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Trouble with start up. Please help

 
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All Forums >> [Current Games From Matrix.] >> [World War I] >> War Plan Orange: Dreadnoughts in the Pacific 1922 - 1930 >> Tech Support >> Trouble with start up. Please help Page: [1]
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Trouble with start up. Please help - 11/25/2012 7:08:02 PM   
T_Patch

 

Posts: 7
Joined: 1/29/2011
Status: offline
I have just now been able to log on and will ask you fine fellows for your help with the WPO game I just bought. When I click on the game, I get to the "loading" screen, the red bar loads all the way, then the screen goes black and that's all she wrote. I have to the use the Task Manager to quit the game and make the black screen go away.
I put in a help ticket, but had to do so without being logged on (as a guest I assume). My e-mail said I had an action taken on my issue and I was given a work order #, but I am unsure as how to access it.
Sorry to be a pain in the rear. Thanks in advance for any help you can give me.
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RE: Trouble with start up. Please help - 11/25/2012 11:54:36 PM   
T_Patch

 

Posts: 7
Joined: 1/29/2011
Status: offline
Matrix support was very helpful in helping me with this issue. If anyone has Windows Vista service pack 2 and gets a black screen after the load page, I went into the game subfolder and where it said "video", I changed it to "_video" and it worked beautifully. Thanks help desk!

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