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Purchase Problem

 
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All Forums >> [New Releases from Matrix Games] >> Decisive Campaigns: Case Blue >> Tech Support >> Purchase Problem Page: [1]
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Purchase Problem - 10/3/2012 5:51:59 PM   
RWevodau

 

Posts: 37
Joined: 2/25/2004
From: Bear, DE
Status: offline
Hi,

I tried twice today to purchase the download version of Case Blue (with the Newsletter Coupon) and both times the process hung up after I clicked on the "Confirm and Place Order" button. The "Please Wait" sign comes on and that's as for as it goes. After a reasonable time (about 5 min) I closed out the screen. I'm not sure I have ordered Case Blue once, twice, or not at all. My guess is not at all.

I would like to purchase Case Blue before the sale ends. Help please?

Thanks,
Robert
Post #: 1
RE: Purchase Problem - 10/5/2012 1:59:44 PM   
RWevodau

 

Posts: 37
Joined: 2/25/2004
From: Bear, DE
Status: offline
Is there no one interested in helping me with a purchase? Very discouraging.

Robert

(in reply to RWevodau)
Post #: 2
RE: Purchase Problem - 10/5/2012 2:12:05 PM   
Keunert


Posts: 880
Joined: 9/9/2010
Status: offline
take some screenshots and send it to slitherine/matrix support site.

(in reply to RWevodau)
Post #: 3
RE: Purchase Problem - 10/5/2012 2:18:44 PM   
RWevodau

 

Posts: 37
Joined: 2/25/2004
From: Bear, DE
Status: offline
Screenshots of what? As I explained in my intial post, when I click on Purchase the "Please Wait" message activates and sits there; after 5 minutes or so I close it out. I've never had to wait anywhere near that long for previous purchases.

(in reply to Keunert)
Post #: 4
RE: Purchase Problem - 10/5/2012 3:12:07 PM   
Blond_Knight


Posts: 374
Joined: 5/15/2004
Status: offline
The problem is most likely with Plimus not Matrixgames.

(in reply to RWevodau)
Post #: 5
RE: Purchase Problem - 10/5/2012 3:20:38 PM   
Vic


Posts: 3719
Joined: 5/17/2004
Status: offline
Hi,

This is the support forum for the actual game, not for the shop. I am the designer, not the seller.. thats my publisher. Confusing? maybe. sorry. But you have to go to the main support forum or use the support button at the top right of the website.

best,
Vic

_____________________________

Victor Reijkersz Designs
www.vrdesigns.nl

(in reply to Blond_Knight)
Post #: 6
RE: Purchase Problem - 10/5/2012 3:22:09 PM   
RWevodau

 

Posts: 37
Joined: 2/25/2004
From: Bear, DE
Status: offline
Blond_Knight,

You are probably correct, but I have no idea how to contact Plimus. I thought since it is a Matrix sale at stake that someone from Matrix would be willing to help me. I tried to re-post in the Matrix Support forum but that forum won't take my login/password.

Thanks for your response.

Robert

(in reply to Blond_Knight)
Post #: 7
RE: Purchase Problem - 10/5/2012 3:31:18 PM   
RWevodau

 

Posts: 37
Joined: 2/25/2004
From: Bear, DE
Status: offline
Hi Vic,

Thanks for the response. I do realize you are the developer and I wasn't sure where to post. When I click on the Support button at the top right of the Matrix web page I cannot login using the username/password that I use to log in here, so I posted here hoping for some help or direction.

Thanks,
Robert

(in reply to Vic)
Post #: 8
RE: Purchase Problem - 10/5/2012 4:38:26 PM   
Blond_Knight


Posts: 374
Joined: 5/15/2004
Status: offline
Thats probably why Matrix is so slow to respond, from their point of view the problem isnt with them.
Have you tried using a different browser?

(in reply to RWevodau)
Post #: 9
RE: Purchase Problem - 10/5/2012 5:00:17 PM   
Rick

 

Posts: 12496
Joined: 4/20/2000
Status: offline

quote:

ORIGINAL: RWevodau

Blond_Knight,

You are probably correct, but I have no idea how to contact Plimus. I thought since it is a Matrix sale at stake that someone from Matrix would be willing to help me. I tried to re-post in the Matrix Support forum but that forum won't take my login/password.

Thanks for your response.

Robert


I don't know if it's still the case, but I have a separate login - password for the members support area than I do for here in the forums. If you haven't used the memebers area before, then you might need to register.

rick

(in reply to RWevodau)
Post #: 10
RE: Purchase Problem - 10/5/2012 6:48:17 PM   
Vic


Posts: 3719
Joined: 5/17/2004
Status: offline
You have to register first (its a different system from the forums) before you can open a ticket.

Or you could post in this forum:
http://www.matrixgames.com/forums/tt.asp?forumid=18

Hope this helps! :) and you'll get the help you need to resolve your problem.
Please hang in there!

best,
Vic

_____________________________

Victor Reijkersz Designs
www.vrdesigns.nl

(in reply to Rick)
Post #: 11
RE: Purchase Problem - 10/5/2012 6:55:32 PM   
RWevodau

 

Posts: 37
Joined: 2/25/2004
From: Bear, DE
Status: offline
Thanks to everyone. Changing browser did the trick. I tried Chrome instead of IE and it worked. Looking forward to playing. Thanks again.

Robert

(in reply to Vic)
Post #: 12
RE: Purchase Problem - 10/5/2012 8:07:04 PM   
Blond_Knight


Posts: 374
Joined: 5/15/2004
Status: offline
Rule of thumb: If it doesnt work, its probably IE. If it still doesnt work, it was probably write specifically for IE.

(in reply to RWevodau)
Post #: 13
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