Rtwfreak...you seem to grinning a lot as you inform us how organized you are and how hopelessly idiotic we are for not registering our games with the members section. Since you have chosen not to RTFF let me repost some of my statements for you:
I have my CD keys...its the game download links in the members section that aren't working for me
I have purchased and have a legal CD key, but can't download the game onto a new computer
My games are all properly registered with the members section. I downloaded the latest link for the game onto my new laptop. The game will not install properly. Can not play the game. Shrugged shoulders and too bads recieved. End of story.
As far as "fault", there is no fault. Not sure why you feel the need to assign it to me if there was. This is simply the way that Matrix does business. You can take it or leave it.
I would think that the way Matrix markets and aligns itself (niche market, more expensive games, smaller but loyal customer base) they would place customer service at the pinnacle of their efforts...especially to ensure that their customers are very happy with their purchases and return for more. But they have not for me. The result?
In the last five years I have bought a total of 4 games from Matrix (2 now unplayable)...and I have bought 131 from Steam and 14 from Gamersgate/Gamestop (minor problems, all solved) For example, I will be purchasing Unity of Command this weekend from GG. I will pay less than here at Matrix and will be using a service I have never had a problem with over 5 years and 14 games. Most of my games come from those two services and that ratio is not likely to change unless Matrix improves it's delivery systems, forum/website technology and customer service...particularly ensuring the customer has access to their purchased goods. Christian is very friendly and seems to want to help...but results count more than intentions.
That is not to say that I will never purchase a game from Matrix. Far from it. If, in my opinion, the risk is worth the reward, I will most certainly purchase a game here. But the risk of being unable to access my games results in the 145:4 ratio mentioned above. This is what works for me. If Matrix works for you, great! Continue to use their service. No need to be snide and insulting (in two threads, no less) when it doesn't work for other folks though. To each their own.
< Message edited by CG_Gamer -- 10/20/2012 3:39:20 AM >