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[FIXED B483] CMANO fails to start repeatedly AFTER prereq install

 
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[FIXED B483] CMANO fails to start repeatedly AFTER prer... - 9/29/2013 11:17:32 AM   
Zook17

 

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Joined: 3/21/2010
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As I can't fill in a help ticket (text box doesn't work) I am posting this here.

After install, including update of .net and DX, CMANO worked once. The next time I tried to use it was non-functional at start. The autorun is non-functional - the "play" button results in nothing, but the manual and update functions do launch.

I updated Windows .net through Windows Update. Following that CMANO continued to fail to launch. I reinstalled the prereqs again and got the executable to launch once, but since that time 24 hours ago have been unable to launch the program either through the autorun or the executable.

This problem has persisted across several restarts.

Grateful some help on this as right now I have a completely unusable $90 hard drive filler. I've attached a DXDIAG file for reference.

Thanks,

David

Attachment (1)

< Message edited by Sunburn -- 1/6/2014 6:04:01 PM >
Post #: 1
RE: CMANO fails to start repeatedly AFTER prereq install - 9/29/2013 11:51:31 AM   
Renato

 

Posts: 192
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From: Milano, Italy
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I too have this problem now and then, but was not able to understand why.
Sometimes it works well,sometimes not, even if I restart the computer.

(in reply to Zook17)
Post #: 2
RE: CMANO fails to start repeatedly AFTER prereq install - 10/7/2013 10:20:56 PM   
msc

 

Posts: 42
Joined: 7/31/2013
From: Austria
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I have the same problems, quite often. It always occurs after the game was crashing.
Then Command will Not start properly, there is just the picture of the warship and nothing more happens. It seems that a window is flashing up for very short duration, but I cant read it or get a screenshot.
Then I have to Abort the process and try again, sometimes two or three times. Sometimes I have to restart my computer.
Also tried to reinstall the prerequ. One Time that helped, another Time not. But on the next Day the Game was Running again.

Perhaps somebody can Take a Look at this? It is very annoying.

(in reply to Renato)
Post #: 3
RE: CMANO fails to start repeatedly AFTER prereq install - 10/8/2013 6:33:27 AM   
CptHowdy

 

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I get this as well and it has no rhyme or reason. use the desktop icon, my play window comes up, I hit play, picture of ship appears and then nothing! I shut it down in task manager and try again. sometimes it takes 2-3 tries sometimes it works the first time around. have the latest directx and .net 4.5 and I don't reboot.

(in reply to msc)
Post #: 4
RE: CMANO fails to start repeatedly AFTER prereq install - 10/8/2013 5:06:09 PM   
Erik Rutins

 

Posts: 33677
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From: Vermont, USA
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Have you tried the new v1.01 update yet? If not, please give that a try first and see if it makes any difference, then we can troubleshoot further.

http://matrixgames.com/products/483/downloads/

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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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(in reply to CptHowdy)
Post #: 5
RE: CMANO fails to start repeatedly AFTER prereq install - 10/8/2013 5:28:32 PM   
CptHowdy

 

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used latest update build 442. took me 3 tries to launch using desktop shortcut. I have command.exe and autorun.exe both set to run program as administrator. sometimes works on first try sometimes takes 2-3

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Post #: 6
RE: CMANO fails to start repeatedly AFTER prereq install - 10/8/2013 5:54:29 PM   
Erik Rutins

 

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How long are you waiting after you ask it to launch? The load time can be long on some systems. If you click the Play link once and then wait a minute or two, does it eventually load?

_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to CptHowdy)
Post #: 7
RE: CMANO fails to start repeatedly AFTER prereq install - 10/8/2013 6:43:54 PM   
CptHowdy

 

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quote:

ORIGINAL: Erik Rutins

How long are you waiting after you ask it to launch? The load time can be long on some systems. If you click the Play link once and then wait a minute or two, does it eventually load?

pretty sure I never wait for more than a minute before shutting it down. just tried it and game booted up in less than 30 seconds. a typical time I always expect. hehe sometimes on first try, sometimes not. will give it more time in the future if it seems to be taking longer than usual. thanks.

(in reply to Erik Rutins)
Post #: 8
RE: CMANO fails to start repeatedly AFTER prereq install - 10/8/2013 7:35:04 PM   
CptHowdy

 

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no joy. started program at 2:10 est. went to pick up daughter from school. now home at 2:34 and still staring at pic of ship firing missile will have to shut down in task manager and try again.

(in reply to CptHowdy)
Post #: 9
RE: CMANO fails to start repeatedly AFTER prereq install - 10/8/2013 7:39:48 PM   
Erik Rutins

 

Posts: 33677
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What kind of anti-virus/security software do you have running, if any? Could you try disabling it temporarily to see if it is interfering?

Are you running as Administrator?

