Matrix Games Forums

Space Program Manager Launch Contest Announced!Battle Academy 2 is out now on iPad!A closer look at rockets in Space Program ManagerDeal of the Week - Pride of NationsA new update for Piercing Fortress EuropaNew screenshots for War in the West!Pike & Shot is now available!Server Maintenance Battle Academy 2 gets updated!Deal of the Week: Advanced Tactics Gold
Forums  Register  Login  Photo Gallery  Member List  Search  Calendars  FAQ 

My Profile  Inbox  Address Book  My Subscription  My Forums  Log Out

Download source for Chancellorsville

 
View related threads: (in this forum | in all forums)

Logged in as: Guest
Users viewing this topic: none
  Printable Version
All Forums >> [New Releases from Matrix Games] >> Scourge of War Series >> Tech Support >> Download source for Chancellorsville Page: [1]
Login
Message << Older Topic   Newer Topic >>
Download source for Chancellorsville - 7/13/2013 5:46:31 AM   
jetsetsam

 

Posts: 2
Joined: 7/13/2013
Status: offline
I have had to install a new hard drive and want to do a new install of Chancellorsville.

I am registered with Matrix as an owner/purchaser of Chancellorsville, but when I go to my account, instead of a download link, it says that a download is not available.

How do I access a download for Chancellorsville?
Post #: 1
RE: Download source for Chancellorsville - 7/13/2013 2:29:16 PM   
VPaulus

 

Posts: 1340
Joined: 6/23/2011
From: Portugal
Status: offline
Welcome.

You can retrieve your download links by:

1. Logging into your account at http://www.matrixgames.com/members/ .

2. Select “My Orders” from the far right side of the screen.

3. Select "Plimus - Find My Order".

4. Follow on screen instructions.


You can also our Help Desk with your order details in:

http://www.matrixgames.com/helpdesk/

Or you can write an email to storesupport[at]matrixgames.com with your order details and we will provide you with new download links.

(in reply to jetsetsam)
Post #: 2
RE: Download source for Chancellorsville - 7/13/2013 4:07:24 PM   
jetsetsam

 

Posts: 2
Joined: 7/13/2013
Status: offline
Thanks for the response.

I checked through the "Plimus - Find my order" but nothing there.

Perhaps because I bought the game some time ago.

I came to this forum because I could not complete a Helpdesk Ticket on your webpage.

One of the requirements was to fill in the description field, but the description field would not accept text.

I will try the storesupport e-mail route.

(in reply to VPaulus)
Post #: 3
RE: Download source for Chancellorsville - 7/13/2013 5:02:20 PM   
VPaulus

 

Posts: 1340
Joined: 6/23/2011
From: Portugal
Status: offline

quote:

ORIGINAL: jetsetsam


I came to this forum because I could not complete a Helpdesk Ticket on your webpage.

One of the requirements was to fill in the description field, but the description field would not accept text.



That happens when you are using IE9 or IE10 with the compatibility view turned off.

http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view#ie=ie-9

(in reply to jetsetsam)
Post #: 4
Page:   [1]
All Forums >> [New Releases from Matrix Games] >> Scourge of War Series >> Tech Support >> Download source for Chancellorsville Page: [1]
Jump to:





New Messages No New Messages
Hot Topic w/ New Messages Hot Topic w/o New Messages
Locked w/ New Messages Locked w/o New Messages
 Post New Thread
 Reply to Message
 Post New Poll
 Submit Vote
 Delete My Own Post
 Delete My Own Thread
 Rate Posts


Forum Software © ASPPlayground.NET Advanced Edition 2.4.5 ANSI

0.063