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Where to Email Bug report

 
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Where to Email Bug report - 11/19/2013 6:59:21 PM   
Jeff Gilbert

 

Posts: 67
Joined: 10/2/2005
Status: offline
Encountered a bug today on calculating movement (range check error).
The game kicked over to the bug report form and I elected to email it however, when it popped up to email, there was no email address to SEND to.

I have saved the email & attached report for when I lear where to send to.

Thanks in advance,



_____________________________

Jeff Gilbert
US Army [Ret]
Palm Harbor, Florida, USA
Post #: 1
RE: Where to Email Bug report - 11/19/2013 7:41:38 PM   
Shannon V. OKeets

 

Posts: 21434
Joined: 5/19/2005
From: Honolulu, Hawaii
Status: offline

quote:

ORIGINAL: Jeff Gilbert

Encountered a bug today on calculating movement (range check error).
The game kicked over to the bug report form and I elected to email it however, when it popped up to email, there was no email address to SEND to.

I have saved the email & attached report for when I lear where to send to.

Thanks in advance,



Please send to:

MadExcept@MatrixGames.com

_____________________________

Steve

Perfection is an elusive goal.

(in reply to Jeff Gilbert)
Post #: 2
RE: Where to Email Bug report - 11/20/2014 11:34:55 AM   
aschoelling

 

Posts: 2
Joined: 11/20/2014
Status: offline
Is there a new address? I tried to send a bug report yesterday, and it bounced, indicating error with the mail server DNS setup:

quote:

"madexcept(at)matrixgames(dot)com":
no valid MX hosts found


Thanks,

Alexander

(in reply to Shannon V. OKeets)
Post #: 3
RE: Where to Email Bug report - 11/20/2014 12:16:52 PM   
Dabrion


Posts: 726
Joined: 11/5/2013
From: Northpole
Status: offline
matrixgames.com has a valid MX record and is not in any common blacklists (http://mxtoolbox.com/SuperTool.aspx?action=mx%3amatrixgames.com&run=toolpage)

Could it be that your mail hoster is blacklisted? And this refers to the revers-lookup?

_____________________________

“WiF is like sex: sure, it may give some practical results, but that's not why we do it.”
- Richard P. Feynman, 'WiF, Sex, and the Dual Slit Experiment'.

(in reply to aschoelling)
Post #: 4
RE: Where to Email Bug report - 11/20/2014 3:09:57 PM   
aschoelling

 

Posts: 2
Joined: 11/20/2014
Status: offline
I used my GMX mail account at home, trying dig -t mx from office showed a valid entry.

Looks like a valid and correct setup on the mailserver part to me, so the problem must be on my side, even though a blacklist check using mxtoolbox gives me almost 100% green icons (the 2 remaining where query timeouts), and the domain check only found some minor issues (like DNS TTL larger than recommended, slow SMTP responses).

Thanks for looking into this. I'll try and send the bug report again later today, and perhaps from another mail account, if that doesn't work.

Yours,

Alexander

(in reply to Dabrion)
Post #: 5
RE: Where to Email Bug report - 2/17/2017 7:49:53 PM   
Shannon V. OKeets

 

Posts: 21434
Joined: 5/19/2005
From: Honolulu, Hawaii
Status: offline
I have been having trouble replying to PM messages. The Slitherine server says my replies are not being sent.

Please use a post in the Tech Support forum or send email (MadExcept@MatrixGames.com) to report problems.

_____________________________

Steve

Perfection is an elusive goal.

(in reply to aschoelling)
Post #: 6
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