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CTD when starting game

 
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All Forums >> [New Releases from Matrix Games] >> Commander - The Great War >> Tech Support >> CTD when starting game Page: [1]
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CTD when starting game - 3/14/2013 11:46:42 PM   
pbennett

 

Posts: 11
Joined: 1/29/2009
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Hi,
I get a CTD when trying to start CTGW. I've attached my ctgw.log. I have the latest video drivers and have reinstalled Visual C++. Thanks.

Attachment (1)
Post #: 1
RE: CTD when starting game - 3/14/2013 11:48:49 PM   
pbennett

 

Posts: 11
Joined: 1/29/2009
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Hi,
I've attached the glewinfo also. Thanks.

Attachment (1)

(in reply to pbennett)
Post #: 2
RE: CTD when starting game - 3/18/2013 6:51:47 PM   
Lord Zimoa


Posts: 687
Joined: 10/10/2008
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This is definitely a driver issue, try to download the latest not from the notebook vendor, but straight from the actual graphic card manufacturer.

But I let Szymon have a look as he might have some more technical questions, we will do our best to set you up though.




< Message edited by Lord Zimoa -- 3/18/2013 6:53:45 PM >


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(in reply to pbennett)
Post #: 3
RE: CTD when starting game - 3/18/2013 8:20:33 PM   
pbennett

 

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Joined: 1/29/2009
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Thanks so much; I really appreciate your efforts. I downloaded the latest driver from Intel some time ago as suggested in the README FIRST. Is there another place I should be looking? Thanks again.

(in reply to Lord Zimoa)
Post #: 4
RE: CTD when starting game - 3/19/2013 6:08:42 PM   
Lord Zimoa


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Could you post your Directx Dialog file please, we are looking into this and are building the official patch, so we try and incorporate and solve this for you asap.

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(in reply to pbennett)
Post #: 5
RE: CTD when starting game - 3/19/2013 6:25:18 PM   
pbennett

 

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OK, here's my DXDIAG file. Thanks again

Attachment (1)

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Post #: 6
RE: CTD when starting game - 3/20/2013 1:11:34 PM   
johnnybravo

 

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Hey, according to glewinfo your OpenGL version (driver) should run the game with no problems, but as you can see that is not the case. This is definately the driver issue (reports it can do more than it can reay do). We are trying to find some solution tho. I will post a build for you to try soon.

(in reply to pbennett)
Post #: 7
RE: CTD when starting game - 3/20/2013 3:39:15 PM   
pbennett

 

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Thank you very much!

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Post #: 8
RE: CTD when starting game - 3/21/2013 12:26:15 AM   
johnnybravo

 

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Please unpack attached exe to the CTGW installation folder (rename ctgw.exe that is already there to something else first) and try running the game again. If all goes well we will make it part of next patch.

Fingers crossed.

get exe

(in reply to pbennett)
Post #: 9
RE: CTD when starting game - 3/21/2013 1:39:16 AM   
pbennett

 

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Sorry, no luck. It generates a fatal error: unsupported OpenGL version. I've attached the ctgw.log file.

Attachment (1)

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Post #: 10
RE: CTD when starting game - 3/21/2013 1:49:11 AM   
johnnybravo

 

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Please try another one:

https://dl.dropbox.com/u/3914099/ctgw_gl14_2.7z

(in reply to pbennett)
Post #: 11
RE: CTD when starting game - 3/21/2013 2:35:01 AM   
pbennett

 

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Joined: 1/29/2009
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Making progress CTGW started but came up with an all white screen with menu items in a very faint grey. I was able to see enough to actually start a scenario. That came up with the screen mostly all white with about 8 hexes worth of the map and the intro which I started to click through. Got to 2 of 5 in that and then got an error: "The igxprd32 display driver has stopped working normally... reboot." Screen went to what looked like 800x600 resolution and 8 bit color. So, it's definitely the driver. I've attached the ctgw.log file. I'm going to check the Dell support site to see if they have solution or a driver update. Thanks so much.

Attachment (1)

(in reply to johnnybravo)
Post #: 12
RE: CTD when starting game - 3/21/2013 3:33:36 AM   
pbennett

 

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Found a driver on the Dell Support site which was older than the latest Intel version. Tried it anyway and got the same results as above. I think I need a new PC.

(in reply to pbennett)
Post #: 13
RE: CTD when starting game - 3/21/2013 10:49:43 AM   
johnnybravo

 

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Crap, I really hoped we could make it work. I can't do more I am afraid. Other PC is indeed required (even if just tiny bit newer;).

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Post #: 14
RE: CTD when starting game - 3/21/2013 4:26:54 PM   
pbennett

 

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Thanks for all your efforts. You have indeed done all you can. I'm overdue for an upgrade. As soon as I get some $.