Just to confirm, did you try manually installing the exact DirectX and .NET from the game prereqs folder?

Regards,

- Erik


< Message edited by Erik Rutins -- 10/8/2013 7:40:19 PM >


_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to CptHowdy)
Post #: 10
RE: CMANO fails to start repeatedly AFTER prereq install - 10/8/2013 8:00:20 PM   
CptHowdy

 

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quote:

ORIGINAL: Erik Rutins

What kind of anti-virus/security software do you have running, if any? Could you try disabling it temporarily to see if it is interfering?

Are you running as Administrator?

Just to confirm, did you try manually installing the exact DirectX and .NET from the game prereqs folder?

Regards,

- Erik


using avira, running as admin, have latest directx and .net
prereq folder originally only had .net4.0 I went and got 4.5 and installed that on my own. I now notice the prereq folder has 4.5 as well. I will disable avira or add an exception and see if that helps. thanks.

(in reply to Erik Rutins)
Post #: 11
RE: CMANO fails to start repeatedly AFTER prereq install - 10/8/2013 8:03:42 PM   
Erik Rutins

 

Posts: 33677
Joined: 3/28/2000
From: Vermont, USA
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Hi CptHowdy,

Could you manually run the Dxsetup.exe in the Prereq folder as well please?

Regards,

- Erik


_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to CptHowdy)
Post #: 12
RE: CMANO fails to start repeatedly AFTER prereq install - 10/8/2013 8:08:44 PM   
CptHowdy

 

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Joined: 12/12/2006
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quote:

ORIGINAL: Erik Rutins

Hi CptHowdy,

Could you manually run the Dxsetup.exe in the Prereq folder as well please?

Regards,

- Erik


will run both from folder again. thanks.

(in reply to Erik Rutins)
Post #: 13
RE: CMANO fails to start repeatedly AFTER prereq install - 10/8/2013 9:07:13 PM   
CptHowdy

 

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ran both and rebooted system. i have started game 3 times from the shortcut and have had no problems. sometimes are quicker than others but the game has started in less than 45 seconds each time. i did not mess with the anti virus yet. will see if just the re-installs solved the problem. thanks.

(in reply to CptHowdy)
Post #: 14
RE: CMANO fails to start repeatedly AFTER prereq install - 10/10/2013 3:12:31 PM   
msc

 

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Joined: 7/31/2013
From: Austria
Status: offline
Did the problems dissapear with the update v1.01?
I still have the Same problems, Most Times i have to restart the computer otherwise ist does Not work.

(in reply to CptHowdy)
Post #: 15
RE: CMANO fails to start repeatedly AFTER prereq install - 10/10/2013 3:45:54 PM   
Renato

 

Posts: 192
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From: Milano, Italy
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I use AVG 2014 free as anti-virus software.

I have performed a full scanning of my computer and no file seems suspected, in wich case I would have been able to authorize them manually.

I'm always running as Administrator.

Another possible source of interference might be STEAM, but before running CMANO, I always wait a long time to allow it to complete its mysterious activities.

(in reply to Erik Rutins)
Post #: 16
RE: CMANO fails to start repeatedly AFTER prereq install - 10/17/2013 9:31:21 AM   
Sunburn


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Guys, any update on this?

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Post #: 17
RE: CMANO fails to start repeatedly AFTER prereq install - 10/17/2013 11:51:40 AM   
Renato

 

Posts: 192
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From: Milano, Italy
Status: offline
No news, good news; up to now!

(in reply to Sunburn)
Post #: 18
RE: CMANO fails to start repeatedly AFTER prereq install - 10/20/2013 9:11:04 PM   
Zook17

 

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Nope, after applying 1.01 and letting it update the prereqs still does not start, including "Run as Administrator". It just hangs at the splash screen. I suspect that Windows Update updates to the .Net framework are messing with it. I'd like to not have to rollback to whatever is required in the CMANO packaged prereqs every time Windows updates.

(in reply to Sunburn)
Post #: 19
RE: CMANO fails to start repeatedly AFTER prereq install - 10/21/2013 11:57:41 AM   
Renato

 

Posts: 192
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From: Milano, Italy
Status: offline
I had to rerun dotNetFx40_Full_x86_x64 and DXSETUP.exe to start CMANO.

Apparently CMANO keeps open some files of DXSETUP even if interrupted by the activity manager.

I think this is a serious inconvenience which greatly reduces the pleasure of this game.

Hope you can fix it.

(in reply to Zook17)
Post #: 20
RE: CMANO fails to start repeatedly AFTER prereq install - 10/23/2013 7:58:02 AM   
Renato

 

Posts: 192
Joined: 10/22/2006
From: Milano, Italy
Status: offline
Now CMANO doesn't start, and will not start anymore (without rebooting).
Here is a DgDiag, even if I don't think it will be of any use.


