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RE: Unity of Command Bundle $7.49

 
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RE: Unity of Command Bundle $7.49 - 4/27/2013 4:32:46 PM   
Tejszd

 

Posts: 2851
Joined: 11/17/2007
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Thanks to the original poster on the sale.

I was interested in the game but wasn't sure if it would be a good match plus Matrix support of it; patches and expansion did not seem great. But the bundle for that price patched to the latest version is not much to risk.

quote:

ORIGINAL: Iain McNeil

Just to clarify - we are not made aware when another site is dropping the price of a game so it's not some conspiracy and we don't have the resources to monitor pricing on other sites. If we had a heads up we could compete but this is all about market share for the selling site, not about helping the developer.

We also no longer do distribution deals. We are turning developers away and only doing exclusive publishing. We simply have so many developers that want to work with us we don't have the resources to do distribution. Previously we used them to fill gaps in the line up when there was a release lull. We have almost 1 exclusive release a week until Christmas. Some weeks we are going to have to release multiple games as there are not enough weeks. Some releases may slip and thin things out but we're getting a new deal signed every couple of weeks so that more than covers slippage at this time.

Never say never but currently we have no plans to release any more distribution games and this issue will go away. The only exception is where we have released the base game and an expansion comes along. E.g. Unity of Command. We'll do the expansion but only when time allows as our exclusive developers will always take priority.


Thanks for comment. This explains why some of the games do not seem to be getting patches/updates here....

As a customer the price and support for these distribution products seems worse than some of the competition

< Message edited by Tejszd -- 4/27/2013 4:33:38 PM >

(in reply to Iain McNeil)
Post #: 31
RE: Unity of Command Bundle $7.49 - 4/27/2013 4:48:27 PM   
**budd**


Posts: 1475
Joined: 7/4/2009
From: Tacoma
Status: offline

quote:

ORIGINAL: Iain McNeil


We also no longer do distribution deals. We are turning developers away and only doing exclusive publishing. We simply have so many developers that want to work with us we don't have the resources to do distribution. Previously we used them to fill gaps in the line up when there was a release lull. We have almost 1 exclusive release a week until Christmas. Some weeks we are going to have to release multiple games as there are not enough weeks. Some releases may slip and thin things out but we're getting a new deal signed every couple of weeks so that more than covers slippage at this time.

Never say never but currently we have no plans to release any more distribution games and this issue will go away. The only exception is where we have released the base game and an expansion comes along. E.g. Unity of Command. We'll do the expansion but only when time allows as our exclusive developers will always take priority.


Understandable and probably best. Thanks for addresses it.


_____________________________

Enjoy when you can, and endure when you must. ~Johann Wolfgang von Goethe

*I'm in the Wargamer middle ground*
I don't buy all the wargames I want, I just buy more than I need.

(in reply to Iain McNeil)
Post #: 32
RE: Unity of Command Bundle $7.49 - 4/27/2013 5:25:45 PM   
Aurelian

 

Posts: 2257
Joined: 2/26/2007
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quote:

ORIGINAL: grogmaster


quote:

ORIGINAL: Aurelian


quote:

ORIGINAL: Rtwfreak


quote:

ORIGINAL: rogo727

I'm just waiting for slitherine now to tell me that if I bought this game at 7.99 that I am putting them out of business and the original company who put this game out. To be followed by their "yes" men who will say I'm an idiot and tell me I don't support the "slitherine" Business model.. This is to followed by Iain and others who will try and justify the 39.99 price tag on these games. Lastly to be followed by other people and say "start your own company" if you don't like it or those who can't just criticize. Lame.


quote:

ORIGINAL: bairdlander

Is this another price thread complaint?My 2 cents is I wish some of the older titles(% years +) were cheaper




Start your own company and let's see how long you last selling games for $5.


He'd rather complain from the cheap seats.


How much does Slitherine pay you to roam the forums?



One more post I get a free toaster. Now to collect my toaster.

(in reply to grogmaster)
Post #: 33
RE: Unity of Command Bundle $7.49 - 4/27/2013 10:46:21 PM   
rosseau

 

Posts: 1074
Joined: 9/13/2009
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quote:

ORIGINAL: Iain McNeil

We have almost 1 exclusive release a week until Christmas. Some weeks we are going to have to release multiple games as there are not enough weeks. Some releases may slip and thin things out but we're getting a new deal signed every couple of weeks so that more than covers slippage at this time.



That is awesome news. I really feared the company would just cash in on the handheld and ipad craze and we PC gamers would be out of luck.