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Post #: 15
RE: CTD when starting game - 3/27/2013 6:45:57 PM   
drbeach1

 

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This game has really been fun I just updated new version 1.3.0 and the counters for the Germans and the french are almost Identical.

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Post #: 16
RE: CTD when starting game - 3/27/2013 8:09:51 PM   
Lord Zimoa


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Ahhh... a visual bug that slipped in, we try and still solve it asap. Thanks for reporting!

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Post #: 17
RE: CTD when starting game - 3/28/2013 8:20:36 PM   
drbeach1

 

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In response to installing new 1.3.0 patch, I just re-installed game and this patch without the beta patch and it works fine. Thanks, hope this helps!

(in reply to Lord Zimoa)
Post #: 18
RE: CTD when starting game - 4/10/2013 4:49:23 PM   
asb010

 

Posts: 1
Joined: 4/10/2013
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Unfortunately I have the same problem. I open the Game Menu, press play and nothing happens.
I've been through this thread and addressed the issues raised but still nothing.
Any assistance you can offer would be greatly appreciated.

The CTGW file says:

Log date: 2013-04-10 14:43:46
[14:43:46][2ad8][3]Commander: The Great War(v 1.1.2)
[14:43:46][2ad8][8]Operating system: Windows 7 Service Pack 1
[14:43:46][2ad8][8]Number of processors: 4
[14:43:46][2ad8][3]Audio device used: Generic Software
[14:43:47][2ad8][Error]================================= C++ stack trace ==================================

[14:43:48][2ad8][Error] (0) gslCfxExit
[14:43:48][2ad8][Error] (0) OpenAdapter
[14:43:48][2ad8][Error] (0) GetD3DKMTProcAddress
[14:43:48][2ad8][Error] (0) ShCompile
[14:43:48][2ad8][Error] (0)
[14:43:48][2ad8][Error] (0)
[14:43:48][2ad8][Error] (0)
[14:43:48][2ad8][Error] (0)



(in reply to drbeach1)
Post #: 19
RE: CTD when starting game - 4/15/2013 3:24:53 AM   
VPaulus

 

Posts: 1373
Joined: 6/23/2011
From: Portugal
Status: online

quote:

ORIGINAL: asb010


Unfortunately I have the same problem. I open the Game Menu, press play and nothing happens.
I've been through this thread and addressed the issues raised but still nothing.
Any assistance you can offer would be greatly appreciated.

The CTGW file says:

Log date: 2013-04-10 14:43:46
[14:43:46][2ad8][3]Commander: The Great War(v 1.1.2)
[14:43:46][2ad8][8]Operating system: Windows 7 Service Pack 1
[14:43:46][2ad8][8]Number of processors: 4
[14:43:46][2ad8][3]Audio device used: Generic Software
[14:43:47][2ad8][Error]================================= C++ stack trace ==================================

[14:43:48][2ad8][Error] (0) gslCfxExit
[14:43:48][2ad8][Error] (0) OpenAdapter
[14:43:48][2ad8][Error] (0) GetD3DKMTProcAddress
[14:43:48][2ad8][Error] (0) ShCompile
[14:43:48][2ad8][Error] (0)
[14:43:48][2ad8][Error] (0)
[14:43:48][2ad8][Error] (0)
[14:43:48][2ad8][Error] (0)




Please attach a DxDiag report file to your message.

(in reply to asb010)
Post #: 20
RE: CTD when starting game - 4/15/2013 8:33:31 AM   
johnnybravo

 

Posts: 68
Joined: 11/13/2012
Status: offline

quote:

ORIGINAL: VPaulus


quote:

ORIGINAL: asb010


Unfortunately I have the same problem. I open the Game Menu, press play and nothing happens.
I've been through this thread and addressed the issues raised but still nothing.
Any assistance you can offer would be greatly appreciated.

The CTGW file says:

Log date: 2013-04-10 14:43:46
[14:43:46][2ad8][3]Commander: The Great War(v 1.1.2)
[14:43:46][2ad8][8]Operating system: Windows 7 Service Pack 1
[14:43:46][2ad8][8]Number of processors: 4
[14:43:46][2ad8][3]Audio device used: Generic Software
[14:43:47][2ad8][Error]================================= C++ stack trace ==================================

[14:43:48][2ad8][Error] (0) gslCfxExit
[14:43:48][2ad8][Error] (0) OpenAdapter
[14:43:48][2ad8][Error] (0) GetD3DKMTProcAddress
[14:43:48][2ad8][Error] (0) ShCompile
[14:43:48][2ad8][Error] (0)
[14:43:48][2ad8][Error] (0)
[14:43:48][2ad8][Error] (0)
[14:43:48][2ad8][Error] (0)




Please attach a DxDiag report file to your message.


This (as usual) looks like a video driver issue. Please provide a glewinfo log.

(in reply to VPaulus)
Post #: 21
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