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Redeeming Your Steam Key - 3/12/2014 2:59:42 PM   
IainMcNeil


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*** EDIT ***

The process of redeeming a Steam key has been changed because of the new site design. Please see the new instructions here:
http://www.slitherine.com/forum/viewtopic.php?f=58&t=72513


****************************************************************

< Message edited by AlbertoC -- 6/3/2016 3:09:45 PM >


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RE: Redeeming Your Steam Key - 3/12/2014 4:20:03 PM   
FroBodine


Posts: 821
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From: Brentwood, California (not the OJ one)
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Congratulations on getting Panzer Corps and all expansions on Steam. And, welcome to the surreal world of Steam forums. Your life will never be the same.

< Message edited by jglazier -- 3/12/2014 5:20:19 PM >

(in reply to IainMcNeil)
Post #: 2
RE: Redeeming Your Steam Key - 3/12/2014 4:23:11 PM   
U2


Posts: 3332
Joined: 7/17/2001
From: Västerås,Sweden
Status: offline
So I have my Steam serial...what do I do now?

EDIT: managed to figure it out

< Message edited by U2 -- 3/12/2014 5:54:16 PM >


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RE: Redeeming Your Steam Key - 3/12/2014 4:29:59 PM   
moss_icon


Posts: 46
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From: UK
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Excellent news! Thanks for this :)

Look forward to more Matrix games making the transition.

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Post #: 4
RE: Redeeming Your Steam Key - 3/13/2014 4:33:41 AM   
Casinn

 

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Congrats! worked well for me, but just to confirm I already own panzer corp and 1939 and 1940. Buying the rest of the add ons via Steam will presumably work seamlessly with that version, but will I be able to use those other years with my non steam version as well?

(will I get a Slitherine serial with the Steam purchase?)

Thanks!

(in reply to moss_icon)
Post #: 5
RE: Redeeming Your Steam Key - 3/14/2014 6:50:08 AM   
flanyboy

 

Posts: 1448
Joined: 11/30/2006
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So I always register my games on Matrix's website not Slitherine. The usernames I use between the two sites are different as well. I am having issues getting my steam key because when I try the recommended steps for the steam key it tells me the key is already registered... I assume because it's registered to my Matrix account?

(in reply to Casinn)
Post #: 6
RE: Redeeming Your Steam Key - 3/14/2014 7:50:56 AM   
flanyboy

 

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Just saw over in Wargamer.com that you'll only accept Slitherine keys which I think is fine if you let people who've registered on Matrix also register on Slitherine. However, it seems so far that the activation system is smart enough to realize that a matrix key was already registered when trying to register on slitherine but not smart enough to use both matrix and slitherine keys.

Is there anyway to unregister a key from Matrix so it can then be moved over to Slitherine like a lot of games let you de-activate a license on one machine and move it?

< Message edited by flanyboy -- 3/14/2014 10:04:59 AM >

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RE: Redeeming Your Steam Key - 3/14/2014 11:29:53 AM   
IainMcNeil


Posts: 2576
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From: London
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@Casinn - we don't have a way to issue serials from Steam right now so if you want to register it both here and on Steam you need to buy from us.

@flanyboy - all serial numbers work as is clearly spelled out in this message. All you need to do is register them at Slitherine as per the instructions above. Where on the wargamer is it saying on Slitherine serials work as they are mistaken? You can register all your serials both here and on Slitherine. The system do not talk to each other. If your serial is already registered it means you've already registered it on Slitherine, likely in another account. E.g. if you play multiplayer it registers your serials to the username you use for multiplayer.



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RE: Redeeming Your Steam Key - 3/14/2014 9:53:43 PM   
flanyboy

 

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Alright thanks Iain I guess it wasn't so clear to me. I'll try and see if I have another account. Thanks for the help again.

quote:

ORIGINAL: Iain McNeil

@Casinn - we don't have a way to issue serials from Steam right now so if you want to register it both here and on Steam you need to buy from us.

@flanyboy - all serial numbers work as is clearly spelled out in this message. All you need to do is register them at Slitherine as per the instructions above. Where on the wargamer is it saying on Slitherine serials work as they are mistaken? You can register all your serials both here and on Slitherine. The system do not talk to each other. If your serial is already registered it means you've already registered it on Slitherine, likely in another account. E.g. if you play multiplayer it registers your serials to the username you use for multiplayer.




