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Re-Downloading Titles

 
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Re-Downloading Titles - 4/3/2013 11:55:24 PM   
tgb

 

Posts: 719
Joined: 7/8/2005
Status: online
Long story short, my hard drive blew up not long ago and took a lot of my games with it. I have a new rig, and I remember reading that unlimited downloads are available now that Digital River is no longer in the picture. I've been going over my list of games in the Members' Club, but can't find a way to download them.

Am I missing something?
Post #: 1
RE: Re-Downloading Titles - 4/4/2013 1:42:06 PM   
VPaulus

 

Posts: 1373
Joined: 6/23/2011
From: Portugal
Status: offline
Just login to your Matrix Members account in :

http://www.matrixgames.com/members/

After login, select "Open Helpdesk Ticket" at your right. In your message please write which games you want to download. If you still have some order details provide them as it will be easier for us to locate your orders. We'll provide then a mean to download your games.

(in reply to tgb)
Post #: 2
RE: Re-Downloading Titles - 4/5/2013 11:20:41 PM   
tgb

 

Posts: 719
Joined: 7/8/2005
Status: online
Thanks

(in reply to VPaulus)
Post #: 3
RE: Re-Downloading Titles - 4/8/2013 6:26:25 PM   
cclynch

 

Posts: 1
Joined: 4/8/2013
Status: offline
I cannot open a help ticket for re-download since I am not allowed/cannot write in the comments box. Please advise.

*Edit: Found similar problem and solution on the forum. Writing an email instead.

< Message edited by cclynch -- 4/8/2013 6:31:40 PM >

(in reply to tgb)
Post #: 4
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