(edit) When I try to reboot, I'm notified that CMANO is still running, even if I had interrupted it with the Activity Manager. After a forced termination and rebooting, all goes well.

I do what I can to help you.

Attachment (1)

< Message edited by Renato -- 10/23/2013 8:15:33 AM >

(in reply to Renato)
Post #: 21
RE: CMANO fails to start repeatedly AFTER prereq install - 10/25/2013 7:43:22 AM   
Renato

 

Posts: 192
Joined: 10/22/2006
From: Milano, Italy
Status: offline
That's happened again with B446: CMANO hasn't started, I interrupted it with Activity manager, when I rebooted I had to force the end of CMANO which apparently was still running.

Now I have B451 working. The start time is much much better!

< Message edited by Renato -- 10/25/2013 7:46:47 AM >

(in reply to Renato)
Post #: 22
RE: CMANO fails to start repeatedly AFTER prereq install - 10/26/2013 4:14:25 PM   
troarn

 

Posts: 3
Joined: 10/26/2013
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Same problem, and in my case the game never launched, never : it says immediately that the programm "Command" does not answer.

My computer is a modern brand new PC, buyed in october, Windows 8 64bits, french langage, nothing installed except all updates for direct X etc... and Mozilla.
Launching from the starting window by clicking on "play", or equivamlently cliking on "Command" in game directory leads to the same disappointing result, "Command not responding" (in french) with a Windows black frozen behind, and the task manager saying also that the game is frozen.
Version 1.01 installed.

Nothing works to go beyond.

Any bug fixed yet ?
On a "Virgin" Windows 8 system, nothing can interfer...


(in reply to Renato)
Post #: 23
RE: CMANO fails to start repeatedly AFTER prereq install - 10/26/2013 4:25:53 PM   
Sunburn


Posts: 7374
Joined: 7/31/2005
Status: online
quote:

ORIGINAL: troarn
Same problem, and in my case the game never launched, never : it says immediately that the programm "Command" does not answer.

My computer is a modern brand new PC, buyed in october, Windows 8 64bits, french langage, nothing installed except all updates for direct X etc... and Mozilla.
Launching from the starting window by clicking on "play", or equivamlently cliking on "Command" in game directory leads to the same disappointing result, "Command not responding" (in french) with a Windows black frozen behind, and the task manager saying also that the game is frozen.
Version 1.01 installed.

Nothing works to go beyond.

Any bug fixed yet ?
On a "Virgin" Windows 8 system, nothing can interfer...


Hello,

Can you please apply the latest update (Build 451) and try to run Command.exe?

Thanks!


_____________________________


(in reply to troarn)
Post #: 24
RE: CMANO fails to start repeatedly AFTER prereq install - 10/26/2013 4:26:58 PM   
troarn

 

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Ok I installed manually the prereq direct X despite Windows claims my version is already better... and then it works, great.

So my advise it to ALWAYS force the game to install his direct X, even if Windows invites to skip this step by claiming it is up to date.

(in reply to troarn)
Post #: 25
RE: CMANO fails to start repeatedly AFTER prereq install - 10/26/2013 4:28:42 PM   
Sunburn


Posts: 7374
Joined: 7/31/2005
Status: online
Very glad you got it working!

Yes, the D-X install has proven to be a real PITA. We try.

_____________________________


(in reply to troarn)
Post #: 26
RE: CMANO fails to start repeatedly AFTER prereq install - 10/29/2013 6:01:49 AM   
Renato

 

Posts: 192
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From: Milano, Italy
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B451 is still worse, if possible.

The start time is again very long.

(in reply to Sunburn)
Post #: 27
RE: CMANO fails to start repeatedly AFTER prereq install - 10/31/2013 11:21:31 PM   
Renato

 

Posts: 192
Joined: 10/22/2006
From: Milano, Italy
Status: offline
To those that experience the same inconvenience.

Could you please tell me if you have STEAM installed on your computers?

(in reply to Renato)
Post #: 28
RE: CMANO fails to start repeatedly AFTER prereq install - 11/3/2013 5:12:05 PM   
Renato

 

Posts: 192
Joined: 10/22/2006
From: Milano, Italy
Status: offline
I did some experiments.

In my case CMANO starts almost every time if:
- I am disconnected from the network when switch on my computer (modem switched off);
- STEAM is of course offline;
- AVG can be on without problems;
- there's no need to run dotNetFx40_Full_x86_x64 and DXSETUP.exe.

Hope this might be of some use to other gamers.

(in reply to Renato)
Post #: 29
RE: CMANO fails to start repeatedly AFTER prereq install - 12/2/2013 4:11:42 PM   
Sunburn


Posts: 7374
Joined: 7/31/2005
Status: online
Hello,

Are you still having problems with this?

_____________________________


(in reply to Renato)
Post #: 30
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