(in reply to Tejszd)
Post #: 34
RE: Unity of Command Bundle $7.49 - 4/28/2013 12:25:26 AM   
VPaulus

 

Posts: 1373
Joined: 6/23/2011
From: Portugal
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quote:

ORIGINAL: rosseau


quote:

ORIGINAL: Iain McNeil

We have almost 1 exclusive release a week until Christmas. Some weeks we are going to have to release multiple games as there are not enough weeks. Some releases may slip and thin things out but we're getting a new deal signed every couple of weeks so that more than covers slippage at this time.



That is awesome news. I really feared the company would just cash in on the handheld and ipad craze and we PC gamers would be out of luck.

rousseau, please just take a note in the games which will be released in the near future, and you'll notice that the leading development platform is PC. Of course, some of these titles will also be released in iPad.

(in reply to rosseau)
Post #: 35
RE: Unity of Command Bundle $7.49 - 4/28/2013 1:58:31 AM   
rogo727


Posts: 1417
Joined: 7/12/2011
From: Iowa
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I agree. Slitherine knows they have problem. I trust this has opened their eyes. When they try and BS someone who has worked in retail 20 plus years I called them out. And while slitherine has plenty of banner waving drones I'm not one of them. When I just picked up a game for 7.49 that they are charging 39.99 for I had to say something. When they say new games are announced they fail to mention that it may be years away from release. It's almost down right deceitful at times. I have said my peace. If others choose to attack me well then i have to respond. And this "thing" goes on and on and on and on....get it?
quote:

ORIGINAL: shunwick

Frankly, I think we need more threads on this subject. How many have we got now? Three? Four? Not nearly enough.

Parusski has once again nailed it.

Best wishes,
Steve

PS: I miscounted. We now have 6 threads if you include Grogmaster's attempt to resurrect an old thread (which I am sure we should have got on discount). Way to to go people. With a bit more effort I think we can easily get it into double figures.



< Message edited by rogo727 -- 4/28/2013 2:17:33 AM >


_____________________________

"I thank God that I was warring on the gridirons of the midwest and not the battlefields of Europe"
Nile Kinnick 1918-1943

(in reply to shunwick)
Post #: 36
RE: Unity of Command Bundle $7.49 - 4/28/2013 2:04:15 AM   
rogo727


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From: Iowa
Status: offline
Sorry, but you said you where going to release panzer corps for the iPad ... Since then you have released 4dcls announced a mega pack sale for this game....announced "allied corps".... But not one word on the iPad version.... Hmmmm.
quote:

ORIGINAL: VPaulus


quote:

ORIGINAL: rosseau


quote:

ORIGINAL: Iain McNeil

We have almost 1 exclusive release a week until Christmas. Some weeks we are going to have to release multiple games as there are not enough weeks. Some releases may slip and thin things out but we're getting a new deal signed every couple of weeks so that more than covers slippage at this time.



That is awesome news. I really feared the company would just cash in on the handheld and ipad craze and we PC gamers would be out of luck.

rousseau, please just take a note in the games which will be released in the near future, and you'll notice that the leading development platform is PC. Of course, some of these titles will also be released in iPad.



_____________________________

"I thank God that I was warring on the gridirons of the midwest and not the battlefields of Europe"
Nile Kinnick 1918-1943

(in reply to VPaulus)
Post #: 37
RE: Unity of Command Bundle $7.49 - 4/28/2013 2:46:46 AM   
Challerain

 

Posts: 226
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From: Grand Prairie, Texas
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This whole thing is getting silly

(in reply to rogo727)
Post #: 38
RE: Unity of Command Bundle $7.49 - 4/28/2013 2:49:48 AM   
parusski


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From: Wyoming, Even Liberals Welcome
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quote:

ORIGINAL: Challerain

This whole thing is getting silly


It is getting silly ONLY because no one will discuss banana splits.

_____________________________

"I hate newspapermen. They come into camp and pick up their camp rumors and print them as facts. I regard them as spies, which, in truth, they are. If I killed them all there would be news from Hell before breakfast."- W.T. Sherman

(in reply to Challerain)
Post #: 39
RE: Unity of Command Bundle $7.49 - 4/28/2013 2:50:43 AM   
PipFromSlitherine

 

Posts: 557
Joined: 6/23/2010
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quote:

ORIGINAL: rogo727

Sorry, but you said you where going to release panzer corps for the iPad ... Since then you have released 4dcls announced a mega pack sale for this game....announced "allied corps".... But not one word on the iPad version.... Hmmmm.
quote:

ORIGINAL: VPaulus


quote:

ORIGINAL: rosseau


quote:

ORIGINAL: Iain McNeil

We have almost 1 exclusive release a week until Christmas. Some weeks we are going to have to release multiple games as there are not enough weeks. Some releases may slip and thin things out but we're getting a new deal signed every couple of weeks so that more than covers slippage at this time.



