From: Lower Saxony Germany
ORIGINAL: Iain McNeil
It's true there are others who have said things they should not and if they persist they'll also get warnings. The attitudes here have turned very bitter and destructive and it's not good for anyone. The reason Rogo was warned is because he is heavily involved in the discussions that are creating this poisonous atmosphere and all polite attempts to move things to a more friendly productive discussion have failed. 2 others have also been warned privately ( one who spoke for us and one against).
There is serious damage being done to the community as its turning people against each other for no good reason.
We've tried to let it run without intervening but when incorrect info is posted we have to step in and then it flares up again.
It seems this subject is not one that can be discussed without it getting very heated. We really don't want to upset anyone or stop them having their say but when there are 6 threads covering it, it's out of control with nothing productive being said in them. Just bitter rants and counter rants. Each getting more personal than the last.
We'll discuss internally how best to get the forum on track. Suggestions on this much more welcome than more advice on prices would be appreciated! While we have extensive experience on publishing games we are happy to admit we have less experience at community forum management. That is something we've had to learn as we go! :)
Iain, were not concerned about helping get your forum "back on track", because the forum is meant to be an outlet for customers. If you blatantly refuse us to discuss this topic with Gestapo intentions then you're obviously not concerned about the welfare of your clients/consumers.
This forum reflects the way in which you run your business. If you ran your business in a more acceptable way to your target audience, you wouldn't have this issue. So the world is watching what you do, now. What's your move? We've all become alert of your poor practices.
It seems that comments are not being read correctly. Please read what Iain wrote and compare the comments made afterwards. Iain did not forbid us to have our say in certain matters, he just asked us to be polite about it. He did also say that he had had a busy week and he would try to calm down before commenting, he also apologised for his mistake in earlier posts in this thread.
Some members seem to want to pour poison into the froums, just to start arguments about trivial matters.
We are all grown ups here in the forums. All of us want to get the best out of our moneys worth and that includes playing the games we buy and having fun.
I work in the sales business, if someone does not want the goods I have on offer, being to expensive, bad quality or for whatever reason. They are allowed to go somewhere else to purchase their goods. I am sad to lose a custoumer, but I will not force him to purchase goods that zhey do not want from me.
I for my part follow the forums here and read about new releases, there are always people saying that if the game were to be released straight away they would pay any price, close an eye to any bugs that might still be around. Matix may not be the cheapest place to buy games, but they do have quality, games are patched if any problems arise. If a game is registered, a download is always avalible later, if a copy goes missing or pc crashes.
I do feel sad when members start to quibble and fight on the forum, it takes away the fun side to the forums and games. I also feel if someone has something personal to say, PM or mail is a way to solve problems. I am not pointing my finger at anyone, when I say what I just have in the last sentence. Two bads do not make a good.
"It is not enough to expect a man to pay for the best, you must also give him what he pays for." Alfred Dunhill