(in reply to IainMcNeil)
Post #: 9
RE: Redeeming Your Steam Key - 3/14/2014 10:18:37 PM   
VPaulus

 

Posts: 2959
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Hi flanyboy,
If you have any difficulties in finding your older account just contact us support[at]slitherine.co.uk or open a ticket in Matrix. :)

(in reply to flanyboy)
Post #: 10
RE: Redeeming Your Steam Key - 3/14/2014 11:53:44 PM   
flanyboy

 

Posts: 1448
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I sent an email to Slitherine thanks VPaulus.

Oddly enough it let me register all my DLCs for Panzer Corps just not the main game.

< Message edited by flanyboy -- 3/15/2014 12:54:12 AM >

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Post #: 11
RE: Redeeming Your Steam Key - 3/15/2014 1:00:01 AM   
Casinn

 

Posts: 343
Joined: 7/27/2013
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Thanks for the reply, I'll eventually get the rest of the dlc, so I'll get from matrix or Slitherine to make sure of compatibility both ways.

(in reply to flanyboy)
Post #: 12
RE: Redeeming Your Steam Key - 3/15/2014 11:10:54 PM   
flanyboy

 

Posts: 1448
Joined: 11/30/2006
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Slitherine support was speedy and great about getting my issue resolved, thanks guys!

(in reply to Casinn)
Post #: 13
RE: Redeeming Your Steam Key - 6/16/2014 8:26:09 PM   
tgb

 

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I purchased Panzer Corps:Afrika Corps as a standalone game. I just retrieved my Steam key from the Slitherine site, but when I tried to register it, Steam thought it was just an expansion and wouldn't let me unless I registered the base Panzer Corps game first.

(in reply to flanyboy)
Post #: 14
RE: Redeeming Your Steam Key - 12/10/2014 10:37:19 PM   
Qwixt


Posts: 901
Joined: 6/19/2006
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The same issue happens with Allied Corps. I only have Allied Corps, and when I go to steam to redeem key, it says that I need the base game Panzer Corps.

Is this something that can be fixed?

(in reply to tgb)
Post #: 15
RE: Redeeming Your Steam Key - 6/3/2016 3:08:15 PM   
AlbertoC

 

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Joined: 3/9/2016
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*** EDIT ***

The process of redeeming a Steam key has been changed because of the new site design. Please see the new instructions here:
http://www.slitherine.com/forum/viewtopic.php?f=58&t=72513


****************************************************************

(in reply to Qwixt)
Post #: 16
RE: Redeeming Your Steam Key - 6/3/2016 5:34:13 PM   
jwarrenw13

 

Posts: 1247
Joined: 8/12/2000
From: Monroe, LA, USA
Status: offline
I just bought Allied Corps today on sale. When I tried to activate the product on Steam, it gave me a duplicate key message. Is this a result of the change in the system going on? Should I wait a couple of days? Or should I submit a support request? I am happy to wait a couple of days and try again. I wasn't planning on playing the game immediately.

(in reply to AlbertoC)
Post #: 17
RE: Redeeming Your Steam Key - 6/3/2016 6:39:26 PM   
VPaulus

 

Posts: 2959
Joined: 6/23/2011
From: Portugal
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We believe it's related with the moving of the Slitherine site.
If you have redeemed a Steam key then please contact us tech support. If you haven't, please don't redeem a Steam key until we fix the issue.

(in reply to jwarrenw13)
Post #: 18
RE: Redeeming Your Steam Key - 6/4/2016 12:57:37 PM   
Budge4


Posts: 76
Joined: 4/29/2005
From: Coventry, England
Status: offline
I bought all 3 US Corps packs from Matrix at the same time today, when I checked on Matrix site only one of them had been automatically registered (44-45), so I registered the other two on Matrix site, all seemed ok.

Then I went to Slitherine site, registered all 3 serials again, then went through the redeem key process to get the 3 steam keys, all seemed ok.

But when I activated them in Steam, 44-45 and 43 activated ok, but 42 comes up with a Steam Message about it being a Duplicate Product Code and has been used.

US Corps 42 is the only Pz Corps DLC showing as unbought in steam store?


Edit - Well after doing the redemming at what was the old page, I went to the new page that Iain links to above and "Get Steam Key" was still showing for US Corps 42 even though I had already redeemed a steam code for it on old page, so I used that steam code from the new page (it was a different code) and its activated ok now.