That is awesome news. I really feared the company would just cash in on the handheld and ipad craze and we PC gamers would be out of luck.

rousseau, please just take a note in the games which will be released in the near future, and you'll notice that the leading development platform is PC. Of course, some of these titles will also be released in iPad.



We are still working on it - it is proving more complex and ended up slotting in in a different way with other work, and so is later than we initially announced. When we have a more solid ship date we will announce it. We have been open about the delay when answering the multiple queries we see on this much anticipated version.


(in reply to rogo727)
Post #: 40
RE: Unity of Command Bundle $7.49 - 4/28/2013 2:54:12 AM   
VPaulus

 

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Joined: 6/23/2011
From: Portugal
Status: offline
It's WIP. Making slow but steady progress on iPad version.
The details will only be announced nearer the release.

(in reply to rogo727)
Post #: 41
RE: Unity of Command Bundle $7.49 - 4/28/2013 5:28:24 AM   
Rtwfreak

 

Posts: 381
Joined: 12/11/2011
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quote:

ORIGINAL: rosseau

All I wanted to do was brighten the day of a fellow wargamer who may not have the discretionary income that some of us apparently have. It may be me one day

And if you saw my games list, I don't think Matrix would be throwing me out of the shop

Sorry Erik, you posted one second before me or I would not have bothered. You know where my heart is.




If you really wanted to brighten the day of a fellow wargamer you could just buy me/us a copy and gift it to me/us????

(in reply to rosseau)
Post #: 42
RE: Unity of Command Bundle $7.49 - 4/28/2013 8:44:43 AM   
Iain McNeil


Posts: 1974
Joined: 10/26/2004
From: London
Status: offline
Rogo you are either deliberately trying to irritate other people or completely unaware of the impact of your statements. This is a place for people to talk about a hobby they love. You are spoiling it for them. Every incorrect statement you've made has been called out and rather than admit you are wrong you just make a new incorrect statement. When you lost the price argument it became about research. Then it was customer service and you were clearly shouted down. Then it was about iPad Panzer Corps being late or implying we were not doing it. Now Slitherine are apparently in trouble and know things have to change? Seriously on what measure are are we in trouble?

Sales volume - no - explained
Sales value - no - explained
Old game sales - no - explained
New blood - no - explained
Customer support - no - explained
New developers - no - explained
Release schedule - no - explained

On every measure things are booming

We try and operate an open forum but that requires a level of responsibility by the users. You have not adhered to the basic forum etiquette and rules. You hide behind this idea that you are a "yes man", but this is just a way to justify unjustified behaviour.

Treat this as an official warning that you will be banned if you persist in this attitude.

Sensible debate is fine but not what we have seen from you in the past week. Normally we deal with these things privately but I have no doubt you would announce it publicly so am forced to deal with it like this.

I am sorry to everyone has been forced to endure the last few days and hope things can now return to normal.

< Message edited by Iain McNeil -- 4/28/2013 8:50:00 AM >


_____________________________

Iain McNeil
Director
Slitherine Software
Website http://www.slitherine.com

(in reply to Rtwfreak)
Post #: 43
RE: Unity of Command Bundle $7.49 - 4/28/2013 10:44:12 AM   
JudgeDredd


Posts: 8514
Joined: 11/14/2003
From: Scotland
Status: offline

quote:

ORIGINAL: Iain McNeil

Rogo you are either deliberately trying to irritate other people or completely unaware of the impact of your statements. This is a place for people to talk about a hobby they love. You are spoiling it for them. Every incorrect statement you've made has been called out and rather than admit you are wrong you just make a new incorrect statement. When you lost the price argument it became about research. Then it was customer service and you were clearly shouted down. Then it was about iPad Panzer Corps being late or implying we were not doing it. Now Slitherine are apparently in trouble and know things have to change? Seriously on what measure are are we in trouble?

Sales volume - no - explained
Sales value - no - explained
Old game sales - no - explained
New blood - no - explained
Customer support - no - explained
New developers - no - explained
Release schedule - no - explained

On every measure things are booming

We try and operate an open forum but that requires a level of responsibility by the users. You have not adhered to the basic forum etiquette and rules. You hide behind this idea that you are a "yes man", but this is just a way to justify unjustified behaviour.

Treat this as an official warning that you will be banned if you persist in this attitude.

Sensible debate is fine but not what we have seen from you in the past week. Normally we deal with these things privately but I have no doubt you would announce it publicly so am forced to deal with it like this.

I am sorry to everyone has been forced to endure the last few days and hope things can now return to normal.

This will be my last post here. The forums here have gone to the dogs over the last couple of years...and it's not just because of the likes of Rogo as you might have people believe Iain.

Before anyone educated at the School of the Bloody Obvious jumps in - I'm totally aware that this is only my opinion and I don't have to read or post here.

