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CTGW.EXE has encountered a problem and needs to close.

 
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All Forums >> [New Releases from Matrix Games] >> Commander - The Great War >> Tech Support >> CTGW.EXE has encountered a problem and needs to close. Page: [1]
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CTGW.EXE has encountered a problem and needs to close. - 12/16/2012 3:19:14 AM   
Drummond1814

 

Posts: 3
Joined: 12/16/2012
Status: offline
I am running a Dell Latitude with Windows XP SP3 on it. I installed Commander the Great War and also the C++ and OpenAL programs included on the disk without any problems. The opening video played as well. But when I got to the screen to launch the actual game I got the following message when I clicked on "Play Commander The Great War": CTGW.EXE HAS ENCOUNTERED A PROBLEM AND NEEDS TO CLOSE. Here is my CTGW.LOG file:

Log date: 2012-12-14 22:46:35
[22:46:35][dd4][3]Commander: The Great War(v 1.1.2)
[22:46:35][dd4][8]Operating system: Windows XP Professional Service Pack 3
[22:46:35][dd4][8]Number of processors: 1
[22:46:35][dd4][3]Audio device used: Generic Software
[22:46:35][dd4][8]OpenGL 1.5: OK
[22:46:35][dd4][8]OpenGL Context version: 1.3
[22:46:35][dd4][8]OpenGL Vendor: ATI Technologies Inc.
[22:46:35][dd4][8]OpenGL Renderer: FireMV 2400 PCI DDR x86/SSE2
[22:46:36][dd4][3]Setting vsync
[22:46:36][dd4][3]Initializing video player
[22:46:36][dd4][8]Allocating new vertex buffer
[22:46:36][dd4][Error]================================= C++ stack trace ==================================

[22:46:37][dd4][Error] (0)
[22:46:37][dd4][Error] (0)
[22:46:37][dd4][Error] (0)
[22:46:37][dd4][Error] (0)

I tried uninstalling and reinstalling the game but got the same error. For what it is worth, I play Commander Europe at War and Commander Napoleon at War on this computer without any issues. Any advice on this error would be appreciated. Thanks.
Post #: 1
RE: CTGW.EXE has encountered a problem and needs to close. - 12/16/2012 12:00:32 PM   
Lord Zimoa


Posts: 703
Joined: 10/10/2008
Status: online
Please be sure you first update your ATI drivers to the latest ones, we have seen this a couple of times before. Than re-install the game and let us know if this solved your problem.

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(in reply to Drummond1814)
Post #: 2
RE: CTGW.EXE has encountered a problem and needs to close. - 12/26/2012 12:27:00 AM   
Drummond1814

 

Posts: 3
Joined: 12/16/2012
Status: offline
I uninstalled the game, updated the ATI drivers, reinstalled the game and I got the exact same error. Then I tried installing the game on another Dell computer also running Windows XP SP3 and got the same error as well.

(in reply to Drummond1814)
Post #: 3
RE: CTGW.EXE has encountered a problem and needs to close. - 12/26/2012 3:19:34 AM   
Myrddraal

 

Posts: 296
Joined: 11/13/2012
Status: offline
When you're updating your ATI drivers, are you using windows update or downloading from the manufacturers website? If windows, please could you try the manufacturers website and let us know if that works.

(in reply to Drummond1814)
Post #: 4
RE: CTGW.EXE has encountered a problem and needs to close. - 1/14/2013 3:22:43 AM   
Drummond1814

 

Posts: 3
Joined: 12/16/2012
Status: offline
I am updating the drivers from the READ ME FIRST! section that you provided in this forum.

(in reply to Myrddraal)
Post #: 5
RE: CTGW.EXE has encountered a problem and needs to close. - 1/16/2013 3:03:18 PM   
johnnybravo

 

Posts: 68
Joined: 11/13/2012
Status: offline
It seems you card only supports OGL v 1.3. Could you please attach glewinfo log?

(in reply to Drummond1814)
Post #: 6
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