< Message edited by Budge4 -- 6/4/2016 1:42:20 PM >

(in reply to VPaulus)
Post #: 19
RE: Redeeming Your Steam Key - 6/4/2016 1:13:37 PM   
VPaulus

 

Posts: 2959
Joined: 6/23/2011
From: Portugal
Status: offline
I'm sorry you are having problems with the site. We have recently made some changes to the Slitherine site, and unfortunately this has had a wider impact on other aspects of the site.
We are working to resolve the issues, so I will let you know when we have fixed this issue.
Sorry for the delay while we fixed this.
Those who have redeemed duplicated Steam keys need to contact us and open a helpdesk ticket:
http://www.matrixgames.com/helpdesk/
All the others that haven't redeem a Steam key should wait the redeeming, until we say here that everything is working.

(in reply to Budge4)
Post #: 20
RE: Redeeming Your Steam Key - 2/14/2017 11:57:44 PM   
Greybriar


Posts: 885
Joined: 2/9/2007
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I purchased Panzer Corps Grand Campaign Mega Pack '39 - '45 some time ago and want to install it on Steam but there is no Steam key for it on my Member's page. All the other Panzer Corps products on my Member's page have Steam keys.

Could you please help me with this?

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(in reply to VPaulus)
Post #: 21
RE: Redeeming Your Steam Key - 2/15/2017 3:58:34 PM   
Greybriar


Posts: 885
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I contacted Slitherine and got this reply:

The Grand Campaign Mega Pack is the compilation of Panzer Corps Grand Campaign DLC, so you'll need to register separately the serial number (????-????-????-????) on each of the 10 individual Grand Campaigns (Panzer Corps Grand Campaign '39, Panzer Corps Grand Campaign '40, Panzer Corps Grand Campaign '41, and so forth) in your Slitherine account and redeem Steam keys for each.

In order to activate the Grand Campaigns expansions on your Steam account, you'll need to do the following:

Launch the Steam client software and log into your Steam account.
Click the Games Menu.
Choose Activate a Product on Steam...
Follow the onscreen instructions to complete the process.

Do this for each of the 10 Grand Campaigns.



_____________________________

This war is not about slavery. --Robert E. Lee

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Post #: 22
RE: Redeeming Your Steam Key - 3/5/2017 1:55:48 PM   
resconq


Posts: 21
Joined: 1/15/2008
Status: offline
This is a very bad way to do business.
I have spent hundreds of dollars on Matrix games, and now I cannot get a simple steam key for any of them.

I am directed to the slitherine pay site, where I am told my password is incorrect.
There isn't even a button to recover a lost password on that page.

Why did Matrix choose to go in this direction?
It shouldn't be made difficult for a loyal customer to recover steam keys for games purchased.

(in reply to Greybriar)
Post #: 23
Steam Key for Panzer Corps Gold ? - 5/5/2017 6:56:18 PM   
saintus

 

Posts: 6
Joined: 8/19/2005
Status: offline
I have just bought Panzer Corps Gold at Slitherine. How do I get the Steam key ? It does not show a link to get steam key under my games as other titles ?

(in reply to resconq)
Post #: 24
RE: Steam Key for Panzer Corps Gold ? - 5/5/2017 9:35:07 PM   
wings7


Posts: 4584
Joined: 8/11/2003
From: Phoenix, Arizona
Status: offline

quote:

ORIGINAL: saintus

I have just bought Panzer Corps Gold at Slitherine. How do I get the Steam key ? It does not show a link to get steam key under my games as other titles ?


Here are the instructions:
http://www.slitherine.com/forum/viewtopic.php?f=58&t=72513

_____________________________

Please come and join and befriend me at the great Steam portal! There are quite a few Matrix/Slitherine players on Steam! My member page: http://steamcommunity.com/profiles/76561197988402427

(in reply to saintus)
Post #: 25
RE: Redeeming Your Steam Key - 5/5/2017 9:56:58 PM   
VPaulus

 

Posts: 2959
Joined: 6/23/2011
From: Portugal
Status: offline

quote:

ORIGINAL: resconq
I have spent hundreds of dollars on Matrix games, and now I cannot get a simple steam key for any of them.

Which game are you referring to? Anyway you can always open a helpdesk ticket, I'm sure we will be able to help you.
http://www.matrixgames.com/helpdesk/

quote:

ORIGINAL: resconq
I am directed to the slitherine pay site, where I am told my password is incorrect.
There isn't even a button to recover a lost password on that page.

If you want to reset your account's password, please do it at:
https://samelogin.slitherine.com/Account/ForgotPassword

quote:

ORIGINAL: resconq
Why did Matrix choose to go in this direction?

Matrix is Slitherine and Slitherine is Matrix.

quote:

ORIGINAL: resconq
It shouldn't be made difficult for a loyal customer to recover steam keys for games purchased.

It's not really that hard, as long you have properly registered the games.

(in reply to resconq)
Post #: 26
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