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DW Legends download lost....

 
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DW Legends download lost.... - 7/27/2013 4:21:41 PM   
Kizardvexius

 

Posts: 12
Joined: 3/17/2004
Status: offline
A long time ago I bought DW Legends, thinking it was a standalone(yeah, I know...I know....).
Now one year later my financial situation enabled me to buy the whole thing : DW and the 2 other extensions. Except I cannot find my legends download :(

Is there a way to get a new download link for Legend ?

my web account is the same username as my forum name, all my products are registered.


Thanks
Post #: 1
RE: DW Legends download lost.... - 7/27/2013 5:09:51 PM   
Starke

 

Posts: 146
Joined: 6/7/2013
Status: offline
Try sending a PM directly to Erik Rutins explaining the situation, he may be able to help.

Also I assume you've already done this, but search your email inbox(es) for 'Distant Worlds,' and your hard drive too - can't hurt.

(in reply to Kizardvexius)
Post #: 2
RE: DW Legends download lost.... - 7/27/2013 8:30:46 PM   
Plant


Posts: 418
Joined: 4/23/2013
Status: offline
Post it in tech support.

(in reply to Starke)
Post #: 3
RE: DW Legends download lost.... - 7/27/2013 8:40:00 PM   
Canute

 

Posts: 603
Joined: 4/30/2010
From: Germany
Status: offline

Support Center - How do I download my game again?

(in reply to Plant)
Post #: 4
RE: DW Legends download lost.... - 7/27/2013 8:56:03 PM   
Darkspire


Posts: 1967
Joined: 6/12/2003
From: My Own Private Hell
Status: offline

quote:

ORIGINAL: Canute


Support Center - How do I download my game again?


That really needs updating, if you were registered and logged in when you made your purchase the download links are always available, click Support at the top and then look to the right of the screen, under your username click on 'My Orders' the download links for any purchased game are there. You can still get the links for downloads through email though if you were not registered or logged in, just takes longer and I think you will need your original order details.

Darkspire

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Dual Core E4500 2.20GHz - GeForce 8800GT (1gb) - XP 32bit 4gb with a 3gb twist and a shaking of PAE

(in reply to Canute)
Post #: 5
RE: DW Legends download lost.... - 7/29/2013 12:13:40 AM   
Erik Rutins

 

Posts: 33187
Joined: 3/28/2000
From: Vermont, USA
Status: offline
Hi Kizardvexius,

quote:

ORIGINAL: Kizardvexius
A long time ago I bought DW Legends, thinking it was a standalone(yeah, I know...I know....).
Now one year later my financial situation enabled me to buy the whole thing : DW and the 2 other extensions. Except I cannot find my legends download :(
Is there a way to get a new download link for Legend ?
my web account is the same username as my forum name, all my products are registered.


If you haven't already looked, if you purchased while you were logged into the site, you can automatically re-download through our Members Club in the My Orders section.

If you need help, please contact our Help Desk through the Support link and they will also be happy to send you a new download link anytime you need one.

Regards,

- Erik




_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Kizardvexius)
Post #: 6
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