From: Living in the fair city of Melbourne, Australia
And the continuation. The UK routers received bits of fire from rearward german units and decide to make more sightseeing in german Hinterland. As soon as they get into recovery, they´ll make some nice FO and advance detachement, giving the AI Arty some nice yet unseen targets. I marked what I consider "frontlines" with red and blue lines, to show that the AI obviously has no awareness about such things.
Indeed, retreat lines favour keeping the unit out of harms' way (which is realistic), giving to this to much more weight than to fall back towards one's forces. Introducing the latter preference, is doable and will happen sooner or later in the code. Just keep reminding Dave of this.
On the other hand, routing units - whose morale has been destroyed - shouldn't be able to request on call support as you report these guys are getting.
Yet, all other things being equal, this happening is quite reasonable. Why? There are no German units detached to corner and destroy that British unit forcing a surrender. The British unit is moving quite freely along what is - for all intents and purposes - space empty of enemy forces and APer fire envelopes (as I understood, Harry has tweaked the ranges of firearms so they are shorter). Talking about "front lines" on a system where ZOC's are painfully realistic, doesn't make much sense. Expecting to annihilate a force dispersed over several hundred meters with indirect fires is an unrealistic expectation.
So yes, retreat lines should give priority to rejoin the side forces rather than following the safest route (which might indeed lead troops behind enemy lines). The fact that these safe routes exist, on the other hand, point to a somewhat faulty in planning your defence positions. Flak units or AT units, deployed in the rear on commanding positions with Max Aggro settins will engage with fire any enemy unit coming within their effective APer/AArm range. That would reduce the possibility of having such "gaping holes" in defensive deployments. Keeping a mobile reserve to deal with infiltrating enemy units isn't something unreasonable, either.
Regarding your woes regarding the "arty game". If you have stated these concerns in a number of posts, I'd appreciate very, very much if you could sum them up in one single post, for discussion and focus.
And about the beta testing process: this is public beta testing and it becoming a big chaotic is quite normal and reasonable. If anything, I'd suggest that CTD's and other, rather than being reported in this general thread, would be reported in the Tech support forum (and in these General discussion like threads pointers made to those threads).
By the way, I think Dave invited you to become part of the internal beta testing team. Did you follow up his invitation?