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SOW Brandy Station Serial # Registration

 
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SOW Brandy Station Serial # Registration - 6/28/2013 2:03:36 AM   
Willard


Posts: 120
Joined: 2/7/2004
From: Up the Nung river past Do Lung bridge...
Status: offline
Hi -

I purchased SOW Brandy Station and I am having trouble registering my serial number with Matrix as I have with all my previous purchases. When I attempt to do so, I get an error message saying the key is already used.
I have my confirmation emails and purchase receipt.
I attempted to post a message through the helpdesk ticket and it would not let me post anything.
Any assistance would be appreciated.

Regards,

Willard

_____________________________

Everyone gets everything he wants. I wanted a mission, and for my sins they gave me one.

"Give me rats, foxes and sand."
Critical Mass, 06/18/04
Post #: 1
RE: SOW Brandy Station Serial # Registration - 6/28/2013 2:14:51 AM   
**budd**


Posts: 1466
Joined: 7/4/2009
From: Tacoma
Status: offline
Hmmm if i'm signed into the members area when i purchase, it registers my game automatically. Check your game list to be sure its not there already.

_____________________________

Enjoy when you can, and endure when you must. ~Johann Wolfgang von Goethe

*I'm in the Wargamer middle ground*
I don't buy all the wargames I want, I just buy more than I need.

(in reply to Willard)
Post #: 2
RE: SOW Brandy Station Serial # Registration - 6/28/2013 2:21:26 AM   
Willard


Posts: 120
Joined: 2/7/2004
From: Up the Nung river past Do Lung bridge...
Status: offline
Checked my registered games and it doesn't show up.
It won't let me register the game either.

_____________________________

Everyone gets everything he wants. I wanted a mission, and for my sins they gave me one.

"Give me rats, foxes and sand."
Critical Mass, 06/18/04

(in reply to **budd**)
Post #: 3
RE: SOW Brandy Station Serial # Registration - 6/28/2013 2:26:50 AM   
**budd**


Posts: 1466
Joined: 7/4/2009
From: Tacoma
Status: offline
well it was a thought. Guess it's support ticket time.

_____________________________

Enjoy when you can, and endure when you must. ~Johann Wolfgang von Goethe

*I'm in the Wargamer middle ground*
I don't buy all the wargames I want, I just buy more than I need.

(in reply to Willard)
Post #: 4
RE: SOW Brandy Station Serial # Registration - 6/28/2013 8:15:43 PM   
Willard


Posts: 120
Joined: 2/7/2004
From: Up the Nung river past Do Lung bridge...
Status: offline
Can a mod or Matrix representative please contact me?
I have tried to fill out the help ticket but it will not let me enter any text and submit the help request.

< Message edited by Willard -- 6/28/2013 8:16:06 PM >


_____________________________

Everyone gets everything he wants. I wanted a mission, and for my sins they gave me one.

"Give me rats, foxes and sand."
Critical Mass, 06/18/04

(in reply to **budd**)
Post #: 5
RE: SOW Brandy Station Serial # Registration - 6/28/2013 9:08:36 PM   
VPaulus

 

Posts: 1298
Joined: 6/23/2011
From: Portugal
Status: offline
Hi Willard,

Are you using IE9 or IE10? Please try turning the IE compatibility mode on. This usually fixes the entering text error.
http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view#ie=ie-10

Regarding the registration issue we are investigating it and hopefully we will have a fix soon.

I'll come back here as soon as I hear something from our admins.
Our apologies for all the inconveniences.

< Message edited by VPaulus -- 6/28/2013 9:11:11 PM >

(in reply to Willard)
Post #: 6
RE: SOW Brandy Station Serial # Registration - 6/29/2013 1:13:30 PM   
Andrew Loveridge


Posts: 578
Joined: 7/20/2009
Status: offline
What browser are you using? Have you tried using a different web browser?

_____________________________

Andrew Loveridge

Production Assistant


(in reply to VPaulus)
Post #: 7
RE: SOW Brandy Station Serial # Registration - 6/29/2013 7:12:22 PM   
Willard


Posts: 120
Joined: 2/7/2004
From: Up the Nung river past Do Lung bridge...
Status: offline
Thanks for the help. Still unable to register the serial # but I was able to send a helpdesk submission with the recommended changes.

_____________________________

Everyone gets everything he wants. I wanted a mission, and for my sins they gave me one.

"Give me rats, foxes and sand."
Critical Mass, 06/18/04

(in reply to Willard)
Post #: 8
RE: SOW Brandy Station Serial # Registration - 6/29/2013 10:51:12 PM   
VPaulus

 

Posts: 1298
Joined: 6/23/2011
From: Portugal
Status: offline
Probably the serial registration issue will only be fixed during Monday.

(in reply to Willard)
Post #: 9
RE: SOW Brandy Station Serial # Registration - 7/3/2013 11:12:29 AM   
GBS

 

Posts: 819
Joined: 7/3/2002
From: Southeastern USA
Status: offline
I now have this exact same issue. Using Google Chrome browser.

(in reply to Willard)
Post #: 10
RE: SOW Brandy Station Serial # Registration - 7/3/2013 12:55:53 PM   
VPaulus

 

Posts: 1298
Joined: 6/23/2011
From: Portugal
Status: offline
Our web admins are still trying to fix it.
Apologies for any inconvenience.

(in reply to GBS)
Post #: 11
RE: SOW Brandy Station Serial # Registration - 7/9/2013 2:12:14 PM   
VPaulus

 

Posts: 1298
Joined: 6/23/2011
From: Portugal
Status: offline
Apologies for the delay, but the issue with the registration is finally fixed.
You can now register your games now.

(in reply to VPaulus)
Post #: 12
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