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Trying to buy but...

 
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Trying to buy but... - 11/13/2012 7:04:05 PM   
stormbringer3

 

Posts: 524
Joined: 7/26/2007
From: Staunton, Va.
Status: offline
I tried to buy this title a few hours ago but ran into a small snag. I went to the help desk and put priority 1 on the ticket but after it was sent, it showed as a priority 3. I waited for awhile and tried to update it as priority 1 but it still shows as a 3. I've only had to use the help desk once over the years so I have no idea on the timeframe between a priority 1 or a priority 3 response. I was hoping to buy this title today. I'd love any ideas on how to change my ticket to a priority 1.
Thanks.
Post #: 1
RE: Trying to buy but... - 11/13/2012 7:26:32 PM   
Andrew Loveridge


Posts: 578
Joined: 7/20/2009
Status: offline
We will look into this issue, but I have answered your question on the Help Desk.

_____________________________

Andrew Loveridge

Production Assistant


(in reply to stormbringer3)
Post #: 2
RE: Trying to buy but... - 11/13/2012 7:36:02 PM   
stormbringer3

 

Posts: 524
Joined: 7/26/2007
From: Staunton, Va.
Status: offline
Thanks. I received your e-mail and have now placed my order.

(in reply to Andrew Loveridge)
Post #: 3
RE: Trying to buy but... - 11/14/2012 1:12:34 PM   
Iain McNeil


Posts: 1953
Joined: 10/26/2004
From: London
Status: offline
The priority system is going to be removed as all tickets are really top priority and everyone wants their issue dealt with ASAP. We don't use it and always deal with tickets in the order they were received. Its a bit of legacy code that just hasn't been taken out yet so sorry for the confusion.

_____________________________

Iain McNeil
Director
Slitherine Software
Website http://www.slitherine.com

(in reply to stormbringer3)
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