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Can't Access my Download

 
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All Forums >> [New Releases from Matrix Games] >> Conflict of Heroes Series >> Tech Support >> Can't Access my Download Page: [1]
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Can't Access my Download - 2/4/2013 9:49:14 PM   
nd23rin

 

Posts: 3
Joined: 2/4/2013
Status: offline
Hello-

Apparently, I can no longer access the game download from the email I got when purchasing since it is past 14 days. I am eager to play now that the patches have been released, but Im not sure how to do so. I have registered the game on my Matrixgames account and I see a download available in the members section...will that work. It is v 1.17 beta, but I assume it would auto patch?

Thanks,

Nick
Post #: 1
RE: Can't Access my Download - 2/4/2013 10:37:47 PM   
Erik Rutins

 

Posts: 32548
Joined: 3/28/2000
From: Vermont, USA
Status: offline
Hi Nick,

You can contact our Help Desk for a new download link or download yourself from the Members Club as you noticed. As long as you are logged into our site when you purchase a game from our store, it automatically associates it with your Site/Members Club account and allows you re-download from the Members Club automatically.

We're waiting to make sure the v1.18 version is completely stable. If so, we plan to put an updated gold master in the store and release an updated demo. The download version in the store currently still requires the latest update.

Regards,

- Erik


_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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(in reply to nd23rin)
Post #: 2
RE: Can't Access my Download - 2/5/2013 1:06:34 AM   
nd23rin

 

Posts: 3
Joined: 2/4/2013
Status: offline
Ok, I downloaded it but now I am getting all of the XNA errors I have seen others complaining about. I tried running as admin and I dont have any AV. Can you reactivate my download?

(in reply to nd23rin)
Post #: 3
RE: Can't Access my Download - 2/6/2013 2:11:54 PM   
nd23rin

 

Posts: 3
Joined: 2/4/2013
Status: offline
I have sent an email to support@plimus.com to reactivate my download. Can you help expedite this? I wasnt able to get the version I downloaded from the Matrix Games members section to work...I just get tons of XNA errors even after running as admin, no AV programs, etc on Win 7. I did notice for that version that when it tries to install it doesnt recommend any path to install to. You have to create your own path. Could this be a part of the problem?

Nick

(in reply to nd23rin)
Post #: 4
RE: Can't Access my Download - 2/7/2013 4:06:56 PM   
ericbabe


Posts: 10458
Joined: 3/23/2005
Status: offline
Do you mean the XNA incompatible shader error? Have you tried running the Pixel Shader 2.0 version? V1.18 should have support for that.

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