So I'm just going to make a couple of points about your last statement - then leave it
1. At the risk of being seen to be sticking up for Rogo, he's not the only person here who should be seen as deliberately irritating people. There are a set few individuals commenting on the subject consistently and simply adding fuel to the fire. They are extremely obvious and should be to you. Fine - if you want to point the finger at one individual, then do so - it is your forum after all. But it's really disingenuous to suggest he's the sole culprit. The grown ups on these boards could just ignore the posts...advice once given to myself by the legendary Erik Rutins many years ago (one of the few decent blokes still kicking around here)

2. Are you aware how distasteful it is reading your forums at the moment? New members must stumble in here, see the bar fight going on and bugger off. And again - it's not just Rogo. It takes two or more people to have an argument.

3. Specifically about your pricing. Again, for the most part I have no problem with your pricing. I think your new games are very reasonably priced given the work involved, but like most other I have a beef with the pricing of your older titles...particularly where there is a sequel out. BUT - one of your arguments for your pricing is the niche market...so how does that fit with
quote:

On every measure things are booming

Either it's niche or it's not. If it's heading "out of niche", does that suggest price reductions in the future? Just asking - don't particularly care. I'm more wanting to ask how is it prices are high because we're niche but things are booming?

4. And you do realise what this sounds like
quote:

Then it was customer service and you were clearly shouted down

What that is suggesting - which by the way has been what is being witnessed - is people shouting louder and more often than the other person. Again - I point you to other culprits whilst you point at an individual.

Do I like that any post that shows up, Rogo jumps in with a sideswipe at your policy? No...not really. Does it get any better when any one of your yes men who would "willingly pay $300 for game Y" shows up and spits some fuel on the fire? Nope. Does it leave a bad taste in my mouth when one person is singled out amongst a whole host of antagonists? Yep.

This particular post was about one guy informing his forum "friends" who may not be as affluent as some other gamers that they could get a really good game at a discounted price...and it turned into another venomous mess.

Just for the record this is what he actually posted
quote:

ORIGINAL: rosseau
Not looking to hurt Matrix here. I'm a regular customer and hope to buy all the new releases.

But there are those that really can't afford games these days at all, and could use a break. So go to Gamersgate just this time. I paid full for both, and love 'em.

to which I believe (on a different thread or this - who the hell knows anymore) one of your more ardent followers has suggested if someone can't afford a game they shouldn't be playing games (that's just one of the many ridiculous posts that you choose to ignore in light of going after Rogo) - I guess the point being what? Get a job? Get a better job? Run a gaming company? I don't really know. It was a ridiculous thing to say anyway. Why, if someone cannot afford a full price game, should they not be gaming at all?

By the way - to all those willing to pay $300 for game X - enjoy your niche market as it disappears if any of these developers or publishers EVER actually listen to your ****e.

And demo's work. You should put some time into doing them right and you might see that.

Anyway - Erik and Matrix - I wish you all the very, very best. I do. Great company and you are (as I said) legendary.

_____________________________

JudgeDredd
I AM the Law!

(in reply to Iain McNeil)
Post #: 44
RE: Unity of Command Bundle $7.49 - 4/28/2013 11:00:46 AM   
Hertston


Posts: 3478
Joined: 8/17/2002
From: Plymouth, UK
Status: offline
Well, speaking personally, all I've been 'forced to endure' is several paragraphs full of hyperbole attempting to justify an 'official warning' for posts perfectly compliant with forum rules that you just don't happen to like.

Might be just me, though.




(in reply to Iain McNeil)
Post #: 45
RE: Unity of Command Bundle $7.49 - 4/28/2013 12:17:03 PM   
Iain McNeil


Posts: 1974
Joined: 10/26/2004
From: London
Status: offline
It's true there are others who have said things they should not and if they persist they'll also get warnings. The attitudes here have turned very bitter and destructive and it's not good for anyone. The reason Rogo was warned is because he is heavily involved in the discussions that are creating this poisonous atmosphere and all polite attempts to move things to a more friendly productive discussion have failed. 2 others have also been warned privately ( one who spoke for us and one against).

There is serious damage being done to the community as its turning people against each other for no good reason.

We've tried to let it run without intervening but when incorrect info is posted we have to step in and then it flares up again.

It seems this subject is not one that can be discussed without it getting very heated. We really don't want to upset anyone or stop them having their say but when there are 6 threads covering it, it's out of control with nothing productive being said in them. Just bitter rants and counter rants. Each getting more personal than the last.

