Matrix Games Forums

Battle Academy Mega Pack releases on SteamDeal of the Week Da Vinci's Art of WarCivil War II Patch 1.4 public BetaHappy Easter!Battle Academy is now available on SteamPlayers compare Ageods Civil War to Civil War IIDeal of the week - An updated War in the East goes half Price!Sign up for the Qvadriga beta for iPad and Android!Come and say hi at Pax and SaluteLegends of War goes on sale!
Forums  Register  Login  Photo Gallery  Member List  Search  Calendars  FAQ 

My Profile  Inbox  Address Book  My Subscription  My Forums  Log Out

Ordering a Hard Copy

 
View related threads: (in this forum | in all forums)

Logged in as: Guest
Users viewing this topic: none
  Printable Version
All Forums >> [General] >> Unofficial Tech Support By Gamers for Gamers >> Ordering a Hard Copy Page: [1]
Login
Message << Older Topic   Newer Topic >>
Ordering a Hard Copy - 3/24/2013 12:56:31 PM   
Kabar

 

Posts: 5
Joined: 3/24/2013
Status: offline
Hi

I did a quick search but couldn't find anything relevant.

Now that Matrix and Slitherine have merged, if I order a hard copy from Matrix Games, will it be sent from Slitherine in the UK (where I live) and avoid any extra charges? Or will I need to register at Slitherine?

Cheers

Kabar
Post #: 1
RE: Ordering a Hard Copy - 3/24/2013 2:56:18 PM   
VPaulus

 

Posts: 1144
Joined: 6/23/2011
From: Portugal
Status: offline
Hi welcome.
It doesn't matter if you purchase through Slitherine or Matrix shop, the boxed editions are always sent from US to every part of the world.
BTW there isn't a great difference in the posting price.

(in reply to Kabar)
Post #: 2
RE: Ordering a Hard Copy - 3/24/2013 6:16:48 PM   
Kabar

 

Posts: 5
Joined: 3/24/2013
Status: offline
Thanks for your reply, VPaulus. I fancy grabbing some hard copies of Close Combat titles which is why I was asking.

It's not P&P I'm concerned about though but the charge HM Customs like to place on goods coming in from the US.

Cheers

Kabar


(in reply to VPaulus)
Post #: 3
RE: Ordering a Hard Copy - 3/24/2013 8:47:20 PM   
VPaulus

 

Posts: 1144
Joined: 6/23/2011
From: Portugal
Status: offline
We were told by CustomCD (our partner for the boxed editions) that orders for Europe will not play any customs tax.

I'll ask someone from our office to confirm this.

< Message edited by VPaulus -- 3/24/2013 8:48:04 PM >

(in reply to Kabar)
Post #: 4
RE: Ordering a Hard Copy - 3/24/2013 9:15:06 PM   
Kabar

 

Posts: 5
Joined: 3/24/2013
Status: offline
Oh, if it that's the case then that's great!

The last time I ordered a box copy, I think it was TOAW III, it got a charge but that was 2-3 years ago.

Cheers

Kabar

(in reply to VPaulus)
Post #: 5
RE: Ordering a Hard Copy - 3/24/2013 9:36:03 PM   
VPaulus

 

Posts: 1144
Joined: 6/23/2011
From: Portugal
Status: offline
As soon as I get the confirmation, I'll post it here.

(in reply to Kabar)
Post #: 6
RE: Ordering a Hard Copy - 3/25/2013 3:07:54 AM   
Vasquez


Posts: 301
Joined: 12/29/2000
From: München, Bayern, Deutschland
Status: offline

quote:

ORIGINAL: VPaulus

It doesn't matter if you purchase through Slitherine or Matrix shop, the boxed editions are always sent from US to every part of the world.



Since when? Is the german store closed? My last 20 boxed editions came from there ;)

_____________________________

KP, BiN, BiI, HttR, TOAWIII, Campaign Series, GoA, AGEOD:ACW, CC:TLD,CC:WaR, Advanced Tactics, FoF, CoG:EE,
GG:WAW, GG:WbtS, GG:EDtBtR, GG:WitE, WitP:AE, GB:M, PzCorps, Scourge of War Series, AP:OS, C:TGW

http://7idGaming.de

(in reply to VPaulus)
Post #: 7
RE: Ordering a Hard Copy - 3/25/2013 12:28:31 PM   
Iain McNeil


Posts: 1879
Joined: 10/26/2004
From: London
Status: offline
Without warning the German warehouse was closed on 1st March by Custom CD and now everything has to ship from the US but they do it in a bulk way that means the prices change very little and some are lower. All our German stock is currently on route from Germany to the US. We're promised there will be no issues but we've not seen it running long enough to know for sure if there will be any impact. We're monitoring the situation carefully at the moment and so far we've not seen any major glitches.

_____________________________

Iain McNeil
Director
Slitherine Software
Website http://www.slitherine.com

(in reply to Vasquez)
Post #: 8
RE: Ordering a Hard Copy - 3/25/2013 1:55:49 PM   
Vasquez


Posts: 301
Joined: 12/29/2000
From: München, Bayern, Deutschland
Status: offline
Sounds bad Iain. With the german store an order took only 2-3 days to arrive. Before the german store it took 5-6 weeks! Lets hope its not like this again. Could cost you a lot of your new european customers.

_____________________________

KP, BiN, BiI, HttR, TOAWIII, Campaign Series, GoA, AGEOD:ACW, CC:TLD,CC:WaR, Advanced Tactics, FoF, CoG:EE,
GG:WAW, GG:WbtS, GG:EDtBtR, GG:WitE, WitP:AE, GB:M, PzCorps, Scourge of War Series, AP:OS, C:TGW

http://7idGaming.de

(in reply to Iain McNeil)
Post #: 9
RE: Ordering a Hard Copy - 3/26/2013 2:01:36 PM   
Iain McNeil


Posts: 1879
Joined: 10/26/2004
From: London
Status: offline
It would be good to hear about users experiences on orders placed after the 1st March outside of the US. If you let us know where you are based and how long it takes to reach you that would be great to know.

The postage prices we've seen mean you're better off for small orders and marginally worse off for larger orders. Overall it looks pretty neutral on the price. We've been told it will only add around 1-2 days to shipping times and there will be no customs issues but we've not seen enough to be sure that is the case. We're still hoping it all works fine.

_____________________________

Iain McNeil
Director
Slitherine Software
Website http://www.slitherine.com

(in reply to Vasquez)
Post #: 10
Page:   [1]
All Forums >> [General] >> Unofficial Tech Support By Gamers for Gamers >> Ordering a Hard Copy Page: [1]
Jump to:





New Messages No New Messages
Hot Topic w/ New Messages Hot Topic w/o New Messages
Locked w/ New Messages Locked w/o New Messages
 Post New Thread
 Reply to Message
 Post New Poll
 Submit Vote
 Delete My Own Post
 Delete My Own Thread
 Rate Posts


Forum Software © ASPPlayground.NET Advanced Edition 2.4.5 ANSI

0.070