Age old discussion.... regarding software it is really not that easy. Compared to if you buy a car and this car works good. But it has one flaw, the seller promised it has air conditioning system. The car is fine, but this system does not work. You have warranty on your car go back to seller and demand to get the promised feature. That should be clear to everyone (and normally it would be an easy task to get your rights with hardware)... but it is different in software/games. Thats how it is, we can go back back to the first windows OS, this was always a problem.
Also both sides (from their POV!) can claim they are correct, the player wants a promised feature to work. The company notices this game is old and has not much sales anymore, or better lets say it is very difficult to attract new buyers for it cause it is such an old game system (and most players these days want good graphics and sounds 3D and stuff you know). This is a niche game. So they realise putting anymore effort in it would be a waste of assets. Maybe they see the few players that are hurt by it as not important enough, cause they might be not that good customers anyway (as they seem to satysfied with such an old game system and even make new scenarioes for it!). So the company may plan to better work on newer games which have better chances to attract new player and such players that buy more games anyway cause they want always something new and shiny. Compared to guys that still like old stuff like TOAW or Harpoon or SPWAW (etc)....
Just some thoughts from both sides.
However in this case the company could easily solve at least the 2-3 serious errors, even if they dont want to make anymore patches (this would be a bugfix, which should not eat up too much of their resources). I am mostly interested in Cold War/WW3 stuff the last months, so airpower would be quite important to work at least half properly.
if the company doesnt do at least their basic duties for customers you should avoid buying anything from them in the future. But it seems some companies (not sure if Matrix belongs to them) can just walk over customers cause have products that are needed and have a kind of monopoly on the market (eg. Coca Cola had this before other companies also made cola, but coca cola still leads or Micrsoft has/had it, Ebay, Google even your very first asian restaurant may had this, before asian food became widely available in the west and now your 1st asian food restaurant must compete with others and IMPROVE their service !)
< Message edited by Alpha77 -- 7/15/2013 3:33:40 PM >