From: Living in the fair city of Melbourne, Australia
I think Matrix will have it sorted by the end of the week. They were very quick with the last build. Only the christmas illness issue slowed them. That was a one off. I hope.....
They're less prompt at keeping us informed sometimes. A quick message to say - it will be up by Friday/Monday/whatever - would be nice. I don't think you can claim that work pressure stops you posting a five second message. Though it's a hassle to do so, of course. It may be, however, that their processes do not include checking posts here at all, except periodically, so they haven't a clue that we're already griping...... (But we still love you, Erik, honestly....)
It may be that we're the smallest title they publish, more or less. That wouldn't surprise me (despite being the best wargame ever made). Hence bottom of the pile.
To be honest, Matrix staff usually handle patches very quickly, given the technology they're using to distribute their stuff - keep in mind that Matrix isn't Steam nor Netflix, so things are slow and comparatively speaking, somewhat inefficient. I don't think they do any kind of "triage" on titles as you suggest, on the contrary, I've seen them supporting painstakingly even the most obvious flops. And I'm also pretty positive that their processes don't include sharing their scheduled tasks with random peeps in the Internet :o)
Wite2 - Lead Tester