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Download link unavailable on website after purchase

 
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All Forums >> [New Releases from Matrix Games] >> Close Combat Series >> Close Combat: Panthers in the Fog >> Tech Support >> Download link unavailable on website after purchase Page: [1]
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Download link unavailable on website after purchase - 11/20/2012 1:26:26 PM   
inquisiteur

 

Posts: 27
Joined: 12/22/2006
Status: offline
Hi bought the game including the physical shipment.

Got a link on my email to download the game. However on the website "my products" under the "Downloads" column I see "No Downloads Available".

Is that temporary ? or that's because I order digital + physical ? (in which cas it would be inconvenient to me )

Thanks
Post #: 1
RE: Download link unavailable on website after purchase - 11/20/2012 2:41:06 PM   
Iain McNeil


Posts: 1878
Joined: 10/26/2004
From: London
Status: offline
Sorry you are having problems. The email you receive will contain your download link and serial. You do not download from the Matrix site direct - you download via the Amazon cloud through our payment provider Plimus.

_____________________________

Iain McNeil
Director
Slitherine Software
Website http://www.slitherine.com

(in reply to inquisiteur)
Post #: 2
RE: Download link unavailable on website after purchase - 11/26/2012 6:59:32 PM   
VonManstein


Posts: 60
Joined: 2/18/2009
Status: offline
I also bought the game including the physical shipment. I think that includes free downloads, any time, not only one. The link send me to a page in wich appears "No Downloads Available".



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"Si vis pacem, para bellum"

(in reply to Iain McNeil)
Post #: 3
RE: Download link unavailable on website after purchase - 11/26/2012 7:20:14 PM   
VPaulus

 

Posts: 1140
Joined: 6/23/2011
From: Portugal
Status: offline
http://www.matrixgames.com/support/faq.asp?id=8

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Post #: 4
RE: Download link unavailable on website after purchase - 11/26/2012 8:17:48 PM   
Iain McNeil


Posts: 1878
Joined: 10/26/2004
From: London
Status: offline
If anyone does not receive the download link please let support know via the Helpdesk as this really shouldn't happen so we need to dig in to why you are not getting download links but we need to check the orders where it occurred as its not happening for most people. If you buy the boxed version you get the download version as well and can download as often as you like.

_____________________________

Iain McNeil
Director
Slitherine Software
Website http://www.slitherine.com

(in reply to VPaulus)
Post #: 5
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