We'll discuss internally how best to get the forum on track. Suggestions on this much more welcome than more advice on prices would be appreciated! While we have extensive experience on publishing games we are happy to admit we have less experience at community forum management. That is something we've had to learn as we go! :)

_____________________________

Iain McNeil
Director
Slitherine Software
Website http://www.slitherine.com

(in reply to Hertston)
Post #: 46
RE: Unity of Command Bundle $7.49 - 4/28/2013 12:22:16 PM   
Rtwfreak

 

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I think a mid year sale would be in order Iain? <grinning bear>

(in reply to Iain McNeil)
Post #: 47
RE: Unity of Command Bundle $7.49 - 4/28/2013 12:39:35 PM   
Iain McNeil


Posts: 1974
Joined: 10/26/2004
From: London
Status: offline
Maybe I am over reacting so we'll review this tomorrow. It has been a frustrating week so will give it till tomorrow to make sure there is no knee jerk reaction.

The customer loyalty thing really hurt. Our entire structure is designed to reward loyal fans. We give early adopter discounts on numerous games, we don't cut prices after release to penalise early adopters. There are a host of things we do for our fans and the suggestion that some random RTS is giving more to their customers a 25% pre order discount pushed me over the edge:)

Let's see how long it takes for the to do a 50% off sales that means those who pre-ordered have been cheated...

Anyway enough for now - I need to calm down :)

_____________________________

Iain McNeil
Director
Slitherine Software
Website http://www.slitherine.com

(in reply to Rtwfreak)
Post #: 48
RE: Unity of Command Bundle $7.49 - 4/28/2013 1:14:34 PM   
Dragoon


Posts: 167
Joined: 3/2/2003
From: Rio Grande do Sul
Status: offline

quote:

ORIGINAL: Iain McNeil
Suggestions on this much more welcome than more advice on prices would be appreciated! While we have extensive experience on publishing games we are happy to admit we have less experience at community forum management. That is something we've had to learn as we go! :)


I would suggest at a certain point, for example right now, just merge all relevant threads about a certain issue (like this pricing thing) into one new thread. Then dump all the offtopic post found scattered in other threats about same issue into this new thread as well. For example the majority of the posts in this thread including mine.
Instead to close/delete post and threads, centralize them instead and just let it run freely, quietly while ignoring it. Because of the Internet nature and it impersonality, after a while even fruitful discussions come to and end as people are no longer willing to be convinced and it all become about "proving your point and showing why everyone else is wrong".

(in reply to Iain McNeil)
Post #: 49
RE: Unity of Command Bundle $7.49 - 4/28/2013 1:46:16 PM   
Rtwfreak

 

Posts: 381
Joined: 12/11/2011
Status: offline

quote:

ORIGINAL: Dragoon


quote:

ORIGINAL: Iain McNeil
Suggestions on this much more welcome than more advice on prices would be appreciated! While we have extensive experience on publishing games we are happy to admit we have less experience at community forum management. That is something we've had to learn as we go! :)


I would suggest at a certain point, for example right now, just merge all relevant threads about a certain issue (like this pricing thing) into one new thread. Then dump all the offtopic post found scattered in other threats about same issue into this new thread as well. For example the majority of the posts in this thread including mine.
Instead to close/delete post and threads, centralize them instead and just let it run freely, quietly while ignoring it. Because of the Internet nature and it impersonality, after a while even fruitful discussions come to and end as people are no longer willing to be convinced and it all become about "proving your point and showing why everyone else is wrong".



I disagree with Dragoons request and I think he is wrong.

(in reply to Dragoon)
Post #: 50
RE: Unity of Command Bundle $7.49 - 4/28/2013 7:09:55 PM   
Erik Rutins

 

Posts: 32939
Joined: 3/28/2000
From: Vermont, USA
Status: online
I just wanted to add a note about distribution releases. Some of what you've all observed has also had to do with growing pains here. In the past, we had some extra bandwidth beyond our exclusive releases. Both in order to make available to our community releases that were not exclusives (but which we felt were great games) and in order to try to establish a working relationship with those developers which might lead to an exclusive arrangement in the future, we tended to include at lot of distribution releases in our catalog. All of these were treated exactly the same way as an exclusive release at that time, from release through support, though obviously we had less leverage over a non-exclusive developer than one that was exclusive to us and that was probably the main historical downside, that sometimes these releases were not as well supported as our own.

More recently though, the success we've had means that we've got more exclusive releases in the works with more developers than ever before, but we also already had more distribution releases signed up as well. There is often unfortunately a lag between the increase in workload that growth creates and the time when bandwidth catches up with the additional workload. There are a number of great games (I'm thinking especially about Achtung Panzer and Unity of Command) that ended up as distribution releases but at a time when we had to internally devote more and more of our time to our exclusive releases. Complicating this is the additional change over the last five years of widely varying price structures for distribution releases, where they are often on many other online stores and there's very little coordination on pricing. We did not have the internal bandwidth to monitor external pricing and we are not generally notified by these developers if the price changes elsewhere.

