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"OUTSTANDING" customer support by Mr. Christian Bassani

 
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"OUTSTANDING" customer support by Mr. Christi... - 2/20/2013 3:43:26 PM   
Yankee1950

 

Posts: 11
Joined: 8/28/2006
Status: offline
I would like to bring to your attention what I - (as a "long time" customer of both Slitherine and Matrix) consider to be an example of "OUTSTANDING" customer support by Mr. Christian Bassani.

I recently upgraded my PC hardware and OS to a Win 7 Gaming Beast. I initially hoped to "port over" my installed games from my old pc to my new pc using a "special" piece of software. Unfortunately that did not work out. Because of this I then had to "reinstall" a large number of my war games - mostly older titles from Matrix that I had purchased over the years. I had "backed up" the original digital download installs - but due to a recent move lost some of the backup DVDs. After reading the appropriate section of customer support on the Matrix website, I completed a "Help Ticket" in order to try and recover (at least some of) the initial install downloads of the games I had lost.

It was my "good fortune" to be assigned Christian as my help desk technician. After reading my help ticket - he immediately set me up with a way I could download my missing games. It was NOT simple for him to do - some of the needed games required him to go back to "Digital River" to get a copy. I know he really didn't have to go that far - as it clearly states on the Matrix website that their Help Desk will "try" to recover older games. But Christian (due to his tireless efforts) was able to recover "EVERY" title that I needed. I cannot praise him enough for his efforts in what I consider to be "above and beyond" the "call of duty".


Please "take note" of his efforts - people like Christian is why I remain a loyal customer of both Slitherine and Matrix.


Best Regards


Tom Sims

Post #: 1
RE: "OUTSTANDING" customer support by Mr. Chr... - 2/20/2013 4:14:03 PM   
parusski


Posts: 4699
Joined: 5/8/2000
From: Wyoming, Even Liberals Welcome
Status: online
Christian Bassani helped me with some issues about a year ago and I agree that he offers "OUTSTANDING" customer service.

_____________________________

"I hate newspapermen. They come into camp and pick up their camp rumors and print them as facts. I regard them as spies, which, in truth, they are. If I killed them all there would be news from Hell before breakfast."- W.T. Sherman

(in reply to Yankee1950)
Post #: 2
RE: "OUTSTANDING" customer support by Mr. Chr... - 2/20/2013 4:40:22 PM   
danlongman

 

Posts: 407
Joined: 3/27/2012
From: Over the hills and far away
Status: offline
I had the same experience this fall when he helped me enormously after I had a hard drive fail.
Christian Bassani got all my games back to me over part of a morning. Outstanding service.

_____________________________

"Patriotism: Your conviction that this country is superior to all other countries because you were born in it." - George Bernard Shaw

(in reply to parusski)
Post #: 3
RE: "OUTSTANDING" customer support by Mr. Chr... - 2/20/2013 7:13:31 PM   
Titanwarrior89


Posts: 3086
Joined: 8/28/2003
From: arkansas
Status: offline
Excellent bunch of guys.....Ok....."Group Hug for Matrix"!

_____________________________

"Before Guadalcanal the enemy advanced at his pleasure. After Guadalcanal, he retreated at ours".

"Mama, There's Rabbits in the Garden"

(in reply to danlongman)
Post #: 4
RE: "OUTSTANDING" customer support by Mr. Chr... - 2/21/2013 10:03:19 AM   
Iain McNeil


Posts: 1960
Joined: 10/26/2004
From: London
Status: online
Thanks guys - they team really appreciate getting this feedback as while they do try to help everyone, not everyone can be helped and some people can get pretty angry when they don't get what they wanted so this helps balance things up and keep up morale!

_____________________________

Iain McNeil
Director
Slitherine Software
Website http://www.slitherine.com

(in reply to Titanwarrior89)
Post #: 5
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