page
-Slitherine "My Page" will allow me to register a Universe Serial if I click on Steam Codes button, on which ONLY a Register button exists, but states that there as NO Steam Coupons available.

-Matrix Members pages shows I have a code available for Universe

-Steam has no feature to allow Codes to be entered during a purchase.

What the bloody F'ing Hell am I missing?????


The discount Coupon thing only works on the Matrix site.




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(in reply to CyclopsSlayer)
Post #: 3
RE: FRUSTRATION! - 5/23/2014 11:41:56 PM   
pycco

 

Posts: 345
Joined: 5/28/2013
From: United States of America
Status: offline
um you dont need to register all those on slitherine only universe. you need to generate a coupon in the members club of matrix for the loyalty special. then you register universe at sltherine, then you proceed to generate a steam key through slitherine. then in steam games tab drop down active product key enter code from slitherine download from steam.

(in reply to CyclopsSlayer)
Post #: 4
RE: FRUSTRATION! - 5/23/2014 11:52:04 PM   
CyclopsSlayer


Posts: 581
Joined: 2/11/2012
Status: offline
Ok that made NO sense at all.

I need to register a serial to get a coupon. So the Coupon is NOT a discount but a refund?

Matrix members has only one option I can see to generate a coupon, "My Discount Codes". What else is there?

edit: WAIT! You mean we buy the game from MATRIX, thus getting a code. THEN register the Code with Slitherine, THEN use the Steam Code.

Would be so much easier if that would just be stated anywhere.

< Message edited by CyclopsSlayer -- 5/24/2014 12:56:37 AM >

(in reply to pycco)
Post #: 5
RE: FRUSTRATION! - 5/23/2014 11:57:07 PM   
DevildogFF


Posts: 92
Joined: 12/8/2012
Status: offline
Dude, it's a stickied thread up above this one.

Seriously?

(in reply to CyclopsSlayer)
Post #: 6
RE: FRUSTRATION! - 5/23/2014 11:57:30 PM   
Erik Rutins

 

Posts: 33958
Joined: 3/28/2000
From: Vermont, USA
Status: offline
Hi CyclopsSlayer,

Did you already read through the pinned threads in this forum? If not, please also double-check those.

In short, you need to register all your previous DW releases in the Matrix Games Members Club. Then after they are registered, use the My Discount Codes to get a coupon.

Then purchase DW Universe in the Matrix Games store using that coupon code. This will give you a serial number for Universe.

If you want a Steam key, you then need to use that Universe Serial number on the Slitherine site to get a Steam key.

Regards,

- Erik


_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to CyclopsSlayer)
Post #: 7
RE: FRUSTRATION! - 5/23/2014 11:57:49 PM   
Tycow


Posts: 251
Joined: 7/3/2004
Status: offline

quote:

ORIGINAL: CyclopsSlayer

edit: WAIT! You mean we buy the game from MATRIX, thus getting a code. THEN register the Code with Slitherine, THEN use the Steam Code.

Would be so much easier if that would just be stated anywhere.


Agreed! I too got confused by it, but glad you got there in the end

(in reply to CyclopsSlayer)
Post #: 8
RE: FRUSTRATION! - 5/24/2014 12:02:55 AM   
pycco

 

Posts: 345
Joined: 5/28/2013
From: United States of America
Status: offline
ok from step one. go to matrix members home page. go to my products, right hand side towards bottom my discount coupons, click on it generate coupon. copy code, purchase form matrix store apply coupon code.

http://www.slitherine.com/register_serial go here register your code for universe, code is found in members section under my products, says click here to view registered serial numbers.

go back to slitheren page click on my steam keys, register universe. should give you steam key.
in top left corner of steam page games tab activate a product on steam. enter code given by slitherine. done

(in reply to CyclopsSlayer)
Post #: 9
RE: FRUSTRATION! - 5/24/2014 12:06:29 AM   
Erik Rutins

 

Posts: 33958
Joined: 3/28/2000
From: Vermont, USA
Status: offline
Going to lock this up and direct folks to these two pinned threads:

1. How to get your upgrade coupon: http://www.matrixgames.com/forums/tm.asp?m=3615476

2. After purchasing Universe, how to get your Steam key: http://www.matrixgames.com/forums/tm.asp?m=3615511

_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to pycco)
Post #: 10
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