These issues then create a dual problem - first we can be seen as overpricing these games and second if we can't support them as well as our exclusive games, at the same time we become just another distributor. Neither of those is really where we want to be. We realized this internally and made changes to make sure we did not disappoint developers or customers, but unfortunately we do not turn on a dime, we're a bit more of a ship now that takes a while to change course. These releases unfortunately got caught in the middle.

There were two more complicating factors as well.

First on Achtung Panzer we've been trying unsuccessfully to adapt their updates, which are quite unique, to our update process. Communication issues have compounded the challenge there, but ultimately it's been an issue of bandwidth. Their updates work fine with our release, but the installation process is complicated and our customers cannot access them or be notified about them through the normal means. We have access to release additional expansions/DLCs for this release, but we wanted to sort out the updating before that happened, so it has remained in limbo. I apologize for that. We recently increased our production bandwidth and this is still on our radar and I expect it to be fully addressed this year.

Second on Unity of Command. We received news of an update and expansion to that right before the end of our production schedule for the year in 2012. We had a very full schedule and had a large backlog of updates to work on and release for our exclusive games by the time we heard about this. If we'd known about it earlier, we could have scheduled for it better but when it comes to distribution releases we don't work as closely with the developers and things like this often happen. Unfortunately, we had to decide what we could do with the time we had left before Christmas as we could not do everything. We decided to focus on getting the pending exclusive releases and updates out as to do otherwise would be unfair to our exclusive developers. We released Unity of Command: Red Turn and the new update as soon as we could in the new year. Apologies for that as well. On the positive side, with our additional production bandwidth, if the same thing happened this year we would not have had to make that choice, we could do both.

Going forward, we intend to support the distribution releases we already have in our catalog, but we do not plan to add any new ones (though an exception is always possible if it makes sense, but only if we can support it as we do an exclusive release).

Regards,

- Erik

_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Rtwfreak)
Post #: 51
RE: Unity of Command Bundle $7.49 - 4/28/2013 7:20:50 PM   
grogmaster


Posts: 36
Joined: 4/25/2013
Status: offline
quote:

ORIGINAL: Iain McNeil

Rogo you are either deliberately trying to irritate other people or completely unaware of the impact of your statements. This is a place for people to talk about a hobby they love. You are spoiling it for them. Every incorrect statement you've made has been called out and rather than admit you are wrong you just make a new incorrect statement. When you lost the price argument it became about research. Then it was customer service and you were clearly shouted down. Then it was about iPad Panzer Corps being late or implying we were not doing it. Now Slitherine are apparently in trouble and know things have to change? Seriously on what measure are are we in trouble?

Sales volume - no - explained
Sales value - no - explained
Old game sales - no - explained
New blood - no - explained
Customer support - no - explained
New developers - no - explained
Release schedule - no - explained

On every measure things are booming

We try and operate an open forum but that requires a level of responsibility by the users. You have not adhered to the basic forum etiquette and rules. You hide behind this idea that you are a "yes man", but this is just a way to justify unjustified behaviour.

Treat this as an official warning that you will be banned if you persist in this attitude.

Sensible debate is fine but not what we have seen from you in the past week. Normally we deal with these things privately but I have no doubt you would announce it publicly so am forced to deal with it like this.

I am sorry to everyone has been forced to endure the last few days and hope things can now return to normal.


So the true Iain finally comes out. Is this the technique you use when you censor articles about Matrix products written at wargamer.com?

I suppose it was just a matter of time until the censor police arrived on the scene to shut everyone up.

Typical Slitherine policy.

< Message edited by grogmaster -- 4/28/2013 7:21:27 PM >

(in reply to Iain McNeil)
Post #: 52
RE: Unity of Command Bundle $7.49 - 4/28/2013 7:26:56 PM   
grogmaster


Posts: 36
Joined: 4/25/2013
Status: offline

quote:

ORIGINAL: Iain McNeil

It's true there are others who have said things they should not and if they persist they'll also get warnings. The attitudes here have turned very bitter and destructive and it's not good for anyone. The reason Rogo was warned is because he is heavily involved in the discussions that are creating this poisonous atmosphere and all polite attempts to move things to a more friendly productive discussion have failed. 2 others have also been warned privately ( one who spoke for us and one against).

There is serious damage being done to the community as its turning people against each other for no good reason.

We've tried to let it run without intervening but when incorrect info is posted we have to step in and then it flares up again.

It seems this subject is not one that can be discussed without it getting very heated. We really don't want to upset anyone or stop them having their say but when there are 6 threads covering it, it's out of control with nothing productive being said in them. Just bitter rants and counter rants. Each getting more personal than the last.

