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Can't download update

 
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All Forums >> [New Releases from Matrix Games] >> Gary Grigsby's War in the East Series >> Tech Support >> Can't download update Page: [1]
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Can't download update - 11/5/2012 11:21:39 PM   
delatbabel


Posts: 1242
Joined: 7/30/2006
From: Sydney, Australia
Status: offline
Hi,

I currently have version 1.06.14 beta installed.

Running the game updater from the main game menu I consistently get the attached error.




Attachment (1)

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RE: Can't download update - 11/6/2012 12:37:09 AM   
Denniss

 

Posts: 2215
Joined: 1/10/2002
From: Germany, Hannover (region)
Status: offline
Probably a temporary server/connection problem or you accidentally blocked the updater via Firewall.

(in reply to delatbabel)
Post #: 2
RE: Can't download update - 11/6/2012 12:43:56 AM   
delatbabel


Posts: 1242
Joined: 7/30/2006
From: Sydney, Australia
Status: offline
No, I have disabled the firewall. It's not a connection problem at my end, every other program I have connects to the internet fine. I can play WITE, load/save games, connect via IE, Firefox, Dropbox, etc, no problems.

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Post #: 3
RE: Can't download update - 11/6/2012 3:41:10 PM   
Denniss

 

Posts: 2215
Joined: 1/10/2002
From: Germany, Hannover (region)
Status: offline
With connection problem I meant from your side through your ISP to Matrixgames severs, I just started the update program from my WitE and it gets a connection.

(in reply to delatbabel)
Post #: 4
RE: Can't download update - 11/7/2012 12:11:36 PM   
delatbabel


Posts: 1242
Joined: 7/30/2006
From: Sydney, Australia
Status: offline
I've tried 4 different ISPs on 2 different machines, it's not working for any of them.

Is it a CDN thing? Is anyone else in this part of the world (Australia) able to get a connection?

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Post #: 5
RE: Can't download update - 11/7/2012 1:13:57 PM   
76mm


Posts: 2088
Joined: 5/2/2004
From: Moscow
Status: offline
I have never been able to download a patch via the in-game mechanism, and in fact it is very difficult for me to download them via my browser from Matrix's site. I have to use Microsoft Explorer and only from work. Nothing works from home. Weird, but I live in Moscow so I figure someone is blocking something somewhere.

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Post #: 6
RE: Can't download update - 11/7/2012 10:18:09 PM   
Denniss

 

Posts: 2215
Joined: 1/10/2002
From: Germany, Hannover (region)
Status: offline
Sounds like your ISP is blocking some specific ports the updater tries to communicate through. Alternate download: http://www.matrixgames.com/products/372/downloads/

(in reply to 76mm)
Post #: 7
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