We'll discuss internally how best to get the forum on track. Suggestions on this much more welcome than more advice on prices would be appreciated! While we have extensive experience on publishing games we are happy to admit we have less experience at community forum management. That is something we've had to learn as we go! :)


Iain, were not concerned about helping get your forum "back on track", because the forum is meant to be an outlet for customers. If you blatantly refuse us to discuss this topic with Gestapo intentions then you're obviously not concerned about the welfare of your clients/consumers.

This forum reflects the way in which you run your business. If you ran your business in a more acceptable way to your target audience, you wouldn't have this issue. So the world is watching what you do, now. What's your move? We've all become alert of your poor practices.

(in reply to Iain McNeil)
Post #: 53
RE: Unity of Command Bundle $7.49 - 4/28/2013 7:30:52 PM   
grogmaster


Posts: 36
Joined: 4/25/2013
Status: offline
quote:

ORIGINAL: rogo727

I agree. Slitherine knows they have problem. I trust this has opened their eyes. When they try and BS someone who has worked in retail 20 plus years I called them out. And while slitherine has plenty of banner waving drones I'm not one of them. When I just picked up a game for 7.49 that they are charging 39.99 for I had to say something. When they say new games are announced they fail to mention that it may be years away from release. It's almost down right deceitful at times. I have said my peace. If others choose to attack me well then i have to respond. And this "thing" goes on and on and on and on....get it?
quote:

ORIGINAL: shunwick

Frankly, I think we need more threads on this subject. How many have we got now? Three? Four? Not nearly enough.

Parusski has once again nailed it.

Best wishes,
Steve

PS: I miscounted. We now have 6 threads if you include Grogmaster's attempt to resurrect an old thread (which I am sure we should have got on discount). Way to to go people. With a bit more effort I think we can easily get it into double figures.



Rogo, I'm not so sure that this has opened their eyes. The management is as stubborn as a mule.



< Message edited by grogmaster -- 4/28/2013 7:31:20 PM >

(in reply to rogo727)
Post #: 54
RE: Unity of Command Bundle $7.49 - 4/29/2013 12:14:27 AM   
british exil


Posts: 1539
Joined: 5/4/2006
From: Lower Saxony Germany
Status: offline

quote:

ORIGINAL: grogmaster


quote:

ORIGINAL: Iain McNeil

It's true there are others who have said things they should not and if they persist they'll also get warnings. The attitudes here have turned very bitter and destructive and it's not good for anyone. The reason Rogo was warned is because he is heavily involved in the discussions that are creating this poisonous atmosphere and all polite attempts to move things to a more friendly productive discussion have failed. 2 others have also been warned privately ( one who spoke for us and one against).

There is serious damage being done to the community as its turning people against each other for no good reason.

We've tried to let it run without intervening but when incorrect info is posted we have to step in and then it flares up again.

It seems this subject is not one that can be discussed without it getting very heated. We really don't want to upset anyone or stop them having their say but when there are 6 threads covering it, it's out of control with nothing productive being said in them. Just bitter rants and counter rants. Each getting more personal than the last.

We'll discuss internally how best to get the forum on track. Suggestions on this much more welcome than more advice on prices would be appreciated! While we have extensive experience on publishing games we are happy to admit we have less experience at community forum management. That is something we've had to learn as we go! :)


Iain, were not concerned about helping get your forum "back on track", because the forum is meant to be an outlet for customers. If you blatantly refuse us to discuss this topic with Gestapo intentions then you're obviously not concerned about the welfare of your clients/consumers.

This forum reflects the way in which you run your business. If you ran your business in a more acceptable way to your target audience, you wouldn't have this issue. So the world is watching what you do, now. What's your move? We've all become alert of your poor practices.


It seems that comments are not being read correctly. Please read what Iain wrote and compare the comments made afterwards. Iain did not forbid us to have our say in certain matters, he just asked us to be polite about it. He did also say that he had had a busy week and he would try to calm down before commenting, he also apologised for his mistake in earlier posts in this thread.

Some members seem to want to pour poison into the froums, just to start arguments about trivial matters.

We are all grown ups here in the forums. All of us want to get the best out of our moneys worth and that includes playing the games we buy and having fun.
I work in the sales business, if someone does not want the goods I have on offer, being to expensive, bad quality or for whatever reason. They are allowed to go somewhere else to purchase their goods. I am sad to lose a custoumer, but I will not force him to purchase goods that zhey do not want from me.
I for my part follow the forums here and read about new releases, there are always people saying that if the game were to be released straight away they would pay any price, close an eye to any bugs that might still be around. Matix may not be the cheapest place to buy games, but they do have quality, games are patched if any problems arise. If a game is registered, a download is always avalible later, if a copy goes missing or pc crashes.

I do feel sad when members start to quibble and fight on the forum, it takes away the fun side to the forums and games. I also feel if someone has something personal to say, PM or mail is a way to solve problems. I am not pointing my finger at anyone, when I say what I just have in the last sentence. Two bads do not make a good.


Mat


_____________________________

"It is not enough to expect a man to pay for the best, you must also give him what he pays for." Alfred Dunhill

WitE,UV,AT,ATG,FoF,FPCRS

(in reply to grogmaster)
Post #: 55
RE: Unity of Command Bundle $7.49 - 4/29/2013 3:08:12 AM   
rosseau

 

Posts: 1074
Joined: 9/13/2009
Status: offline
Rtwfreak, I would have gladly gifted you the game, but the price went back up

You never know what a fellow poster may be going through, so always good to show kindness and love. People can make a difference, even on a "games" forum.



(in reply to british exil)
Post #: 56
RE: Unity of Command Bundle $7.49 - 4/29/2013 8:52:05 AM   
grogmaster


Posts: 36
Joined: 4/25/2013
Status: offline

quote:

ORIGINAL: british exil


quote:

ORIGINAL: grogmaster


quote:

ORIGINAL: Iain McNeil

It's true there are others who have said things they should not and if they persist they'll also get warnings. The attitudes here have turned very bitter and destructive and it's not good for anyone. The reason Rogo was warned is because he is heavily involved in the discussions that are creating this poisonous atmosphere and all polite attempts to move things to a more friendly productive discussion have failed. 2 others have also been warned privately ( one who spoke for us and one against).

There is serious damage being done to the community as its turning people against each other for no good reason.

We've tried to let it run without intervening but when incorrect info is posted we have to step in and then it flares up again.

It seems this subject is not one that can be discussed without it getting very heated. We really don't want to upset anyone or stop them having their say but when there are 6 threads covering it, it's out of control with nothing productive being said in them. Just bitter rants and counter rants. Each getting more personal than the last.

We'll discuss internally how best to get the forum on track. Suggestions on this much more welcome than more advice on prices would be appreciated! While we have extensive experience on publishing games we are happy to admit we have less experience at community forum management. That is something we've had to learn as we go! :)


Iain, were not concerned about helping get your forum "back on track", because the forum is meant to be an outlet for customers. If you blatantly refuse us to discuss this topic with Gestapo intentions then you're obviously not concerned about the welfare of your clients/consumers.

This forum reflects the way in which you run your business. If you ran your business in a more acceptable way to your target audience, you wouldn't have this issue. So the world is watching what you do, now. What's your move? We've all become alert of your poor practices.


It seems that comments are not being read correctly. Please read what Iain wrote and compare the comments made afterwards. Iain did not forbid us to have our say in certain matters, he just asked us to be polite about it. He did also say that he had had a busy week and he would try to calm down before commenting, he also apologised for his mistake in earlier posts in this thread.

Some members seem to want to pour poison into the froums, just to start arguments about trivial matters.

We are all grown ups here in the forums. All of us want to get the best out of our moneys worth and that includes playing the games we buy and having fun.
I work in the sales business, if someone does not want the goods I have on offer, being to expensive, bad quality or for whatever reason. They are allowed to go somewhere else to purchase their goods. I am sad to lose a custoumer, but I will not force him to purchase goods that zhey do not want from me.
I for my part follow the forums here and read about new releases, there are always people saying that if the game were to be released straight away they would pay any price, close an eye to any bugs that might still be around. Matix may not be the cheapest place to buy games, but they do have quality, games are patched if any problems arise. If a game is registered, a download is always avalible later, if a copy goes missing or pc crashes.

I do feel sad when members start to quibble and fight on the forum, it takes away the fun side to the forums and games. I also feel if someone has something personal to say, PM or mail is a way to solve problems. I am not pointing my finger at anyone, when I say what I just have in the last sentence. Two bads do not make a good.


Mat



Perhaps you missed the end result of his thread? He issued a warning to someone who "had their say". Therefore, he is likely to do it again. We can then make the assumption that we can have "our say" in these forums at the risk of getting warnings/banned. So in essence, we cannot have "our say".

(in reply to british exil)
Post #: 57
RE: Unity of Command Bundle $7.49 - 4/29/2013 8:53:09 AM   
rhondabrwn


Posts: 2024
Joined: 9/29/2004
From: Snowflake, Arizona
Status: offline

quote:

ORIGINAL: rosseau

Rtwfreak, I would have gladly gifted you the game, but the price went back up

You never know what a fellow poster may be going through, so always good to show kindness and love. People can make a difference, even on a "games" forum.





Amen! A lesson we should all take to heart

_____________________________

Love & Peace,

Far Dareis Mai

My old Piczo site seems to be gone, so no more Navajo Nation pics :(

(in reply to rosseau)
Post #: 58
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